Maria Mitchell

Maria Mitchell Email and Phone Number

Founding Chief of Staff | Building the Future of Human-AI Connection at Xuman.AI @ XUMAN.AI
California, United States
Maria Mitchell's Location
San Francisco Bay Area, United States, United States
Maria Mitchell's Contact Details
About Maria Mitchell

DRIVEN CUSTOMER ADVOCATE, CREATING LASTING RELATIONSHIPS AND VALUE.Experienced Client Success Manager and trusted advisor to clients, colleagues, and partners with a demonstrated ability in consistently delivering customer satisfaction, client retention and operational excellence in a recurring revenue business model for both start-up and established businesses. An impeccable record of achieving consistent results for revenue and adoption goals set forth. Special expertise in Customer Success and Software as a Service (SaaS) / IT operations of cloud-based application software and Payment Processing Solutions. Strong Contract Renewals and Subscriptions Experience.► Client Retention and Adoption Growth  ► Creating Relationship Process ► Building & Implementing New Client Process When I'm not helping my clients you can find me doing yoga, enjoying the outdoors, cooking, volunteer coaching and building relationships throughout the Bay Area.

Maria Mitchell's Current Company Details
XUMAN.AI

Xuman.Ai

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Founding Chief of Staff | Building the Future of Human-AI Connection at Xuman.AI
California, United States
Maria Mitchell Work Experience Details
  • Xuman.Ai
    Founding Chief Of Staff | Building The Future Of Human-Ai Connection At Xuman.Ai
    Xuman.Ai
    California, United States
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  • Uc Berkeley Executive Education
    Uc Berkeley Artificial Intelligence Program
    Uc Berkeley Executive Education Mar 2024 - Present
    Berkeley, California, Us
    Introduction to AI and Business Machine Learning BasicsNeural Networks and Deep LearningKey Applications: Computer Vision & Natural Language ProcessingRobotics AI Strategy AI and Organizations: Building Your AI TeamThe Future of AI in Business
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  • Okta, Inc.
    Senior Support Qa Program Manager
    Okta, Inc. 2017 - 2023
    San Francisco, California, Us
    The Support Quality Assurance Program is designed to evaluate how our support engineers are interacting with customers in various categories Case Handling, Soft Skills and Technical Skills. Through this analysis we are able to provide details for the management team to leverage with their teams and provide guidance on opportunities to increase customer satisfaction.ResponsibilitiesManage the QA Review Team hold calibration sessions, provide insights on trending and analyze results CSAT management ensure that our data is accurate and report on results Automation POC's for new technology and project manage implementations Work directly with the management team on capacity modeling for QA and training resources Developed and delivered soft skills trainings on communication best practices
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  • Okta, Inc.
    Customer Success Manager
    Okta, Inc. Jul 2015 - 2017
    San Francisco, California, Us
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  • Okta, Inc.
    Sr. Support Qa Program Manager
    Okta, Inc. 2015 - 2017
    San Francisco, California, Us
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  • Sole Proprietor
    Consultant
    Sole Proprietor Jan 2013 - Jun 2015
    Responsible for evaluation, deployment and maintenance of SaaS infrastructure, services, and support for various clients, Salesforce Administrator and designer supporting a diverse group of clients with overall business goals to achieve maximum value.• Designed business plan and strategy for market penetration and acquiring new clients, which resulted in established revenue 110% of goal set forth by the client.• Created client management process, evaluated and implemented SFDC, Box, and Constant Contact, allowing the client to have smooth internal communications.• Responsible for executing project timelines, budgets and updates to investors. • Maintained leadership with clients by setting goals and executing on agreed upon objectives, set accountability matrix with executives to ensure projected timelines were met.
  • On-Site.Com
    Director Of Performance
    On-Site.Com Oct 2011 - Sep 2012
    Campbell, Ca, Us
    Recruited to build the process for new client implementations, sales handoff process and success programs. Promoted overall department communications by effectively interviewing teams to address and overcome process challenges. Created the companies first ever full scale client process.• Defined, developed and structured new client implementation and relationship methodology and repeatable tools to ensure consistent service and scalability.• Implemented automation solutions for professional services SFDC integrations and Customer Success metrics and reporting, • Built full scope process for the sales team to effectively transition new clients to increase onboarding turnaround times and adoption.
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  • Moneygram International
    Account Manager
    Moneygram International Oct 2009 - Oct 2011
    Dallas, Tx, Us
    Worked with executive management to maintain all current client relationships, including being their point of contact for all troubleshooting and product needs. Expanded client adoption through training, relationship development including working with the marketing team to create customized campaigns per client.• Orchestrated successful client adoption plans using training, advocacy programs and outreach.• Achieved company recognition for outselling the Sales team for revenue goals in 2010 and was tasked with hiring and training 2 account managers because of surge in business volume. Was able to delegate regional territories and support the account managers with goals set forth for the team.• Partnered with strategic customer advisory board to create white papers, user groups and support the product team in gaining direct feedback from clients for product enhancements, development and bug fixes.
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  • Arkadin
    Account Manager
    Arkadin Mar 2008 - Jul 2009
    Facilitated revenue growth within client base. Responsible for roll out of new business training and implementations. Renegotiated contract renewals, adding new products and up selling partner products. • Led 1 million in annual revenue goal and secured 120% of set quota through expanding base client adoption and adding new product types, including subscription based web conferencing tools.• New business bookings, averaged 6-10 new contracts per week, 70 cold calls per day to c-level executives.•. Conducted quarterly business reviews with CIO and CTO decisions makers, maintaining health checks including taking a pulse on potential threats to renewals which produced the highest client retention rate company wide.•. Renegotiated contracts with existing clients including new solutions and up selling during renegotiation periods.
  • Loopnet
    Territory Representative
    Loopnet May 2007 - Mar 2008
    Washington, District Of Columbia, Us
    Recruited to achieve sales goals responsible for generating 30 new clients per month, organized, qualified and converted opportunities.•. Built sales pipeline using SFDC, cold and warm call outreach to potential subscribers and consulted resulting in converting to paid memberships. •. Achieved consistent sales reports, sales quotas and relationships which resulted in maintaining sales goals.•. Captured the essence of clients goals and was awarded the bonus for highest retention rate 3 quarters in a row.
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  • Gordon/Clifford Realty Inc.
    Assistant Property Manager
    Gordon/Clifford Realty Inc. Apr 2005 - Apr 2007

