Mitchell Heath, Mba, Sasm Email & Phone Number

San Jose, CA, US

Tulsa, Oklahoma, US

Contract with Bank of Oklahoma Financial

Lewisville, TX, US

• Continued responsibilities in IT.*
• Developed business strategy based on data driven analysis increasing profit by 74% and 24% at separate locations in 2019.
• Followed SDLC using Agile methodology to implement new billing in accounting system that improved customer communication, increased accuracy on timing, and allocation of funds within the company
• Implemented the redesign of a database that could be used for reporting providing moment-by-moment updates on occupancy levels, customer and vehicle information, etc. Trained and managed staff located in four states.

Lewisville, TX, US

• Scrum Master on Agile team tracking SDLC and coordinating with stakeholders resulting in new software applications increasing company production capacity
• Raised the capability of the IT department tracking complex projects through accountability of SDLC and coordinating with stakeholders increasing software project execution and company production capacity
• Built web scraper software that automated inventory feeds from competitors’ sites providing weekly actionable knowledge of inventory and sales on a weekly basis outstripping vendor provided metrics
• Engineered automated inventory feeds with C# in.NET Framework to Google and Facebook in support of Marketing assets through AWS and increasing market awareness of company inventory
• Improved the ETL of database utilizing SSIS and Entity Framework allowing daily reporting on metrics
• Developed new KPI’s with data models in collaboration with key stakeholders increasing data visualization from CRM and database leading to highest profits in company history in February 2020

Fort Lauderdale, FL, US

• Led technology projects to automate employee workloads utilizing waterfall methodology in collaboration with software developers resulting in time savings and more efficient processes for employees
• Created and maintained ETL of data pipeline with SSIS from database to Sharepoint eliminating 20 hours of manual work each week
• Built a series of dashboards that identify KPI regarding mortgage pricing that increase market trend visibility for executive management by 50%
• Designed and lead creation of measurements around customer credit risk, location, market, etc. leading to improved pricing models
• Redeveloped margin guardrail forecasting and improved reporting accuracy by 20%SQL, SSIS/Visual Studio BI tools, SharePoint Development, VBA, Excel, Relational Databases, Data Manipulation, Data Extraction, Analytical.

US

• Hired into project management position to help new compensation team transition to utilizing SQL Database to track sales metrics and calculate commissions:
• Awarded "HR Team of the Quarter" for Extract, Transform, Load (ETL) efficiency
• Designed ETL quality control in SQL database and Workday data warehouse reducing error risk to less than 1% ($100,000 cost savings)
• Researched business requirements and acted as liaison with IT to implement leading to implementation of over 20 new sales compensation plans
• Team leadership role in process improvement reallocating 20 man-hours per week to automationWorkday, SQL, Excel, Relational Databases, Data Manipulation, Data Extraction, Analytical Tools, Analytical Techniques.

US

• Took on project management role to start a new department, First Line of Defense (FLOD). Purpose of the department was to work with Default Servicing departments and help them develop new/improved business practices.
• Awarded "Project Manager of the Quarter" for work done transferring testing to off-shore and improved business practices developed with business partners
• Lead the transition from testing on-site to off-shore by training off-shore staff; reaching milestones in this role resulted in $500K in cost avoidance
• Developed new business practices with problem-solving and utilizing conflict resolution resulting in a cost avoidance of over $1 million and 20% increase in operational efficiency
• Optimized department capability by 15% with automated KPI models leveraging Excel and SQL Server
• Managed risk control implementation resulting in a 20% increase in operational efficiencySQL, Excel, Project Management

US

• Created a pipeline that automated reports in a SQL database
• Managed asset transfers with insurance carriers on a $2.5M portfolio
• Coordinated on-boarding of over 5 million third party customer loans resulting from a company purchase of accountsSQL, Excel

Bentonville, Arkansas, US

• Trained and managed a team of 6 employees and succeeded in cutting truck unload time below the company standard by 15%
• Drove efficiencies up by 20% through backroom organization and in-processing of over 8,000 pieces of freight weekly
• Licensed to train and certify employees in the use of heavy operational equipment

Randolph AFB, TX, US

• Promoted through the unit from Flight Commander, over 5 service members, to Vice Commander, comprising more than 140 service members, and increased operation efficiency 20% by assigning personnel based on expertise
• Project Manager for over 64 weekly training sessions in coordination with 10 service members within and outside of the unit ensuring preparation for active duty
• Served in unit Color Guard as vice commander, responsible for arranging color guard for more than 100 flag details in local communities
• Certified as a flight line ramp agent marshaling over 20 aircraft daily on the flight line, including pre-flight inspection, coordination with the ground traffic tower and pilots
• Developed training calendar for the Wing HQ office that notified of upcoming deadlines and important events
• Recipient of the Distinguished Service Award for accomplishments in operational efficiencies and training

Provo, UT, US

- Recorded maintenance issues and security events on studio grounds- Worked independently during late night shifts between 11pm and 7am resolving security issues on the studio lot- Briefed principles of studio security to other guards at the LDS Motion Picture Studio- Coordinated with Provo City Police keeping 24 hour security on a movie studio lot.

Master Of Business Administration (M.B.A.), Information Technology And Management

Bachelor Of Arts, English Literature

Air And Space Basic Course, Military And Strategic Leadership