Customer Relations Executive
CurrentAs a Customer Relations Executive, I am tasked with both operational and sales duties. On the operational end of the job, I must ensure that daily operations run smoothly, as well as know and understand all the gaming programs and events and promotions that are on-going and assist with any adhoc request from the guests. On the sales end of the job, I am tasked with duties such as telemarketing, patron engagements, feedback collection and identifying guests with a higher spending potential. In addition to that, a Customer Relations Executive must also be ready to assist the Market Development team in terms of program opening and also providing service to the guest when the host may be unavailable.