Maria Mitchell Skills

Salesforce.com Account Management Leadership Sales Management Lead Generation Marketing Property Management Crm Forecasting Saas Selling Business Development Product Management Sales Operations New Business Development Strategy Real Estate Credit Call Centers Start Ups Consultative Selling Client Relations Client Services Client Development Customer Relationship Management Software As A Service Yoga Operational Excellence Internal Communications Customer Success

Maria Mitchell Education Details

  • University Of San Francisco
    University Of San Francisco
    Business Administration
  • Università Degli Studi Di Milano
    Università Degli Studi Di Milano
    History Of Italian Opera
  • St Marys High School
    St Marys High School

Frequently Asked Questions about Maria Mitchell

What company does Maria Mitchell work for?

Maria Mitchell works for Xuman.ai

What is Maria Mitchell's role at the current company?

Maria Mitchell's current role is Founding Chief of Staff | Building the Future of Human-AI Connection at Xuman.AI.

What is Maria Mitchell's email address?

Maria Mitchell's email address is mm****@****hoo.com

What is Maria Mitchell's direct phone number?

Maria Mitchell's direct phone number is +151091*****

What schools did Maria Mitchell attend?

Maria Mitchell attended University Of San Francisco, Università Degli Studi Di Milano, St Marys High School.

What are some of Maria Mitchell's interests?

Maria Mitchell has interest in Working Out, Children, Cooking, Hanging With My Dog, Economic Empowerment, Education, Environment, Spending Time With My Friends And Family, Learning About Wine, Animal Welfare.

What skills is Maria Mitchell known for?

Maria Mitchell has skills like Salesforce.com, Account Management, Leadership, Sales, Management, Lead Generation, Marketing, Property Management, Crm, Forecasting, Saas, Selling.

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