• Gained knowledge in different versions of Microsoft Browser installation, deployment, configuration• Experience in HTML, Jscript/ JavaScript, Cascade Style Sheet (CSS), WebBrowser Control• Used debugging tools such as Procmon, Fiddler and F12 Dev tools to identify website issues• Knowledgeable in Network communication (TCP/IP, DNS, DHCP, Proxy etc.)• Hands on experience in troubleshooting issues with Internet Explorer and Microsoft Edge• Understanding of how HTTP requests are handled end-to-end including HTTP headers, cookies, etc.• Working knowledge of Visual Studio.

Triage infratructure incidentsUpgrading/migrating server Implementation of software upgrades

• Create scripts to automate operational tasks & incorporate the solutions into infrastructure• Triage alerts & diagnose/resolve critical issues, manage implementation of changes• Developing tools, frameworks, and instrumentation to validate and increase rollout success for applications.• Developing CI/CD orchestration systems to reduce friction for software delivery to production.• Real-Time troubleshooting of mission critical application workflows and incorporate feedback to product development.• Building or supporting applications in distributed environments (LINUX/Oracle/SQL Server/WebSphere) and will be familiar with all aspects of the Systems/Software Development Life Cycle

- Provide tier 1,2,3 production support on DOORS, PLOSSYS, and other internal applications- Create clear documentation - Create/manage service-now tickets under SLA requirements- Provide 24/7 support for critical applications

- Support customers on AMI/AMR Systems 24/7/365- Network Support for customers- Database SQL queries to diagnose potential software problems

• Novel, Kantech, Windows administrator• Run daily reports for CEO and other Senior management• Oversee and manage the entire IT infrastructure. • Plan and implement software upgrades• Responsible for all software and hardware related issues• 24/7 on call hardware/software related problems

Customer Support • Being able to provide excellent Customer Service • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution• Maintain pertinent documentation regarding the outcome of all activities through data entry results relating to incoming and outgoing calls, emails, faxes, and mail.• Update database with every customer contact • Answer Incoming telephone calls regarding all aspects of our business while maintaining a courteous and cooperative attitude with all customers and coworkers • Receive and processes all phone and online product and course offering orders• Provide purposeful service when directing information and technical calls • Seek out opportunities to grow our business as well as our customers • Follow up and make scheduled call backs to customers where necessary;Technical Support • Keyboard and Advanced PC Knowledge required• Diagnose and resolve technical and software related issues• Identify and escalate priority issues• Maintain proficiency in programs, products and/or platforms assigned• Familiarity with multiple operating systems; as well as with various software packages including Firewall, Anti-Virus, Pop-up Blocker, and browsers• Accurately process transactions using a computer and designated tracking software;• Stay current with system information, changes and updates

• Technical/troubleshooting skills • Strong Unix/Linux skills (CentOS, redhat) )80% linux), some microsoft, • Experience with Java, JavaScript, application support• Experience with Shell Scripting, Perl, Ruby or Python• Preferred Linux virtualization technologies (Xen, KVM)• Experience with database technologies (, PostgreSQL, MS SQL, MY SQL, DB2 )• Experience with HTTP/HTTPS, FTP/FTPS, DNS, SSL, SSH• General networking experience (firewalls, load balancers, IPtables, protocols)

Troubleshooting technical

-Helped athletes to play their best individually or as a team-Encouraged participants to gain and develop skills, knowledge and techniques. -Oversaw student-athlete behavior/conduct and academic eligibility