Mitchell Kennedy Email & Phone Number

Cleveland, Oh, Us

Account Manager at Community Brands (NetForum Enterprise), a leading provider of cloud-based software and connected solutions for associations, nonprofits, and education institutions. With over 5 years of experience in the SaaS industry, I have developed a strong expertise in sales, marketing, and customer success, as well as a deep understanding of the needs and challenges of the nonprofit sector.Managed a portfolio of 81 accounts across various industries and sizes and responsible for ensuring their success, retention, and revenue growth. I use my analytical, strategic, and creative skills to deliver value-added solutions that help them achieve their goals and missions. I also collaborate with cross-functional teams within Community Brands to provide feedback, insights, and support for product development and innovation. Exceeded annual sales quota target in each year.-Developed and maintained strong client relationships throughout customer life cycle.-Planned and executed face to face strategic client meeting resulting in upsell opportunities-Consistent Top Performer.-Provided best practices to clients.-Strived for excellent customer service and delivery to ensure any concerns are responded to properly.-Shared feedback with the appropriate teams.-Engaged with customer to promote software adoption.-Prioritized multiple projects and deadlines simultaneously.

Rochester, New York, United States

-Organized online analytics for clients (traffic/demographic/Google Analytics, Google insight, Datastudio).-Enhanced and monitored clients online business listings (SEO).-Completed web site enhancements as a result of data analytics and online reviews.-Created client reviews and strategies based on-line reputation, reviews, revenue growth and customer experience (CX) utilizing Birdeye software.

Elmira, New York Area

Rochester, New York Area

• Marketed the J.B. Hunt brand to develop new accounts and secure an established customer base• Acquired business from new and existing customers to expand volume and meet margin goals• Directed management and supervision of midsize driver count, ensuring safe and timely service, movement of freight, load assignment and provided best in class customer service• Managed internal and external contacts that ensured accurate planning, routing, monitoring, and delivery of freight and loads

New Paltz

- Operate New Paltz Athletics Twitter and Instagram page, update posts on activity, stats, and scores- Publish articles on past New Paltz success, alumni spot lights, and events that are displayed on the New Paltz Athletic website- Film and interview current New Paltz athletes on a wide range of topics related to their sport and education

Suny New Paltz

- Create event flyers and display, market, and promote events across campus- Update the Management Association Twitter, Facebook, Instagram and LinkedIn pages- Photograph all events and post to the Facebook page, Instagram account, and submit to the School of Business- Update the M.A. board while reporting directly to the Vice President- Responsible for planning and organizing bi-weekly Marketing Committee meetings

Rochester, New York Area

Champion Academy Mentoring and Empowerment Initiative Program- Developed social media platforms including website, Facebook page, Instagram, Twitter through implementing social media interaction through Hootsuite- Analyzed and input data to inform realistic and meaningful future programing.- Worked first-hand during programs to stem motivation amongst attendees while emphasizing the importance of leadership and academic success.

Rochester, New York Area

- Lead instructor for top court athletes at premier Rochester-based camp.- Designed daily/weekly lesson plans; Developed specific conditioning and skills training program.

Penfield, New York

- Responsible for maintaining pool and facility quality; ensure customer health, safety and satisfaction.- Recruited and trained new employees; taught daily swimming lessons to ages 9-12 years.

Guatemala

Human Rights Course- Studied first hand a democratically-elected government where human rights violations are an urgent issue. The curriculum and community interactions integrated topics of poverty, ineffective criminal justice systems, gender-violence, drug trafficking, and environmental degradation.- Examined how social injustices are impelling unprecedented numbers of Guatemalan citizens to migrate to the United States.

Suny New Paltz

- STAR (Student Trained As Resource); Selected by Athletic Director.- Leadership Training: experiential and academic.- Expected to be approached by any student-athlete for advice or counseling on a wide range of matters.

Bachelor'S Degree, Digital Media Programming And Management

Master'S Degree, Business Administration And Management, General