Mitchell Kumpf Email & Phone Number

Pittsburgh, Pa, Us

Pittsburgh, Pennsylvania, United States

Responsible for day to day operations of front of house staff in including front desk, valet, doormen and bellmen. Attend daily and weekly meeting with other department heads and hotel leadership to ensure communication of relevant information is being taken care of efficiently. Attend weekly one on ones with general manager to ensure both personal and departmental goals are being set and followed up on.

Cranberry Township, Pennsylvania, United States

Outdoor lead of flagship brick and mortar location for national sporting goods retailer. Responsible for upkeep or workflow and appearance of lodge, biking, fitness, and outdoor recreational departments. Oversaw staff of 5-15 employees based off of seasonal need.

Mccandless, Pennsylvania, United States

RESPONSIBLE FOR MAINTAINING THE FRONT DESK STAFF, FACILITATE SMOOTH GUEST CHECK IN AND CHECKOUT, ENSURE THAT GUESTS HAVE A POSITIVE EXPERIENCE AT THE HOTEL WHILE HAVING FRIENDLY INTERACTIONS WITH ALL FRONT OF HOUSE STAFF, FINANCIAL TRANSACTIONS, HANDLING CLIENT REQUESTS.• MAINTAIN ORGANIZED CALL LOGS OF ALL GUEST INTERACTIONS OVER THE COURSE OF A GIVEN SHIFT INCLUDING TIME RECEIVED AND TIME ANSWERED• INTERACTING WITH GUESTS PRE AND POST ARRIVAL USING KIPSU SOFTWARE TO ENSURE THAT GUESTS… Show more RESPONSIBLE FOR MAINTAINING THE FRONT DESK STAFF, FACILITATE SMOOTH GUEST CHECK IN AND CHECKOUT, ENSURE THAT GUESTS HAVE A POSITIVE EXPERIENCE AT THE HOTEL WHILE HAVING FRIENDLY INTERACTIONS WITH ALL FRONT OF HOUSE STAFF, FINANCIAL TRANSACTIONS, HANDLING CLIENT REQUESTS.• MAINTAIN ORGANIZED CALL LOGS OF ALL GUEST INTERACTIONS OVER THE COURSE OF A GIVEN SHIFT INCLUDING TIME RECEIVED AND TIME ANSWERED• INTERACTING WITH GUESTS PRE AND POST ARRIVAL USING KIPSU SOFTWARE TO ENSURE THAT GUESTS HAVE A PLEASANT EXPERIENCE ACROSS THE HOTEL STAY LIFE CYCLE• REVIEWED THE WEEKLY HOTEL STAR REPORT ALONE AND WITH THE GENERAL MANAGER TO TARGET AREAS OF IMPROVEMENT• CODING AND FILING INVOICES TO ENSURE THAT THEY ARE PAID IN A TIMELY MANNER USING PROFITSAGE SOFTWARE• RECORDING DAILY CASH DROPS AND MAINTAINING ACCURACY OF BANK DROPS• ASSIST WITH ANY END OF MONTH ACTIVITIES AS ASSIGNED BY THE GENERAL MANAGER AND ASSISTANT GENERAL MANAGER• RESPONDING TO GUEST SURVEY SCORES Show less

Pittsburgh, Pennsylvania, United States

RESPONSIBLE FOR ALL OPERATIONS SIDE OF RUNNING THE HOTEL UP TO AND INCLUDING DAY TO DAY FRONT DESK, HOUSEKEEPING, AND MAINTENANCE SHIFTS, HANDLE ESCALATED GUEST ISSUE CASES, FULFILL FRONT DESK AND HOUSEKEEPING NEEDS• WORK DIRECTLY WITH GENERAL MANAGER TO HANDLE DAY TO DAY OPERATIONS OF THE HOTEL• REVIEW SCHEDULING OF OPERATIONAL DEPARTMENTS TO ENSURE PROPER STAFFING NEEDS WERE MET• RECORD KEEPING FOR ALL FINANCIAL TRANSACTIONS THAT TOOK PLACE WITHIN THE HOTEL UP TO AND INCLUDING… Show more RESPONSIBLE FOR ALL OPERATIONS SIDE OF RUNNING THE HOTEL UP TO AND INCLUDING DAY TO DAY FRONT DESK, HOUSEKEEPING, AND MAINTENANCE SHIFTS, HANDLE ESCALATED GUEST ISSUE CASES, FULFILL FRONT DESK AND HOUSEKEEPING NEEDS• WORK DIRECTLY WITH GENERAL MANAGER TO HANDLE DAY TO DAY OPERATIONS OF THE HOTEL• REVIEW SCHEDULING OF OPERATIONAL DEPARTMENTS TO ENSURE PROPER STAFFING NEEDS WERE MET• RECORD KEEPING FOR ALL FINANCIAL TRANSACTIONS THAT TOOK PLACE WITHIN THE HOTEL UP TO AND INCLUDING BOOKKEEPING FOR INVOICES. ENSURE THAT ALL BALANCES DUE WERE PAID• REVIEW OF MONTHLY PROFIT AND LOSS AND IDENTIFY AREAS OF OPPORTUNITY FOR THE HOTEL TO IMPROVE• WEEKLY REVIEW OF STAR REPORT WITH DIRECTOR OF SALES TO IDENTIFY AREAS OF IMPROVEMENT• GENERAL OVERSIGHT OF ALL HOTEL OPERATIONAL STAFF. FILLING IN GAPS IN SHIFTS WHERE REQUIRED• RESPOND TO GUEST REVIEWS THROUGH MEDALLIA SOFTWARE AND HANDLE ANY MARRIOTT CUSTOMER SERVICE ESCALATED CASES• PROPER DISCIPLINARY RESPONSE TO EMPLOYEES ACTIONS THROUGH COACHING AND COUNSELING SESSIONS AND OTHER METHODS TAKEN ON A CASE BY CASE BASIS Show less

