John Hancock Account Service Representative
Current• Answer calls regarding insurance coverage options & premium questions• Process reconciliation documents, redepmtion letters, policy rescissions and other records• Determine charges for requested services, collect/process premium payments & assist with billing• Document records of customer interactions & transactions, recording details of inquiries, complaints, and comments, as well as actions taken • Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.