Cracker Barrel Old Country Store, Inc. provides a friendly home-away-from-home in its old country stores and restaurants. Guests are cared for like family while relaxing and enjoying real home-style food and shopping that’s surprisingly unique, genuinely fun and reminiscent of America’s country heritage…all at a fair price. The restaurants serve up delicious, home-style country food such as meatloaf and homemade chicken n’ dumplins as well as our signature biscuits using an old family recipe. The authentic old country retail store is fun to shop and offers unique gifts and self-indulgences.

Created a global IT infrastructure team to replace multiple outsourcing vendors while continuing to acquire companies and maintain EBITDA. Managed an OpEx budget of 121 million dollarsCore Accomplishments:• Created a global follow the sun service desk by insourcing support from two vendors and merging with an in-house service desk team to support 30,000 colleagues and contractors.o Implemented a single cloud base call center solution (Masergy CJP) to allow for service desk teams across the globe to share call queues and metrics.o Implemented a single cloud based ITIL solution (ServiceNow) to allow for tickets to be transferred to the appropriate infrastructure support group across the globe.• Built 4 new data centers in Equinix Colocation facilities to support the collapse and centralization of global data centers acquired via previous mergers and acquisitions. o US data centers in Dallas, TX and Chicago, IL were built to be the production and disaster recovery data centers for legacy systems that could not be moved to the cloud, and for customers who refused to allow their data to reside in the cloud.o International data centers in Slough, United Kingdom and Amsterdam, Netherlands were built to support international privacy laws in the UK and European Union.o Eliminated 10 data centers including the two major data centers from a 10-year outsourcing agreement.• Created a global IT infrastructure team to support over 6,000 servers and network equipment in 62 countries by insourcing support from two vendors and merging with multiple in-house disparate support teams. • Migrated 7 separate Microsoft on premise exchange environments into two Microsoft M365 Mail environments supporting International and Domestic messaging environments • Transformed the Sedgwick cloud strategy from a “sandbox and development” solution to a global organization supporting mission critical applications using Microsoft DevOps tools and automation.

Hired to transform the Information Technology group into an enterprise class organization by providing vision and insightful executive leadership, guiding daily operations and policy implementation through strategic thinking and decision making. ♦ Transformed the computing infrastructure by moving mission critical applications from stand alone servers in a local data center to load balanced Amazon Web Services (AWS) EC2 instances across multiple regions in a private cloud. Implemented redundant RDS data bases and S3 buckets to support edge based web services. Utilized AWS Cloudwatch services to monitor system resources and Auto Scaling groups to ensure performance KPIs were met.♦ Improved software development release times by migrating from Waterfall Development to Agile Development and DevOps using Atlassian Bamboo, AWS Beanstalk and AWS Code Deploy to provide continuous integration and deployment of new capabilities. Deployed Selenium automated testing suite to ensure that new capabilities are developed with limited bugs and without breaking existing functionality.♦ Mitigated risk exposure through migration of business-critical applications, across multiple regions, into a private cloud, ensuring business continuity and providing Disaster Recovery backup.♦ Transformed the Information Technology group into an enterprise class organization, moving General Ledger and Customer Relationship Management applications off an aging AS/400 and onto industry standard Microsoft Dynamics platforms.♦ Delivered exceptional service options by developing Application Programming Interface (API) tools to allow third party developers to interact with data at their convenience, thereby freeing them from proprietary displays.♦ Mitigated risk exposure and improving operational processed through the implementation of IT policies and procedures. Established partnerships with IT Security firms to provide penetration and vulnerability assessments.

Vining Sparks is a 300 million dollar broker dealer specializing in fixed income instruments. I was responsible for all aspects of Vining Sparks Information Technology infrastructure including Help Desk, PC Support, LAN Administration, LAN/WAN Engineering, Information Security, Database Administration, Business Continuity and Data Center Operations.

Harrahs Entertainment (now Ceasars Entertainment) is a world wide leader in Casino and Gaming entertainment. Responsible for the 24 x 7 x 365 support of multiple Data Centers and computing infrastructure. Responsible for 6 direct reports and 110 staff members responsible for the following operational entities: Help Desk, Data Center Operations, AS/400 Engineering, UNIX Engineering, WINTEL Engineering, LAN/WAN Engineering, IT Security, and Call Center Telephony.

Evergreen was the mutual fund arm of Wachovia prior to its acquisition by Wells Fargo. I was responsible for the support of Evergreen's technology infrastructure. Manage 52 staff members responsible for the following operational entities: Help Desk, PC Support, LAN Administration, LAN/WAN Engineering, Infrastructure and Security, Internet Support, Database Administration, Voice/Data Communications and Call Center Telephony.

• Responsible for the 24 x 7 x 365 support of BostonCoach's Voice and Data communications Infrastructure.• Developed and implemented strategic plan that successfully introduced technologies including Novell 4.11, Microsoft Windows NT 4.0, Microsoft Exchange, Microsoft Windows 95, SPRINT Multi-protocol Frame Relay Wide Area Network, Microsoft SQL Database, Oracle Databases and Web technology while maintaining existing AS/400 operations.• Negotiated new local and long distance rates with Telephony providers to achieve 30% discount over previous rate.• Created Frame Relay based WAN that connected 14 offices reducing costs and increasing network performance. Existing lines were replaced with Frame Relay connections that increased stability and recoverability while also increasing bandwidth. • Designed, built and project managed the implementation of a new call center in Philadelphia, PA to provide load balancing and disaster recovery services for our 24 hour Call Center Operation.

• Managed a staff of 15 LAN Engineers and 5 LAN administrators responsible for the day-to-day operations and support of the corporate Local and Wide Area Network.• Network was comprised of over 70 Novell File Servers, 30 Windows NT File Servers, 20 SUN Solaris File Servers, 24 Cisco Routers, AS/400 hosts, RS/6000 servers, Imaging servers with optical jukeboxes, an IBM mainframe with multiple high speed Kodak and IBM printers, and over 1800 PCs.• Built a 60,000 Sq. Ft. Tier II Data Center and project managed the movement of corporate headquarters from Boston, MA to Westboro, MA. Project managed the movement of the Print Mail/Fulfillment division from Chelsea, MA to Lynnfield, MA. Project managed the consolidation of the Boston Facility from six floors to three. All moves required the movement of users and their Data and Voice Equipment.• Implemented Predictive Dialing solution in Corporate Call Center, providing automated outbound phone calls to perspective clients. Project increased profits by 10%.• Implemented Call Accounting software that provided reports on call volumes and costs for an AT&T G3 Switch. Project provided information that allowed the corporation to bill specific cost centers and clients for calls. • Implemented Computer Output to Laser Disc project to replace the use of microfiche and hard pack printing. Project saved the company over $1 Mil/year.