Mitchell Stearns Email & Phone Number

Conover, North Carolina

• Process incoming requests; enter information and follow-up with dealers.
• View photos of defects and determine disposition. Escalate issues to management as needed.
• Approve discounts, replacements, repair and returns, and credits as appropriate.
• Review and report quality issues as needed
• Maintain data integrity with all systems, procedures, and processes.
• Work with all new accounts, train in all aspects of the Customer Service Rep. process.

Hickory/Lenoir, North Carolina Area

• Process incoming requests; enter information and follow-up with dealers.
• View photos of defects and determine disposition. Escalate issues to management as needed.
• Approve discounts, replacements, repair and returns, and credits as appropriate.
• Review and report quality issues as needed
• Maintain data integrity with all systems, procedures, and processes.
• Work with all new accounts, train in all aspects of the Customer Service Rep. process.

The Gunlocke Company

• Processed return material authorizations, verifying inventory levels and processing replacement orders in coordination with Production department.
• Modified orders to meet customer’s preferences and needs
• Recommended corrective actions, advancing engineering and production improvements. 

The Gunlocke Company

• Engaged with sales representatives, distributors, dealers, designers, vendors, architects and customers.
• Addressed inquiries, provided project and order updates, and managed issues.

The Gunlocke Company

• Provided custom product quotes in accordance with client specifications.
• Demonstrated comprehensive product knowledge, ensuring optimal communication and collaboration with Engineering and Manufacturing departments.

The Gunlocke Company

• Oversaw work cell production, coordinating daily production schedule and training.
• Reviewed staff performance through semi-annual reviews.

The Gunlocke Company

• Directed production team in design and preparation of production cells.
• Employed Kaizen methods, improving safety, enhancing productivity and driving higher 6-S scores.
• Presented results of implemented changes to senior management and staff, linking initiatives to organizational results.

The Gunlocke Company

• Inspected finished company products, assessing compliance with industry, regulatory and quality standards.
• Documented inspection and testing results, developing archival quality assurance recordkeeping system.

The Gunlocke Company

• Ensured operational safety through internal training, education and coaching initiatives.
• Tracked and monitored OSHA recordable incidents, while managing company safety policies and protocols.
• Developed policies and procedures to advance workplace safety, leading facility-wide training programs.
• Devised rewards- and performance-based motivational programs, boosting safety-first work culture.

The Gunlocke Company

• Created technical documents and instructions, including Bill of Materials, product specifications and engineering changes.
• Engaged in external partnerships, managing vendors to drive cost containment, ensure quality and maintain efficiencies.
• Initiated strategic savings process, reducing organization’s foam seating costs by $10K.