Mitchell Metzler (Lion) Email & Phone Number

United States

Westfield Countryside Mall Clearwater, Fl

Clearwater, Fl

I lead a team to exceed sales goals. and trained to improve the sales process every day. I also maintained all operations according to guidelines. I helped develop new sales skills and continue to create an outstanding customer experience, and drive continued growth.

Clearwater Fl

I coached and trained all staff on policies and procedures. I made sure staff is giving all customers great customer service. We checked in all venders daily. I checked in and helped unload the trucks weekly. I made sure the schedule was made on a weekly basis. I had to make sure the store was organized and clean on a daily basis to be ready for next day’s business. I open and closed the store daily. I went and made daily bank deposits. And I made sure the store had money to run on for the weekend. I had to make sure all team members were up to date on all trainings per policy.

Clearwater Florida

• Lead a team of Sales Representatives to increase sales and revenue for Dell every month• Worked to become the #1 store in the country for sales and revenue• Supervision responsibilities have included organizing, scheduling, audits, reporting.• Assisting in staff development by demonstrating hands on instruction at store level.• Return On Investment analysis• Made sure all team members knew their Key Performance Indicators• Continued to manage operations to maintain functionality and organization Increased Revenue 10% to 15% Month over Month.Develop brand loyalty to Dell by providing excellent customer service. Achieve sales and profitability goals consistently and pro-actively engaging guest utilizing the Company’s sales process. Built loyal customer base. Created and sustained strong business relationships with retail partners, vendors, and mall management. Creative marketing and B2B networking. Manage day to day operations of the store. Recruited, hired, trained and retained top tier talent. Developed, coached and counseled associates. Conduct product demonstrations to consumers. Closed sales to meet or exceed aggressive sales goals in a fast paced, high traffic environment. Implemented and enforced all policies and procedures to ensure optimum sales experience for customers. Motivated and managed sales team.

Largo Florida

We continue to increase sales and decrease shrink month over month. We will continue to grow our tech business and guest relations as well. I helped in staff development on a daily basis. My added responsibilities are customer service, operations and merchandising. My primary responsibility is managing the sales floor and operational activities to maintain an environment that supports and strengthens our Staples brand. The department lead is responsible for coaching and mentoring the sales associates on building rapport, comfortably connecting and presenting solutions to identify and take action on selling opportunities throughout the store while creating a customer centric environment. As the lead I must ensure high customer engagement while demonstrating the ability to multitask and assign operational needs appropriately based on customer traffic. The department lead is the primary owner of merchandising and operations of the department. As a leader I have the ability to juggle multiple priorities in a fast paced environment. I engaged and inspired to achieve maximum performance. I continued to foster a sense of energy, ownership, teamwork and personal commitment for us as a team. I was involved in the selection, recruitment and performance assessments of the sales associates. I helped in modeling the sales team in order to create a customer centric environment and to ensure consistency across the store. I have coached every associate to create a culture of consultative selling and total solutions while focused on the customer’s needs. I will continue to support the services team through qualifying lead generation opportunities. I am the primary manager on duty in the store manager’s absences.

Cary North Carolina

• Certified Level 2 Repair Technician.• Providing expertise on testing and troubleshooting the customer and client’s systems in regards to hardware, software, network and user. • Familiar with transferring inventory in and out process.

Green Bay, Wisconsin Area

• I provided skilled technical & sales support for our customers.• I am proficient in completing all aspects of point of sale transactions regarding replacement products and accessories. • I used my computer knowledge to assist customers with electronic sales. • I made sure that every customer was well educated on products and services.• I will continue to demonstrate time management and multi-tasking abilities.

Clearwater Florida

Troubleshooting software and hardware issues for our customers. I repair screens, microphones and earpieces as well as keyboards and all cosmetics of all cellphone devices. I explained to each customer what was done to their device and educated the customer on some preventive maintenance tips.

Tampa/St. Petersburg, Florida Area

I provided technical and customer service support to all of our clients. I am a certified level 2 repair tech for all hardware and software on cellphone devices. I repaired screens, microphones and earpieces as well as keyboards and all cosmetics of all cellphone devices. I explained to the customers what was done to their device and what the end result was.

St. Petersburg, Fl

• Provided technical knowledge on testing and troubleshooting of every customer and business client’s computer system in regards to hardware, software and networking so it can be properly diagnosed or Repaired.• Providing skilled technical & sales support to our customers. • Being proficient in completing all aspects of POS transactions regarding replacement products and accessories. • Provided computer knowledge to assist customers with home and mobile electronic purchases. • Provided all customers with technical education on products and services.

Tampa/St. Petersburg, Florida Area

Lead a team of Sales Representatives to increase sales and revenue for Best Buy every month. Providing skilled technical & sales support for our customers. Being proficient in completing all aspects of POS transactions regarding replacement products and accessories. Provided computer knowledge to assist customers with electronic sales. Providing professional customer education on products and services.Assisting in staff development by demonstrating hands on instruction at store level. Cash handling experience/Financing experience.Made sure all team members knew there Key Performance Indicators.Developed and implemented performance incentives for reps based on sales data andReturn On Investment analysis.Exceeding weekly and monthly forecasts in units and revenue. .