Mitchell Everett Email & Phone Number

Knoxville, Tennessee, United States

Knoxville, Tennessee, United States

• Prepare training documentation and new hire/onboarding paperwork for new Cast Members
• Manage and consistently update Operating Guides that define the safety and standard operating procedures of the sales centers
• Develop and prepare our Cast Members for future promotions/roles in their career
• Create new training procedures that help progress the ideas and principles of the sales centers

• Coordinate the daily operation and Cast Members of multiple revenue generating sales centers
• Act as a manager on duty when resolving Guest issues and offering exceptional Guest service and recovery
• Partner with our sales associates, transportation department, sales guides, and quality assurance managers to ensure a seamless and consistent operational flow for our Guests
• Educate and motivate Cast Members to go above and beyond their expected job performance

• Helped assist engineers, Imagineers, and contracted companies with testing new systems, consoles, and procedures for a state-of-the-art new land at Disney’s Hollywood Studios
• Coordinated the operation by pushing rotations, giving Cast Members their breaks, and being the point of contact between Cast, engineers, engineering services, and Imagineers
• Assessed safety concerns prior to attraction turnover and documented any potential issues

• Coordinated many Cast Members by providing them with a seamless work day and utilized them to the best of their abilities
• Ensured safety and efficiency throughout the day for Guest and Cast Members by cultivating a positive and effective work environment
• Created an easy understanding of the Four Keys Basics with my Cast Members by showing a new example every day for Safety, Courtesy, Show, and Efficiency during Track Talks and coaching opportunities
• Provided excellent service for our Guests with strong verbal and nonverbal communication skills
• Held seasonal status with the Walt Disney Company for 4 years through policy, management, and many other changes

• Set up new and current Cast Members with the keys for success by preparing them with complete knowledge and understanding of the attraction and daily operational resources
• Developed Cast Members by consistently teaching the Four Keys Basics throughout their daily roles
• Utilized and facilitate time management skills by giving tours at the attractions and also while training new Cast Members

Pigeon Forge, TN

• Managed high volume and first-of-its-kind attraction safely and at an efficient pace
• Accommodated Guest inquiries and requests while exhibiting the awarded Friendliest Park manner
• Functioned as a daily Coordinator Proficient Host by facilitating roles and daily tasks for my fellow

Townsend, TN

• Efficiently checked Guest in/out of their rooms, ensuring excellent and elegant service
• Led small team of 2-5 people to tailor room fitting any event on the books, which included, but was not limited to formal dining, weddings, business conferences, and special events
• Discovered a passion in working with people