Mitchell Roy Email & Phone Number

New York, Ny, Us

New York, Ny, Us

New York, Ny, Us

• Ownership of all offer level related initiatives (promotions, pricing etc.) for Macy's and Bloomingdales Marketplace platform launch and improvements• Driving continuous improvement to pricing infrastructure through user centered ideation, discovery, definition and delivery for pricing efficiencies• Customer research to identify critical problems to solve, expectations, and behaviors.• Business stakeholder interviews to understand operational complexities, strategic objectives and plans, impacts and considerations.• Analysis of quantitative & qualitative data (internal and external) to aid in prioritization along with industry trends and emerging opportunities.• Technology partnership to evaluate technical constraints, complexities, & capabilities to improve UI.• Financial modeling for ROI analysis.• Strategic roadmap development and storytelling of product in conjunction with business & technology stakeholders.• Use cases, journey mapping, hypothesis development.• Identification of KPIs, engagement & operational metrics for each slice of scope.

Norwalk, Ct, Us

• Works with various agile teams to improve the UI that articulates focus on a customer-centric approach to servicing the customer• Driving continuous improvement to customer experience policy and process through analytics and strategic data points while providing calculated risk assessments with Rental Car/Hotel Business teams• Manages direct relationship for Global Distribution Sytems and implements enhancements for customer care UI product initiatives reducing customer contact rate for Global Distribution Systems • Forecasts effects of product changes of customer care while prioritizing and managing projects’ life cycles, and stakeholder deliverables• Manages external Rental Car vendor/partner relationships and champion on behalf of customers for a streamlined, customer-focused experience

London, Gb

Revenue & Planning Manager • Head of revenue & sales planning department which has aided the growth of the USA business, totaling over $55 million in gross revenue in three years among 6.4 million members• Devised revenue reporting used by editorial, digital production, sales, CRM, marketing, financial planning & accounting teams throughout the company• Oversees Planning Team of two executives, devising and actualizing sale calendar to facilitate the supply cycle for an average of 83 hotel accounts weekly. Leading the planning team through data-driven insights that best position the pipeline calendar to reach strategic objectives• Setting forecast metrics to achieve growth targets created in concert with financial planning & accounting teams • Developed reporting infrastructure to deliver; daily, weekly, monthly and quarterly commercial insights for internal performance and competitive analysis. Presents quarterly reports to department heads measuring KPI's• CRM Optimization through e-mail campaigns and A/B testing. Boosted CTOR by +93% YoY (2018)Trading Analyst Lead • Lead US territory revenue analysis to optimize trading and gross profit growth of +219% after role creation• Created Trading and Planning guide of best practices and functions that aid international points of sale and issues specific to US territory• Delivered actionable insights to the General Manager and Sales Director, for in-week and intraday analysis that leverages data for hotel sale and package efficiency• Investigated individual and regional deal health, spotting areas of strength and weakness using OLAP databases and other BI analytical tools, increasing North East (US) margin per member by +42%Merchandising Executive • Determined featured homepage sales for US Secret Escapes site using empirical criteria and historical data • Implemented quality assurance processes to maximize deal strength in coordination with sales and production peers

New York, New York, Us

Pricing and Merchandising & Distribution Analyst• Created pricing strategy for flash sales through analysis of, discount, deal quality, and revenue potential • Analyzed past sales using historical data to implement and strengthen future supply• Managed sales submission process and created improvements to maximize efficiency and quantity of deals• Supervised all tour operation pricing and quality to determine desirable itineraries for members • Scheduled flash sales calendar: assigned sales strategically to maximize merchandising opportunities• Oversees top-market regions such as Washington D.C. and Miami for merchandising and distribution • Worked closely with market managers and coordinated with hotel revenue managers to facilitate sale offerings• Connected properties to yield rates via channel managers i.e. SYNXIS, HBSI; maintaining rate parity • Manages retail pipeline and publishes retail properties to Jetsetter site • Built analytics reporting for sale competitiveness evaluation which allowed for 92% of offers to beat public rates• Generates daily and weekly metric reporting to aid sales team in optimizing revenue driving opportunitiesProduct Management• Product Management for front-end site function which enabled improved UX performance based on focus group testing • Liaised with the engineering team to identify and resolve content management system efficiency; freeing a weekly average of 3 hours per Analyst

• Assisted with all aspects of day-to-day operation matters in start-up gamification business with a reach of over 5K users/gamers • Performed multifaceted general office support

Boston, Massachusetts, Us

• Managed company’s community outreach and social media outlets such as Twitter (302,010 followers) and Facebook (531K “likes”)• Managed primary contact between customers and the company, providing real-time service during online sales, as well as post-sales support covering a range of topics including promotions, sales and postal service• Demonstrated highly professional demeanor while providing exceptional service to customers via phone and e-mail• Troubleshoot and resolved customer issues and complaints with care and respect while negotiating a satisfactory resolution• Followed customer service policies and procedures to ensure customer satisfaction• Served as liaison between the customer and various internal departments in regards to shipping and technical issues• Provided customer feedback to management in order to enhance communications for a company nominated for New Media & Broadcast Awards at the 34th annual International Association of Culinary Professionals (IACP) • Assisted customers of Jetsetter, sister company and travel division of Gilt Groupe, with luxury travel industry inquiries