Maria Mitchell Email & Phone Number

California, United States

Berkeley, California, Us

Introduction to AI and Business Machine Learning BasicsNeural Networks and Deep LearningKey Applications: Computer Vision & Natural Language ProcessingRobotics AI Strategy AI and Organizations: Building Your AI TeamThe Future of AI in Business

San Francisco, California, Us

The Support Quality Assurance Program is designed to evaluate how our support engineers are interacting with customers in various categories Case Handling, Soft Skills and Technical Skills. Through this analysis we are able to provide details for the management team to leverage with their teams and provide guidance on opportunities to increase customer satisfaction.ResponsibilitiesManage the QA Review Team hold calibration sessions, provide insights on trending and analyze results CSAT management ensure that our data is accurate and report on results Automation POC's for new technology and project manage implementations Work directly with the management team on capacity modeling for QA and training resources Developed and delivered soft skills trainings on communication best practices

San Francisco, California, Us

San Francisco, California, Us

Responsible for evaluation, deployment and maintenance of SaaS infrastructure, services, and support for various clients, Salesforce Administrator and designer supporting a diverse group of clients with overall business goals to achieve maximum value.• Designed business plan and strategy for market penetration and acquiring new clients, which resulted in established revenue 110% of goal set forth by the client.• Created client management process, evaluated and implemented SFDC, Box, and Constant Contact, allowing the client to have smooth internal communications.• Responsible for executing project timelines, budgets and updates to investors. • Maintained leadership with clients by setting goals and executing on agreed upon objectives, set accountability matrix with executives to ensure projected timelines were met.

Campbell, Ca, Us

Recruited to build the process for new client implementations, sales handoff process and success programs. Promoted overall department communications by effectively interviewing teams to address and overcome process challenges. Created the companies first ever full scale client process.• Defined, developed and structured new client implementation and relationship methodology and repeatable tools to ensure consistent service and scalability.• Implemented automation solutions for professional services SFDC integrations and Customer Success metrics and reporting, • Built full scope process for the sales team to effectively transition new clients to increase onboarding turnaround times and adoption.

Dallas, Tx, Us

Worked with executive management to maintain all current client relationships, including being their point of contact for all troubleshooting and product needs. Expanded client adoption through training, relationship development including working with the marketing team to create customized campaigns per client.• Orchestrated successful client adoption plans using training, advocacy programs and outreach.• Achieved company recognition for outselling the Sales team for revenue goals in 2010 and was tasked with hiring and training 2 account managers because of surge in business volume. Was able to delegate regional territories and support the account managers with goals set forth for the team.• Partnered with strategic customer advisory board to create white papers, user groups and support the product team in gaining direct feedback from clients for product enhancements, development and bug fixes.

Facilitated revenue growth within client base. Responsible for roll out of new business training and implementations. Renegotiated contract renewals, adding new products and up selling partner products. • Led 1 million in annual revenue goal and secured 120% of set quota through expanding base client adoption and adding new product types, including subscription based web conferencing tools.• New business bookings, averaged 6-10 new contracts per week, 70 cold calls per day to c-level executives.•. Conducted quarterly business reviews with CIO and CTO decisions makers, maintaining health checks including taking a pulse on potential threats to renewals which produced the highest client retention rate company wide.•. Renegotiated contracts with existing clients including new solutions and up selling during renegotiation periods.

Washington, District Of Columbia, Us

Recruited to achieve sales goals responsible for generating 30 new clients per month, organized, qualified and converted opportunities.•. Built sales pipeline using SFDC, cold and warm call outreach to potential subscribers and consulted resulting in converting to paid memberships. •. Achieved consistent sales reports, sales quotas and relationships which resulted in maintaining sales goals.•. Captured the essence of clients goals and was awarded the bonus for highest retention rate 3 quarters in a row.

Bs, Business Administration

History Of Italian Opera

Education record