Mitchell Roy Email & Phone Number

New York, NY, US

New York, NY, US

• Ownership of all offer level related initiatives (promotions, pricing etc.) for Macy's and Bloomingdales Marketplace platform launch and improvements
• Driving continuous improvement to pricing infrastructure through user centered ideation, discovery, definition and delivery for pricing efficiencies
• Customer research to identify critical problems to solve, expectations, and behaviors.
• Business stakeholder interviews to understand operational complexities, strategic objectives and plans, impacts and considerations.
• Analysis of quantitative & qualitative data (internal and external) to aid in prioritization along with industry trends and emerging opportunities.
• Technology partnership to evaluate technical constraints, complexities, & capabilities to improve UI.

Norwalk, CT, US

• Works with various agile teams to improve the UI that articulates focus on a customer-centric approach to servicing the customer
• Driving continuous improvement to customer experience policy and process through analytics and strategic data points while providing calculated risk assessments with Rental Car/Hotel Business teams
• Manages direct relationship for Global Distribution Sytems and implements enhancements for customer care UI product initiatives reducing customer contact rate for Global Distribution Systems
• Forecasts effects of product changes of customer care while prioritizing and managing projects’ life cycles, and stakeholder deliverables
• Manages external Rental Car vendor/partner relationships and champion on behalf of customers for a streamlined, customer-focused experience

London, GB

• Revenue & Planning Manager
• Head of revenue & sales planning department which has aided the growth of the USA business, totaling over $55 million in gross revenue in three years among 6.4 million members
• Devised revenue reporting used by editorial, digital production, sales, CRM, marketing, financial planning & accounting teams throughout the company
• Oversees Planning Team of two executives, devising and actualizing sale calendar to facilitate the supply cycle for an average of 83 hotel accounts weekly. Leading the planning team through data-driven insights that.
• Setting forecast metrics to achieve growth targets created in concert with financial planning & accounting teams
• Developed reporting infrastructure to deliver; daily, weekly, monthly and quarterly commercial insights for internal performance and competitive analysis. Presents quarterly reports to department heads measuring KPI's

New York, New York, US

• Pricing and Merchandising & Distribution Analyst
• Created pricing strategy for flash sales through analysis of, discount, deal quality, and revenue potential
• Analyzed past sales using historical data to implement and strengthen future supply
• Managed sales submission process and created improvements to maximize efficiency and quantity of deals
• Supervised all tour operation pricing and quality to determine desirable itineraries for members
• Scheduled flash sales calendar: assigned sales strategically to maximize merchandising opportunities

• Assisted with all aspects of day-to-day operation matters in start-up gamification business with a reach of over 5K users/gamers
• Performed multifaceted general office support

Boston, Massachusetts, US

• Managed company’s community outreach and social media outlets such as Twitter (302,010 followers) and Facebook (531K “likes”)
• Managed primary contact between customers and the company, providing real-time service during online sales, as well as post-sales support covering a range of topics including promotions, sales and postal service
• Demonstrated highly professional demeanor while providing exceptional service to customers via phone and e-mail
• Troubleshoot and resolved customer issues and complaints with care and respect while negotiating a satisfactory resolution
• Followed customer service policies and procedures to ensure customer satisfaction
• Served as liaison between the customer and various internal departments in regards to shipping and technical issues