Founded Zing!, a specialized software development company serving K12 schools, with a focus on developing communication apps, modern websites, e-commerce stores, and other custom applications.- Achieved rapid company growth, launching over 130 school mobile apps within two years and expanding services to web solutions for 60+ schools and churches.- Established a proven lead generation pipeline leveraging Tradeshows, Email, Direct Mail, and Phone outreach to consistently acquire and convert new clients.- Skilled in advanced prospecting techniques with expertise in Predictable Revenue, Dream 100, and Fanatical Prospecting systems, positioning the company as an early adopter in targeted outreach.- Proficient in persuasive copywriting, utilizing the StoryBrand Framework to support client goals—enabled school clients to enroll over 800 students within two years.- Oversaw end-to-end delivery for mobile apps, websites, and e-commerce solutions across 200+ clients, driving project success through hands-on leadership and operational excellence.

Founded and launched Haiti's first refurbished computer business, focused on providing high-quality, affordable computers to empower Haitian students and professionals.- Achieved early market traction through creative print advertising and guerrilla marketing strategies.- Pioneered Facebook marketing campaigns in Haiti, driving sales growth to over $80K per month and establishing the brand’s digital and local presence.- Expanded operations by opening a second location to support increased demand and market reach.- Developed a robust supply chain, partnering with U.S. suppliers to import and refurbish used computers, effectively scaling inventory and product offerings.- Built and optimized business operations, establishing comprehensive systems across sales, customer service, accounting, IT, and inventory management to sustain growth and ensure operational efficiency.

Led a cross-functional team to integrate an acquired Health Plan in Puerto Rico into Molina Healthcare's systems, with a focus on streamlining operations and enhancing efficiency across departments.- Collaborated with local government agencies and key stakeholders, alongside Molina’s business and IT leaders, to thoroughly document and integrate business and compliance requirements into the updated operational framework.- Led on-site engagements in Puerto Rico to identify process gaps, implement strategic remediations and contingencies, and ensure alignment with business objectives and regulatory compliance.

Revamped the company’s organizational structure and optimized production operations to increase production output, enhance efficiency and establish a foundation for scalable growth..- Boosted production output by over 400%, scaling from 15 to 60 units daily through strategic upgrades, including the installation of five industrial machines, equipment repairs, and the establishment of defect reduction and downtime management systems.- Drove a 200% increase in sales by launching an aggressive marketing and incentive program for distribution partners.- Digitized accounting, sales, and inventory tracking by implementing QuickBooks Enterprise, enhancing operational efficiency.- Improved employee retention and satisfaction with clearer job descriptions and upgraded working conditions, including enhanced facilities, overtime pay, and salary adjustments.

Directed the end-to-end IT integration of the Molina Health Plan of Missouri, encompassing core systems such as QNXT for claims, eligibility, and provider network updates, along with telecommunications and website integration to align with Molina's IT infrastructure. - Collaborated closely with Subject Matter Experts, Business Analysts, and Software Developers to translate health plan requirements into actionable IT deliverables, ensuring alignment with timelines and quality standards.- Proactively managed interdependencies, identified potential bottlenecks and developed contingency plans to mitigate risks and maintain project momentum.- Led a team of 15+ IT professionals to document, develop, and implement over 100 project-specific deliverables, driving successful project execution and measurable outcomes.

- Successfully led the accelerated IT integration of three new clinics in Virginia, implementing a Practice Management System (MiSys Vision), a Pharmacy System (SXC HBS), and related network systems, achieving project completion on schedule and within budget.- Oversaw the IT rollout of a new Practice Management System (MiSys Vision) across 17 clinics in Northern and Southern California, coordinating comprehensive system installations and user training to ensure seamless operations across multiple locations.- Contributed to the development of a member outreach and retention system using Salesforce.com, boosting team productivity and converting monthly membership declines into a consistent increase in member engagement and retention.

- Lead a project to identify and implement a Service Desk application that incorporated ITIL incident, problem and change management best practices. - Streamlined server administration by consolidating hardware using VMware technology and implementing a network monitoring solution using HP’s Insight Manager and SolarWind’s ipMonitor. The solution reduced server inventory by 40%, eliminated obsolete hardware and improved server up-time from 97% to 99.9%.- Forecast future needs and implemented a scalable backup solution using HP’s LTO Ultrium Autochanger and EMC’s Legato Networker backup suite. Project results included reducing the backup window from 48 hours to just under 6 hours and a 70% reduction in manual labor.- Designed and deployed a software and hardware solution to enhance remote access, increase mailbox and data storage capacity and strengthen security controls. Project involved setting up new servers, migrating network resources and upgrading to a Windows 2003 Domain with Exchange 2003 and Microsoft’s ISA 2004 firewall. Results surpassed user expectations offering instant communication through wireless and web-based email, a ten-fold increase in email and file storage limits and flexible remote connectivity options.

- With the advent of HIPAA regulations, developed a client-less data transfer website using SSL encryption technology. The website dramatically streamlined the data exchange process, increased employee productivity and eliminated PHI-related IT support requests.- Initiated a project to streamline workstation image maintenance using a combination of Microsoft’s sysprep, Symantec’s Ghost imaging suite and Microsoft’s Software Update Server. Project results included a reduction of 15 hours/month in Helpdesk technician time, decreased the number of images required from six to a single standardized image and cut down workstation setup times by 60%.

- Created a new paperless process for the Claims Department using EMC’s Application Xtender document management solution. The new process enabled the Department to eliminate a 6 month backlog, decreased administrative overhead associated with claims paper filing and helped the Department achieve compliance with State regulations.- Developed and deployed a remote-access solution and a laptop checkout service. The new service provided internet access and a secure connection to the company’s internal network and allowed users without personal computers to work from home.