Led a cross-functional team of 8-10 senior professionals in driving successful client engagement and product launch initiatives across payer, provider, and enterprise organizations Secured 20% revenue growth in 2023, generating a $1.6 million increase through effective sales strategies. Notable clients included Aetna, Cigna, Kaiser Permanente, AARP, IBM, and Veterans Bureau AdminMaintained an 85% YOY client renewal rate throughout tenureDeveloped AI-powered business intelligence reports for executives, including mental health metrics to: reduce absenteeism in the workforce, track the ROI of wellness programs and educate leaders on improving workforce efficiencyRepresented Voice of the Customer (VOC) to drive the company’s product and marketing roadmaps at Executive Leadership Forums, Trade ShowsMet or exceeded all KPIs for 2023 by managing cross-functional teams outside my management chainExpanded implementation of Total Brain’s white-label product integrations with national-level clientele: AARP - Staying Sharp Brain Assessment and Memory games, IBM, Veterans Affairs - GRIT App (Getting Results in Transition )addressing suicide among VeteransDefined and launched a new funnel conversion strategy from Total Brain self-care & EAP resources Sondermind Therapy Sessions, achieved 6% therapy conversion increase within 3 months of launching my book of business in late 2023 Drove significant CSAT score improvement

Sold StarSuite to Blue Cross plans, achieving $1 million in direct department salesMonitored and reported on Medicare and Medicaid value-based care trends, patient satisfaction, and key performance indicators to drive care innovationImplemented iterative cycles of PDSA to facilitate change and drive continuous process improvement.Published case studies for Blue Cross Health Plans on care gap closure, bundled savings programs, telehealth services expansion, patient satisfaction/engagement, SDOH programming, and member incentive structuresLed Blue plans in research and implementation of value-based care initiatives and clinical quality standardizationAchieved an 82% program implementation success rate in 2022

Led and mentored a team of 4 senior level direct reports, fostering professional growth and high performanceLaunched quarterly KPI review playbook, yearly financial performance metrics, and membership recruitment goals for the APICS global channel networkImplemented Microsoft Business Intelligence analytical reports to standardize performance tracking.Managed a portfolio of 105 executive-level relationships with international client organizationsServed as Regional Director for APICS EMENA, SSAR & INDIA markets (2016 – 2018)

• Identified ways to improve communications and donor/member outreach • Increased options for online fundraising campaignso Launched the association’s social media outreach platform (Facebook, Twitter, LinkedIn). • Drafted monthly assessment reports of donor lead opportunities

• Educated Siena students about study abroad opportunities which increased student population participation in abroad programs • Managed the International Programs website which increased student use and interest• Hosted information panels on studying abroad opportunities for prospective students which lead to increasing enrollment numbers• Handled various administrative tasks of the International Programs office and prepared orientation materials for departing students