Mitch Pender Email & Phone Number

Charlotte, North Carolina, United States

Charlotte, North Carolina, United States

Charlotte, North Carolina, United States

Successfully passed NMLS SAFE Exam. NMLS ID 2265402.

Charlotte, North Carolina, United States

Charlotte, North Carolina, United States

Led a dedicated team of customer service representatives responding to customer inquiries from within the United States and Canada via live web chat and email. Conducted daily team briefings to establish goals and expectations, and advised team members throughout shift to provide guidance and support. Provided regular reports and updates to senior-level management and operations teams regarding trending technical issues, end-user experiences, and team performance. Executed job functions in-office and remotely.

Charlotte, North Carolina Area

Drove productivity through building strong working relationships with 20+ team members and consistent application of impactful developmental coaching methods. Acted as a primary liaison to system engineers to quickly troubleshoot and resolve inefficiencies. Effectively coordinated staffing requirements for optimal coverage.

Charlotte, North Carolina Area

Conducted up to twelve simultaneous online conversations from prospective clients. Selected to test proprietary chat platform incorporating automation and machine learning.

Charlotte, North Carolina Area

Supervised and coached customer qualification agents, providing meaningful feedback and analysis of areas of improvement. Produced detailed performance assessments and made recommendations to business leaders, operations analysts, and sales directors.

Charlotte, North Carolina Area

Qualification of prospective customers for various insurance products with a variety of "brand-name" insurance carriers.

Charlotte, North Carolina Area

Responsible for the performance of a team of 10-15 customer qualification agents and worked closely to develop each with focused coaching sessions and training. Was instrumental in the day-to-day operations in the department of which my team was a part.

Top performer on a team of 30+ agents for two out of first three months. Promoted to team lead to support senior leadership in day-to-day operations.

Worked in multiple sales roles, accumulating extensive product knowledge of multiple internet service providers including Verizon, AT&T, Century Link, HughesNet and others in a high-volume inbound call center environment. Implemented proven sales techniques while demonstrating continual improvement and adaptability.

Charlotte, North Carolina Area

Spearheaded sales operations at trade shows, expos, and conventions throughout the southeastern United States. Implemented competitive pricing models to maximize customer appeal. Designed marketing materials, managed product inventory, and developed e-mail campaigns to drive internet sales. Interfaced with business owners and distributors to foster productive relationships.

Chicago, Il

Extensive customer service, cash handling and POS experience. Received daily deliveries from product vendors and verified shipments with electronic inventory management system. Processed photo orders using specialized equipment while adhering to high standards of customer satisfaction and quality.

Chicago, Il

Assisted chief engineer Steve Albini and staff in staging of recording sessions, equipment calibration and maintenance, upkeep of facilities, responding to inquiries from clients and other duties as needed. Maintained an organized, comfortable, and productive working environment for studio clientele.