Cranberry, Pennsylvania, United States

RESPONSIBLE FOR MAINTAINING FRONT DESK STAFF, ENSURE EXCEPTIONAL GUEST EXPERIENCE, RESPONDS TO TELEPHONE AND IN-PERSON INQUIRIES REGARDING RESERVATIONS, HOTEL INFORMATION, AND GUEST CONCERNS, FULFILLS FRONT DESK DUTIES INCLUDING RESERVATIONS, FINANCIAL TRANSACTIONS, AND CLIENT REQUESTS. • TRAIN, DIRECT THE WORK OF, RESOLVE ISSUES/PROBLEMS AND COACH AND COUNSEL THE FRONT DESK TEAM MEMBERS TO ENSURE A QUALITY OPERATION• RESPONSIBLE FOR PURCHASING ORDERS FOR DEPARTMENT • CONDUCTING… Show more RESPONSIBLE FOR MAINTAINING FRONT DESK STAFF, ENSURE EXCEPTIONAL GUEST EXPERIENCE, RESPONDS TO TELEPHONE AND IN-PERSON INQUIRIES REGARDING RESERVATIONS, HOTEL INFORMATION, AND GUEST CONCERNS, FULFILLS FRONT DESK DUTIES INCLUDING RESERVATIONS, FINANCIAL TRANSACTIONS, AND CLIENT REQUESTS. • TRAIN, DIRECT THE WORK OF, RESOLVE ISSUES/PROBLEMS AND COACH AND COUNSEL THE FRONT DESK TEAM MEMBERS TO ENSURE A QUALITY OPERATION• RESPONSIBLE FOR PURCHASING ORDERS FOR DEPARTMENT • CONDUCTING QUARTERLY EMPLOYEE REVIEWS • ENROLLED IN AGM TRAINING PROGRAM • WORKED WITH MARRIOTT TRANSITION TEAM TO SMOOTHLY AND EFFICIENTLY SWITCH BRAND OF THE HOTEL• WORKING LONG PERIODS OF TIME ON FEET & LATE HOURS TO MEET CLIENT SATISFACTION • POSITIVE ATTITUDE RESULTING IN POSITIVE GUEST FEEDBACK• SCHEDULE MAKING AND DISCIPLINARY ACTION RESPONSIBILITIES Show less

Pittsburgh, Pennsylvania, United States

RESPONSIBLE FOR MAINTAINING FRONT DESK STAFF, ENSURE EXCEPTIONAL GUEST EXPERIENCE, RESPONDS TO TELEPHONE AND IN-PERSON INQUIRIES REGARDING RESERVATIONS, HOTEL INFORMATION, AND GUEST CONCERNS, FULFILLS FRONT DESK DUTIES INCLUDING RESERVATIONS, FINANCIAL TRANSACTIONS, AND CLIENT REQUESTS. • TRAIN, DIRECT THE WORK OF, RESOLVE ISSUES/PROBLEMS AND COACH AND COUNSEL THE FRONT DESK TEAM MEMBERS TO ENSURE A QUALITY OPERATION• RECEIVED ALL PROPER TRAINING FOR ALL HOTEL OPERATING SYSTEMS… Show more RESPONSIBLE FOR MAINTAINING FRONT DESK STAFF, ENSURE EXCEPTIONAL GUEST EXPERIENCE, RESPONDS TO TELEPHONE AND IN-PERSON INQUIRIES REGARDING RESERVATIONS, HOTEL INFORMATION, AND GUEST CONCERNS, FULFILLS FRONT DESK DUTIES INCLUDING RESERVATIONS, FINANCIAL TRANSACTIONS, AND CLIENT REQUESTS. • TRAIN, DIRECT THE WORK OF, RESOLVE ISSUES/PROBLEMS AND COACH AND COUNSEL THE FRONT DESK TEAM MEMBERS TO ENSURE A QUALITY OPERATION• RECEIVED ALL PROPER TRAINING FOR ALL HOTEL OPERATING SYSTEMS (LIGHTSPEED PROPERTY MANAGEMENT)• PARTICIPATE IN HOTEL COMMITTEES (HEAD OF SAFETY COMMITTEE, GSS GUEST SURVEY RESPONSE, CARE COMMITTEE)• WORKED WITH MARRIOTT TRANSITION TEAM TO SMOOTHLY AND EFFICIENTLY SWITCH BRAND OF THE HOTEL• WORKING LONG PERIODS OF TIME ON FEET & LATE HOURS TO MEET CLIENT SATISFACTION • POSITIVE ATTITUDE RESULTING IN POSITIVE GUEST FEEDBACK• ASSISTED IN HOTEL CONVERSION FROM SPG TO MARRIOTT• SCHEDULE MAKING AND DISCIPLINARY ACTION RESPONSIBILITIES Show less

