Mitchell Saltys Email & Phone Number

Calgary, Ab, Ca

Calgary, Ab, Ca

Calgary, Alberta, Canada

Calgary, Alberta, Canada

Reporting to the General Manager. Responsible for ensuring that everything in the building was functional and running alongside other co-managers. Focused on guest experience and ensuring that measurable metrics were met. • Engaging employees to meet metrics measured by Cineplex (Loyalty, OPS, NPS, and OSAT) • Recruited, trained, coached, mentored, and evaluated personnel to maximize their potentials. • Utilized problem solving skills to address challenges that arose during daily operations. • Managed event planning and execution using strong attention to detail and communication. • Maintained accurate records of all incoming shipments including quantity received, date received and COGS. • Initiated employee incentive programs to allow for greater job satisfaction.

Calgary, Alberta, Canada

Aided management with ensuring the games floor was running efficiently. Gave guests top quality service to make sure that their time was enjoyable. Rallied the rec room players to get excited for the day ahead. Responsible for the team members break times as well as aiding the team members in completing the daily tasks set out. Handled guest complaints diligently and within the capabilities I was given as a Supervisor before escalating to a manager.

Calgary, Alberta, Canada

Provided additional experiences for customers that came to play games and dine. Made challenges for customers in order to give them an enhanced experience on the games floor. Created a social work group chat in order to bring the different departments together while doing activities outside of work. Sanitized all games with thorough cleaning weekly, as well as thorough wiped downs daily after customer use.

Calgary, Alberta, Canada

Expanded Skill set in order to properly raise funds for a non profit organization (PALS Access). Skills Utilized:LeadershipTime ManagementCommunicationMoney HandlingDonationsStakeholder ManagementSecuring VenuesGaining sponsorship opportunitiesRaised $700 for PALS at the conclusion of the project.

Calgary, Alberta, Canada

Reported to the Owners and managers. Close monitoring of Customer gameplay while giving accurate clues allowing the best experience. · Encouraged teamwork among participants resulting in higher success rates during gameplay.· Performed character roles that involved interacting with guests in an entertaining manner. · Ensured all props were in place before each game began and reset after the session ended. · Contributed to the team that won the “Top Choice Award 2021” for top Escape room in Calgary, AB.

Calgary, Alberta, Canada

Skills Utilized:Event OrganizationCustomer ServiceProblem SolvingMixing DrinksMemorizationLarge Capacity CrowdsHigh PressureCountingParticipated in multiple large crowd banquits as the bartender, kept brisk pace in making drinks, while showing extrovertism and high energy conversations with waiting customers.

Kananaskis, Alberta, Canada

Skills Utilized:LeadershipKnowledge of the AreaTourism PlanningEvent Planning Party PlanningTourist organizationCleanliness Communication Business to Business CoordinationsParty OrganizationAided in setting up bachelor and bachelorette parties in the "Skyview" Room, included bartending for the events as well as being a chaperone. Was first person people would come to if there were issues arising within the hotel.

Diploma Of Management, Business Administration And Management, General, 3.8Gpa

Activities and Societies: SAIT LEADS SAITSA Lead Volunteer Core courses: Business Mathematics Business Production Tools & Tech.

Radio And Television Broadcasting Technology/Technician, 3.2 Gpa

Activities and Societies: SAIT Trojans Sports Broadcast team A course focusing on Radio and Television production, where students learnt.