Mitchell Guist Email & Phone Number

Columbus, Ohio Metropolitan Area

• Led IT initiatives for a $1M enterprise-wide Alteryx implementation, including overseeing server setup (production, sandbox, high-availability) and managing user access, SQL server connections, automated reporting, and job scheduling. • Created and manages a portfolio of 250+ application vendors, documenting on-prem/SaaS distinctions, server specs, MFA types, contact information, application descriptions, and disaster recovery plans. • Orchestrated SMTP configuration updates across all application, improving security. • Supervises a team of system administrators and support engineers, ensuring effective access management, user onboarding, and security compliance across 60+ applications. • Directs Single Sign-On (SSO) implementation with Active Directory Federation Services (ADFS) to enhance user experience and security. • Creates Azure applications for OAuth integration, ensuring secure authentication across platforms. • Provides IT leadership and oversight for all application implementations and upgrades, collaborating with PMO and other enterprise teams for successful delivery. • Contributes to vendor negotiations and managed key vendor relationships.

Columbus, Ohio Metropolitan Area

• Supervised the Applications Team supporting 10,000+ employees across 250+ locations, contributing to IBP’s rapid growth toward a $4B valuation.• Developed and maintained a library of 70+ knowledge base articles, streamlining troubleshooting processes and reducing SLA violations by providing clear, actionable solutions for internal teams.• Redesigned ticketing system processes, improving productivity and reducing SLA violations.• Managed the implementation and upgrade of 10+ applications, including ERP, onboarding, risk management, and accounting systems.• Led the upgrade of application servers and executed mass application deployments for 200+ users.• Directed user access audits for 6 critical accounting applications, ensuring compliance and security.• Collaborated with the Project Management Team to define project timelines, estimate resources, and ensure successful application implementations.• Prioritized IT initiatives in collaboration with senior management, Regional Presidents, and executives to align with strategic goals.• Reviewed and improved team procedures and processes, driving continuous improvement through staff engagement and feedback.

Columbus, Oh

• Founded and operate Ohio Drone Videos, specializing in aerial photography and videography for the commercial real estate sector. • Delivers high-quality visuals to enhance property listings and marketing materials, with a focus on commercial properties but also servicing residential clients. • Helps clients stand out in a competitive market through exceptional imagery and unique perspectives.

Columbus, Ohio Metropolitan Area

• Increased YouTube following from 50 to 300 users by implementing targeted content strategies, optimizing videos for search, and engaging with viewers to build a loyal community.• Managed all social media channels, content creation, and campaign development. • Organized weekly cross-functional team meetings to coordinate marketing efforts. • Produced marketing reports by collecting and analyzing performance data. • Oversaw marketing materials for conferences and trade shows, including brochures, signage, and promotional items. • Designed print, web, and digital assets to support brand initiatives.

Columbus, Ohio Area

• Managed and executed multi-million-dollar projects globally, utilizing project management best practices to ensure successful implementation. • Collaborated with key stakeholders to define priorities, cost estimates, and resource allocations for large-scale projects. • Delivered creative problem-solving solutions, including sourcing materials to avoid costly shipping delays. • Coordinated technical training on product best practices and managed multiple concurrent projects.

Cincinnati, Oh

• Managed 200+ customer accounts, leveraging deep product knowledge to guide customers through device selection, troubleshooting, and setup while maximizing sales opportunities.• Provided technical support and troubleshooting for cellular connectivity issues, device malfunctions, and network problems, resolving technical challenges to ensure seamless service and high customer satisfaction.• Built strong customer relationships through consultative selling and follow-up techniques, offering tailored solutions to meet individual needs, resulting in increased retention and repeat business.• Recognized as a top performer in the Google review team, consistently delivering exceptional customer service and troubleshooting support to enhance the customer experience.• Educated customers on device features, service plans, and troubleshooting procedures to empower them with the knowledge to resolve minor issues independently.• Collaborated with team members to ensure efficient issue resolution and timely service activation, contributing to an overall improvement in customer satisfaction scores and sales performance.

• Assisted faculty, staff, and students with troubleshooting and resolving software, hardware, and network issues. • Transitioned to lead Zoom conferencing support for Online Nursing Program, including hardware troubleshooting, setup, and training professors on Zoom’s features to optimize virtual communication for classes, exams, and meetings.• Provided onsite service and repairs, ensuring smooth operations across the university’s tech infrastructure.

Cincinnati, Ohio Area

• Managed client invoices and created internal logs for data tracking and collection. • Assisted in shipping products both domestically and internationally. • Automated data reporting using Excel and Google Sheets to streamline processes.

Columbus, Ohio Area

• Designed business cards, resumes, and marketing materials for 15 clients. • Managed company database to purchase branded merchandise and created applications showcasing design skills. • Gained experience with Adobe Illustrator, InDesign, Photoshop, and Google Analytics for web traffic tracking.During my senior year of high school I had the opportunity to find an internship and work with this company during my last quarter of school. Proforma taught me many skills about illustration programs including Adobe Illustrator, Adobe InDesign, and Adobe Photoshop. I also learned about many promotional techniques and how to track website traffic using Google Analytics.