I provided reliable tech solutions and procedural assistance via our various communication platforms (such as ZenDesk, Intercom Chat, and Twillio Calls) to our Inbound Sales Teams and Build Partners during the sales process and lifespan of a solar project.I assisted Palmetto Solar System owners throughout the entirety of their journey making the switch to solar via our communication platforms. From before the sale to after permission to operate is granted, I was with the customer every… Show more I provided reliable tech solutions and procedural assistance via our various communication platforms (such as ZenDesk, Intercom Chat, and Twillio Calls) to our Inbound Sales Teams and Build Partners during the sales process and lifespan of a solar project.I assisted Palmetto Solar System owners throughout the entirety of their journey making the switch to solar via our communication platforms. From before the sale to after permission to operate is granted, I was with the customer every step of the way answering their questions and providing solutions to any query or obstacle that might come their way.I also assisted Palmetto, on an interdepartmental level, to complete feedback and communication loops for solar projects via performing pipeline reviews with customers and other departments within the company, allowing for seamless progression of projects. Show less

As a Customer Experience and Success Specialist at Palmetto I provided an end to end service when a customer made the switch to solar energy.From the first discussions with our sales team, to conversations later on with our aftermarket team about panel maintenance, I was the liaison and ultimate curator to a customer's experience with Palmetto.I would also assist our Third Party Teams and other Internal Departments as we led customers in their transition to a solar-based… Show more As a Customer Experience and Success Specialist at Palmetto I provided an end to end service when a customer made the switch to solar energy.From the first discussions with our sales team, to conversations later on with our aftermarket team about panel maintenance, I was the liaison and ultimate curator to a customer's experience with Palmetto.I would also assist our Third Party Teams and other Internal Departments as we led customers in their transition to a solar-based lifestyle. Show less

- Acted as the liaison between the guest and the hotel/property owner, addressing their questions and concerns relating to reservations, policies, payments, cancellations, and modifications.- Mediated and facilitated conversations and deescalated conflicts surrounding guest misconduct complaints filed by property/hotel owners as well as general complaints filed by guests and finding solutions to said complaints filed by both parties. -Mentored and assisted in the training of… Show more - Acted as the liaison between the guest and the hotel/property owner, addressing their questions and concerns relating to reservations, policies, payments, cancellations, and modifications.- Mediated and facilitated conversations and deescalated conflicts surrounding guest misconduct complaints filed by property/hotel owners as well as general complaints filed by guests and finding solutions to said complaints filed by both parties. -Mentored and assisted in the training of newer and current employees brought in to the Customer Service Department-Utilized clear communication skills and creative problem solving skills to provide an unrivaled user experience for guests and owners alike. Show less

- Director : Oversaw the maintenance of fellow castmembers within particular areas (Box Office, Concession Stand, Usher) and helped to run said areas all while providing celebrated service to castmembers and patrons alike.- Guest Relations : Assisted in the solving and deescalation of any and all guest related issues at the theater. Also provided help in the areas of theater maintenance/appearance, box office, and concessions.

- Assisted UPS drivers on their holiday routes delivering packages to both residential areas and places of business.

- Evening Production Assistant : Set up and tore down the studio as well as operated cameras and the teleprompter during the broadcasts of the nightly news at ten, The News Edge, and the sports talk show, Got Game.

- Maintained the front desk and lobby, distributed incoming mail, worked on various mailing campaigns, logged donations, worked with the General Management, Radio, and Television Departments on a daily basis with a wide assortment of tasks.

- Acted as the Floor Director, camera operator and audio board operator for shows such as "Ask The Specialist", "Quiz Central", and "Capital Report", all of which are original programs created by the station. This also extended to aiding with fundraiser broadcasts for the station.

- Ran and operated the audio board for the News Central 34 broadcasts as well as operated the studio cameras and teleprompter. - Oversaw the audio production of the station's 2016 Presidential Election Broadcast Special

- Mentored an emotionally impaired teenager focusing on instilling good moral values, work ethic, how to be responsible, regulating and expressing good and bad emotions, and worked on sharpening reading skills.

- Worked on various phone campaigns for The Office of Student Success over the summer.

- Assisted in the selection of staff, aided in the creation of the Leadership Safari curriculum for 2016, led staff trainings

At the office I maintained the front desk of the office, screened and transferred calls to office employees, scheduled Success Coach Appointments for students, managed reminder emails for students that had scheduled appointments, assisted in any work that needed to be done around the office.

- Director : Oversaw the maintenance of fellow castmembers within particular areas (Box Office, Concession Stand, Usher) and helped to run said areas all while providing celebrated service to castmembers and patrons alike.- Usher : Assisted in maintaining overall theater cleanliness and providing celebrated service for patrons - Box Office Attendant : Sold tickets, answered phones, and was in charge of assisting patrons who came to the box office that had any questions… Show more - Director : Oversaw the maintenance of fellow castmembers within particular areas (Box Office, Concession Stand, Usher) and helped to run said areas all while providing celebrated service to castmembers and patrons alike.- Usher : Assisted in maintaining overall theater cleanliness and providing celebrated service for patrons - Box Office Attendant : Sold tickets, answered phones, and was in charge of assisting patrons who came to the box office that had any questions, comments, or concerns about their movie-going experience, and provided celebrated service - Concession Stand Attendant : Sold and prepared concessions, maintained the overall cleanliness and appearance of the concession stand, and provided celebrated service to patrons Show less

- Created content for all social media platforms (Facebook, Twitter, Instagram, YouTube, Pinterest)- Created film release schedules and worked on various projects for alternative programming, covered events around the Celebration Cinema circuit- Ran the official Instagram account for Celebration Cinema along with various Facebook pages, worked co-ran the YouTube channel, - Worked on the 2015 Celebrated Service Campaign, worked on various Marketing Department assignments… Show more - Created content for all social media platforms (Facebook, Twitter, Instagram, YouTube, Pinterest)- Created film release schedules and worked on various projects for alternative programming, covered events around the Celebration Cinema circuit- Ran the official Instagram account for Celebration Cinema along with various Facebook pages, worked co-ran the YouTube channel, - Worked on the 2015 Celebrated Service Campaign, worked on various Marketing Department assignments and had the opportunity to create a radio spot for a new business (Elsa’s Frozen Yogurt) found at Celebration! Cinema Carousel. Show less