Mitchell Guist Email & Phone Number

Columbus, Ohio Metropolitan Area

• Led IT initiatives for a $1M enterprise-wide Alteryx implementation, including overseeing server setup (production, sandbox, high-availability) and managing user access, SQL server connections, automated reporting, and.
• Created and manages a portfolio of 250+ application vendors, documenting on-prem/SaaS distinctions, server specs, MFA types, contact information, application descriptions, and disaster recovery plans.
• Orchestrated SMTP configuration updates across all application, improving security.
• Supervises a team of system administrators and support engineers, ensuring effective access management, user onboarding, and security compliance across 60+ applications.
• Directs Single Sign-On (SSO) implementation with Active Directory Federation Services (ADFS) to enhance user experience and security.
• Creates Azure applications for OAuth integration, ensuring secure authentication across platforms.

Columbus, Ohio Metropolitan Area

• Supervised the Applications Team supporting 10,000+ employees across 250+ locations, contributing to IBP’s rapid growth toward a $4B valuation.
• Developed and maintained a library of 70+ knowledge base articles, streamlining troubleshooting processes and reducing SLA violations by providing clear, actionable solutions for internal teams.
• Redesigned ticketing system processes, improving productivity and reducing SLA violations.
• Managed the implementation and upgrade of 10+ applications, including ERP, onboarding, risk management, and accounting systems.
• Led the upgrade of application servers and executed mass application deployments for 200+ users.
• Directed user access audits for 6 critical accounting applications, ensuring compliance and security.

Columbus, OH

• Founded and operate Ohio Drone Videos, specializing in aerial photography and videography for the commercial real estate sector.
• Delivers high-quality visuals to enhance property listings and marketing materials, with a focus on commercial properties but also servicing residential clients.
• Helps clients stand out in a competitive market through exceptional imagery and unique perspectives.

Columbus, Ohio Metropolitan Area

• Increased YouTube following from 50 to 300 users by implementing targeted content strategies, optimizing videos for search, and engaging with viewers to build a loyal community.
• Managed all social media channels, content creation, and campaign development.
• Organized weekly cross-functional team meetings to coordinate marketing efforts.
• Produced marketing reports by collecting and analyzing performance data.
• Oversaw marketing materials for conferences and trade shows, including brochures, signage, and promotional items.
• Designed print, web, and digital assets to support brand initiatives.

Columbus, Ohio Area

• Managed and executed multi-million-dollar projects globally, utilizing project management best practices to ensure successful implementation.
• Collaborated with key stakeholders to define priorities, cost estimates, and resource allocations for large-scale projects.
• Delivered creative problem-solving solutions, including sourcing materials to avoid costly shipping delays.
• Coordinated technical training on product best practices and managed multiple concurrent projects.

Cincinnati, OH

• Managed 200+ customer accounts, leveraging deep product knowledge to guide customers through device selection, troubleshooting, and setup while maximizing sales opportunities.
• Provided technical support and troubleshooting for cellular connectivity issues, device malfunctions, and network problems, resolving technical challenges to ensure seamless service and high customer satisfaction.
• Built strong customer relationships through consultative selling and follow-up techniques, offering tailored solutions to meet individual needs, resulting in increased retention and repeat business.
• Recognized as a top performer in the Google review team, consistently delivering exceptional customer service and troubleshooting support to enhance the customer experience.
• Educated customers on device features, service plans, and troubleshooting procedures to empower them with the knowledge to resolve minor issues independently.
• Collaborated with team members to ensure efficient issue resolution and timely service activation, contributing to an overall improvement in customer satisfaction scores and sales performance.

• Assisted faculty, staff, and students with troubleshooting and resolving software, hardware, and network issues.
• Transitioned to lead Zoom conferencing support for Online Nursing Program, including hardware troubleshooting, setup, and training professors on Zoom’s features to optimize virtual communication for classes, exams, and.
• Provided onsite service and repairs, ensuring smooth operations across the university’s tech infrastructure.

Cincinnati, Ohio Area

• Managed client invoices and created internal logs for data tracking and collection.
• Assisted in shipping products both domestically and internationally.
• Automated data reporting using Excel and Google Sheets to streamline processes.

Columbus, Ohio Area

• Designed business cards, resumes, and marketing materials for 15 clients.
• Managed company database to purchase branded merchandise and created applications showcasing design skills.
• Gained experience with Adobe Illustrator, InDesign, Photoshop, and Google Analytics for web traffic tracking.During my senior year of high school I had the opportunity to find an internship and work with this company.