Mitchell Oliver

Mitchell Oliver Email and Phone Number

Director, Technical Support @ MarketTime B2B
Texas, United States
Mitchell Oliver's Location
Dallas-Fort Worth Metroplex, United States
Mitchell Oliver's Contact Details

Mitchell Oliver work email

Mitchell Oliver personal email

n/a
About Mitchell Oliver

Certified Information Technology professional backed with years of customer service and leadership experience. Excellent people skills and solid work ethic; ensuring success in communication, resolving escalated customer issues and working in a collaborative environment. Goal driven and determined to excel in client and company expectations and advance in the IT industry.

Mitchell Oliver's Current Company Details
MarketTime B2B

Markettime B2B

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Director, Technical Support
Texas, United States
Mitchell Oliver Work Experience Details
  • Markettime B2B
    Director, Technical Support
    Markettime B2B
    Texas, United States
    View
  • Markettime B2B
    Director Of Customer Success
    Markettime B2B Sep 2022 - Present
    • Lead a team of 20 across three platforms, fostering cross-functional alignment and supporting each software’s customer journey.• Results-Driven Initiatives: Reduced support ticket resolution time by 15% through SOP improvements and efficient ticket triaging.• CRM Optimization: Administered Zendesk across departments, enhancing task organization and interdepartmental communication for 3+ teams.• Platform Unification: Spearheaded cross-training programs to streamline support efforts across all systems, achieving a more unified support strategy.• Technical Troubleshooting: Conducted cloud-based testing and troubleshooting (AngularJS, AWS Cloud), mobile app optimization (IONIC, TestFlight), and advanced SQL/MongoDB database testing to drive operational efficiencies.
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  • Markettime B2B
    Customer Success Manager
    Markettime B2B Jan 2022 - Sep 2022
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  • Reptime Sales Software
    Help Desk Technician
    Reptime Sales Software Mar 2020 - Aug 2022
    Dallas, Texas, United States
    View
  • Buca Di Beppo
    Catering Specialist
    Buca Di Beppo May 2017 - Dec 2018
    Southlake, Texas
    Handle Takeout orders/Serve Tables
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  • Lewisville Isd
    Esd Aide
    Lewisville Isd Jan 2017 - May 2018
    The Colony, Texas
    Supervise children afterschool every day until 6:30
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Mitchell Oliver Education Details

Frequently Asked Questions about Mitchell Oliver

What company does Mitchell Oliver work for?

Mitchell Oliver works for Markettime B2b

What is Mitchell Oliver's role at the current company?

Mitchell Oliver's current role is Director, Technical Support.

What is Mitchell Oliver's email address?

Mitchell Oliver's email address is mi****@****ime.com

What schools did Mitchell Oliver attend?

Mitchell Oliver attended Mycomputercareer, Lewisville High School.

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