Nicholas Mitchell Email & Phone Number

Melbourne, Vic, Au

Melbourne, Vic, Au

West Melbourne, Victoria, Au

Melbourne, Victoria, Au

Melbourne, Victoria, Au

To deliver on the organisations aspirations, RMIT embarked upon a large-scale Business Transformation program (Project Pi), designed not only to replace key technology systems i.e. Workday, but also to uplift capability and transform the way RMIT works. As the Service Excellence Lead this involved proactively engaging with senior stakeholders across RMIT to achieve buy-in and approval of the stream outcomes, the ability to engage, as well as negotiate priorities and identify/allocate resources to the stream activities.Responsible for defining and owning the scope of the stream, mobilising and managing the team, identifying and managing risks, issues and dependencies, actively representing the stream and ensuring delivery against the plan whilst maintaining quality across People Services, Finance Services, Procurement Services & IT Services.Deliverables:- Lead and managed the customer service access UX discovery & diagnostic- Lead and overseen the implementation of Telstra Genesys (cloud 2) and associated telephony & chat operating models (Australia & Vietnam)- Lead and managed the delivery of enterprise wide Service Now user interface changes coupled with the development and implementation of various (42) service request forms (Australia & Vietnam)- Lead and managed the delivery of core intranet information architecture & service content refresh works of all customer service collateral - Lead technical delivery teams across various platforms to ensure a customer lead service design experience​- Lead the way and advise on service enquiry management strategies, tools and models​- Drive a consistent UX & CX and provide a mechanism and forums to ensure the removal of siloed service design thinking​

Melbourne, Victoria, Au

Victoria, Au

Sydney, Nsw, Au

My role held a key focus on delivering a competitive advantage to clients through improved processes and systems. Holding a strong knowledge and experience base across varying environments my day-to-day involves identifying and implementing business and change initiatives using proven transformation methodologies & techniques. Through a collaborative approach I work with clients to assist in their business needs by implementing business change solutions to achieve improvements in performance and operational effectiveness.During this period I worked with such clients as:- WesTrac (Caterpillar)- WA Police- BHP Billiton (Iron Ore)- St. John of God Health Care- Perth New Children's Hospital- Royal Australian Navy- Fremantle Medicare Local- BHP Billiton (Nickel West)- Woodside- WA Department of Lands- INPEX- P&N Bank

Au

Business Improvement Consultant responsible for supporting the implementation of the Strategic Reform Program, with savings targets of $20 billion across the Australian Defence Force. My day-to-day in this role involved providing consultation in strategy development, training, coaching and mentoring of future Lean practitioners. As a Business Improvement Specialist I conducted the facilitation and management of improvement projects with a strong focus to imbed a continuous improvement culture to enable increased capability and sustainability through all areas of business.

Au

- Responsible for carrying out QA inspections.- Responsible for the coordination of CBM & CM scheduled maintenance activities.- Ensure maintenance performed meets required standards.- Operator Maintainer GTCP-95-3/2 and T56-A-14/15 Gas Turbines.- DATA Acquisition calibration.- Vibration Analysis- Aircraft Safety Incident reporting.- Oversee safety critical maintenance activities.- Organise / manage maintenance teams.- Responsible for all associated maintenance tasks carried out on engine test facility.

Masters Of Business, Business

Business

Workplace Assessor

Certificate Iii In Business (Frontline Management)

Advanced Diploma Of Business (Human Resources), Human Resources

Defence Equity Advisor

Occupational Health And Safety Coordinator

Certificate Iv Aeroskills (Aircraft Maintenance Engineering - Mechanical)