Mitchell Lyon Email & Phone Number

Justin, TX, US

Redmond, Washington, US

• Gained knowledge in different versions of Microsoft Browser installation, deployment, configuration
• Experience in HTML, Jscript/ JavaScript, Cascade Style Sheet (CSS), WebBrowser Control
• Used debugging tools such as Procmon, Fiddler and F12 Dev tools to identify website issues
• Knowledgeable in Network communication (TCP/IP, DNS, DHCP, Proxy etc.)
• Hands on experience in troubleshooting issues with Internet Explorer and Microsoft Edge
• Understanding of how HTTP requests are handled end-to-end including HTTP headers, cookies, etc.

Irving, TX, US

Triage infratructure incidentsUpgrading/migrating server Implementation of software upgrades

Westlake, Texas, US

• Create scripts to automate operational tasks & incorporate the solutions into infrastructure
• Triage alerts & diagnose/resolve critical issues, manage implementation of changes
• Developing tools, frameworks, and instrumentation to validate and increase rollout success for applications.
• Developing CI/CD orchestration systems to reduce friction for software delivery to production.
• Real-Time troubleshooting of mission critical application workflows and incorporate feedback to product development.
• Building or supporting applications in distributed environments (LINUX/Oracle/SQL Server/WebSphere) and will be familiar with all aspects of the Systems/Software Development Life Cycle

Chicago, IL, US

- Provide tier 1,2,3 production support on DOORS, PLOSSYS, and other internal applications- Create clear documentation - Create/manage service-now tickets under SLA requirements- Provide 24/7 support for critical applications

Saarbrücken, Saarland, DE

- Support customers on AMI/AMR Systems 24/7/365- Network Support for customers- Database SQL queries to diagnose potential software problems

Dallas, TX, US

• Novel, Kantech, Windows administrator
• Run daily reports for CEO and other Senior management
• Oversee and manage the entire IT infrastructure.
• Plan and implement software upgrades
• Responsible for all software and hardware related issues
• 24/7 on call hardware/software related problems

Brookfield, WI, US

• Customer Support
• Being able to provide excellent Customer Service
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment.
• Maintain pertinent documentation regarding the outcome of all activities through data entry results relating to incoming and outgoing calls, emails, faxes, and mail.
• Update database with every customer contact
• Answer Incoming telephone calls regarding all aspects of our business while maintaining a courteous and cooperative attitude with all customers and coworkers

Cambridge, Cambridgeshire, GB

• Technical/troubleshooting skills
• Strong Unix/Linux skills (CentOS, redhat) )80% linux), some microsoft,
• Experience with Java, JavaScript, application support
• Experience with Shell Scripting, Perl, Ruby or Python
• Preferred Linux virtualization technologies (Xen, KVM)
• Experience with database technologies (, PostgreSQL, MS SQL, MY SQL, DB2 )

Troubleshooting technical

-Helped athletes to play their best individually or as a team-Encouraged participants to gain and develop skills, knowledge and techniques. -Oversaw student-athlete behavior/conduct and academic eligibility

Bachelor Of Science (Bs), Dcst

Education record