Pittsburgh East Liberty

RESPONSIBLE FOR MAINTAINING FRONT DESK STAFF, ENSURE EXCEPTIONAL GUEST EXPERIENCE, RESPONDS TO TELEPHONE AND IN-PERSON INQUIRIES REGARDING RESERVATIONS, HOTEL INFORMATION, AND GUEST CONCERNS, FULFILLS FRONT DESK DUTIES INCLUDING RESERVATIONS, FINANCIAL TRANSACTIONS, AND CLIENT REQUESTS. SELECTED ACCOMPLISHMENTS: • TRAIN, DIRECT THE WORK OF, RESOLVE ISSUES/PROBLEMS AND COACH AND COUNSEL THE FRONT DESK TEAM MEMBERS TO ENSURE A QUALITY OPERATION • BUILT STRONG RELATIONSHIPS WITH… Show more RESPONSIBLE FOR MAINTAINING FRONT DESK STAFF, ENSURE EXCEPTIONAL GUEST EXPERIENCE, RESPONDS TO TELEPHONE AND IN-PERSON INQUIRIES REGARDING RESERVATIONS, HOTEL INFORMATION, AND GUEST CONCERNS, FULFILLS FRONT DESK DUTIES INCLUDING RESERVATIONS, FINANCIAL TRANSACTIONS, AND CLIENT REQUESTS. SELECTED ACCOMPLISHMENTS: • TRAIN, DIRECT THE WORK OF, RESOLVE ISSUES/PROBLEMS AND COACH AND COUNSEL THE FRONT DESK TEAM MEMBERS TO ENSURE A QUALITY OPERATION • BUILT STRONG RELATIONSHIPS WITH ALL OTHER DEPARTMENTS • RECEIVED ALL PROPER TRAINING FOR ALL HOTEL OPERATING SYSTEMS • PARTICIPATE IN HOTEL COMMITTEES (PROPERTY HEARTBEAT MONITOR) • WORKING LONG PERIODS OF TIME ON FEET & LATE HOURS TO MEET CLIENT SATISFACTION • POSITIVE ATTITUDE RESULTING IN POSITIVE GUEST FEEDBACK Show less

Meadowlands/Washington And Monroeville, Pa

FULFILLS FRONT DESK DUTIES INCLUDING RESERVATIONS, FINANCIAL TRANSACTIONS, AND CLIENT REQUESTS. SEEKS ADDITIONAL WORK IN BANQUET DEPARTMENT WITH SET UP, TEAR DOWN, KITCHEN WORK, &SERVING SELECTED ACCOMPLISHMENTS: • FACILITATED GUEST CHECK IN & CHECK OUT (200+ ROOM HOTELS) • RESPONSIBLE FOR ALL FRONT OF HOUSE OPERATIONS, REPORTS, GUEST SATISFACTION, CASH HANDLING, ANSWERING PHONES • RECEIVED ALL PROPER TRAINING FOR ALL PROPER TRAINING (HILTON LOBBY) • SET UP &… Show more FULFILLS FRONT DESK DUTIES INCLUDING RESERVATIONS, FINANCIAL TRANSACTIONS, AND CLIENT REQUESTS. SEEKS ADDITIONAL WORK IN BANQUET DEPARTMENT WITH SET UP, TEAR DOWN, KITCHEN WORK, &SERVING SELECTED ACCOMPLISHMENTS: • FACILITATED GUEST CHECK IN & CHECK OUT (200+ ROOM HOTELS) • RESPONSIBLE FOR ALL FRONT OF HOUSE OPERATIONS, REPORTS, GUEST SATISFACTION, CASH HANDLING, ANSWERING PHONES • RECEIVED ALL PROPER TRAINING FOR ALL PROPER TRAINING (HILTON LOBBY) • SET UP & TEAR DOWN OF BANQUET ROOMS IN A TIMELY FASHION • WORKING LONG PERIODS OF TIME ON FEET & LATE HOURS TO MEET CLIENT SATISFACTION Show less

Bachelor'S Degree, Hospitality And Tourism

Activities and Societies: Student Activities Board - Weekends and Trips Chair 2014-2015 University Conference Services - Conference.

Diploma, High School/Secondary Diplomas And Certificates, 12