Mitch Jaffe Email & Phone Number

Manage all aspects of network support, including hardware, software, and server upgrades to provide 100% uptime for; company. Interact and manage relationships with C level executives and key decision makers in numerous top tier organizations. Negotiate new contracts and manage purchasing activities. Successfully supervise, manage, and train all staff on Digital Rights Management (DRM) infrastructure as well as provide disaster recovery scenarios. Implement virtualization taking advantage of current, underutilized hardware. Perform server migration for old servers and decommission old hardware, replacing it with new hardware while simultaneously providing zero downtime. Migrated and adjusted to the business side of the company working on project management, forecasting, and employee Human Resource tasks.Successfully negotiated large scale contracts with Adobe, Oracle, and EMC DRM products.

Effectively trained technicians, provided support on call for communications as well as proprietary software, facilitating company's product.Quickly and professionally handled escalated technical support calls and ensured total customer service quality management. Successfully troubleshot network hardware and software remotely, supporting users without a technical background.

Responsible for setting up and implementing a technical support department. Some of the duties included were to assess the technical support database products that are available. Configure a phone system that had the abilities to create a tier system and a call holding system. Also my duties included taking part in the interviewing process and taking escalated tech support calls. This job also entailed system maintenance with pop3 DNS, Apache. As well as providing quality assurance testing on servers that provided customer services.

Phone support for Web hosting server side issues such as E-mail , script and database troubleshooting. As well as E-Commerce software troubleshooting. Utilizing the tools given to us to accomplish the goals that were set fourth in phone time, case load and customer resolution. As well maintaining the high standard of quality that Verio demands.

Computer troubleshooting of hardware and software as a phone support technician for Compaq Corp. Obtained a 2nd level Senior position for network support. The Answer Group was one of five level two technical support facilities in the country.

Mba, Mba

Master Of Business Administration (Mba)

Education record