Mitchell Surkis Email & Phone Number

Melbourne, Victoria, Australia

● Responsible for scoping and executing the delivery of enhancements for customerswhile working alongside internal teams (Sales, Consultants and Customer Success)to deliver positive outcomes for clients.● Building trust and developing strong relationships among key stakeholders within thebusiness and executives.● Consulting with key stakeholders to develop and implement a prioritisation modelthat takes into account customer needs, business value and technical feasibility toassist with the delivery of feature capabilities.● Proactive customer success to anticipates issues before they are realised orescalated● Responsible for identifying product improvement opportunities by consulting withkey stakeholders, analysing changes in legislation, industry trends and competitoranalysis.● Managing and prioritising the product backlog and working with softwaredevelopment teams, QA and technical enablement to deliver value to our clients.● Managing an ongoing prioritised backlog of user stories.● Actively following up with stakeholders to ensure that timely responses areprovided and roadblocks are not created in the Product design,development and delivery processes.

Melbourne, Victoria, Australia

● Responsible for enhancing the capabilities of Apttus so that Telstra’s Commercial andContract Management team can effectively manage agreements and obligations withTelstra Enterprise customers.● Managing and prioritising the product backlog to maximise business and product value.● Leading and deployment planning the implementation of capabilities that align businessvalue with measurable results.● Proactively working with stakeholders to drive a plan of action and deliver Apttuscapabilities within agreed timeframes

Melbourne, Australia

● Responsible for the enablement of Salesforce Sales Cloud in the Telstra Enterprise Sales,Customer Success and Marketing businesses.● Leading the technical enablement of the Salesforce Sales Cloud platform with closecollaboration with vendors, security, architecture, networks and IT.● Defining and owing the strategic roadmap for delivering salesforce capabilities for ourTelstra Enterprise sales and marketing business● Building strong and long lasting relationships with vendors and stakeholders● Facilitating the design of customer journeys for sales and marketing interactions● Being a trusted advisor to stakeholders and providing guidance on Salesforce platformbest practices when solving business problems● Ensuring timely delivery of capabilities through agile practices, working closely withoffshore based development and testing teams

Melbourne, Australia

● Helping clients to define their product vision, product strategies and product tactics basedon customer mixed method research● Assisting with the creation of an innovation framework that addresses desirability,feasibility and viability to support clients when assessing digital products● Coaching and mentoring team members● Establishing strategies and processes around Product Ownership and Business Analysis● Establishing innovation squads to inspect and adapt to ideas and feed these into client’sBAU delivery teams● Actively participate in business development and pre sales activities, such as workshops,proposals, estimates and sales presentations● Ensuring that a data-driven approach is adopted for the Product Owner offering byconducting customer research and competitor analysis to uncover client needs● Building a roadmap with clients that incorporates internal and external feedback● Bridging the technical and business worlds to translate technical requirements intobusiness consumable language

Melbourne, Australia

Melbourne, Australia

Working on some incredible innovation projects and making our customers feel more secure when banking with ANZ. I was part of the team who successfully implemented voice biometrics on the ANZ mobile app. Customers are using this feature when authorising high value payments.

Melbourne, Australia

Transurban is launching a new mobile application and content management system (AEM). These will integrate to back office systems through Amazon Web-Services. Mitchell was engaged as a Senior Business Analyst to work with vendors and stakeholders to implement these corporate initiatives. His responsibility included, but not limited to the following tasks:• Acting as product owner on behalf of the business to deliver requirements• Documentation of user stories and backlog of user interface and API requirements• User story elaboration with designers, developers and testers• Prioritisation of backlog to ensure dependencies and relationships are identified and aligned• Building a product that enables continuous delivery and continuous development• Contribution to business case development• Contribution to user story estimating and sprint planning• Development of communications and showcase presentation• Definition of functional and non-functional requirement

Melbourne, Australia

Telstra has launched Telstra Air, Australia’s largest Wi-Fi network. Fixed broadband customers can elect to share a portion of their home bandwidth to gain access to thousands of hotspots across Australia and millions of Fon spots overseas. Mitchell was engaged as a Product Owner to work closely with stakeholders to deliver the end to end digital solution. His responsibility included, but not limited to the following tasks:• Acting as a customer advocate to ensure the ideal customer experience is delivered• Preparation of user testing and design thinking workshops to ensure an ideal customer experience• Working with UX to design a digital end to end experience for Telstra Air (Residential and Public Wifi offering) and support the build of this solution• Definition and ownership of the digital features and acceptance criteria for all digital assets including Telstra.com, My Account, 24x7, Identity and the Telstra Air App• Driving discovery workshops to achieve the ideal digital customer experience• Working collaboratively with stakeholders to achieve sign off on customer journeys, wireframes, visual designs and copy within agreed timeframes • Contributing to project management activities including schedule management, risks, issues and managing change requests• Working with technical teams and partners to drive a solution with a positive NPS• Working with go to market teams to ensure Telstra Air is ready for launch • Planning and execution of business verification testing• Working collaboratively with IT to maintain a Requirements Traceability Matrix• Contributions to fit for purpose technical solution designs and training materials

Melbourne Area, Australia

Key responsibilities in this role include but are not limited to:• Leading a team of CRM consultants • Working with enterprises to implement cloud CRM and mobile solutions. • Producing proof of concept wireframes and assisting with pilot support. • Conducting workshops and presentations to discover business issues and requirements. • Producing process, business, functional and design documentation for mobile and CRM business solutions • Stakeholder and delivery management • Leading RFI/RFP responses for mobile and CRM solutions.** Engagement included Telstra Digital, Energy Australia, Yarris and Wesley College

Melbourne Area, Australia

C&I Transformation Program was commissioned to implement a CRM system for the Commercial &Industrial business. Mitchell was engaged as a senior business analyst to work closely with stakeholders to deploy the solution. His responsibility included but were not limited to the following tasks:• Gather and document business requirements through the use of workshops and perform gap analysis on existing manual process• Development of Functional Requirements Specification documents• Development and review of design documents• Development and review of project plans• Development of ‘As Is’ and ‘To Be’ processes• Development of Requirements Traceability Matrix• Working with the QA team to execute test cases and perform validation testing. • Analysis and resolution of production issues. • Assist support and testing teams• Contributions to fit for purpose technical solution designs• Development of training materials and user guides

Melbourne, Australia

The Telstra Pit and Duct Remediation project was commissioned to ensure that all the Telstra PITS and DUCTS were ready for the National Broadband Network roll-out. Mitchell was engaged as a senior business analyst to assist with the deployment of a mobility solution for all the Telstra sub-contractor field crews. His responsibilities included but were not limited to the following tasks:• Gather and document business requirements and functional requirements• Working with mobility vendor to deliver a solution that meets customer requirements• Development and review of design documents• Development and review of project plans• Development of ‘As Is’ and ‘To Be’ business processes• Development of Requirements Traceability Matrix• Working with the QA team to execute test cases and perform validation testing. • Analysis and resolution of production issues. • Assist support and testing teams• Contributions to fit for purpose technical solution designs• Development of training materials and user guides

Melbourne, Australia

Wesley Collage was looking to build a mobile application to wirelessly enable Teachers, Students and Parents. The mobile portal was designed to provide greater communication to stakeholders through the use of mobile technology. Mitchell was engaged as a business analyst to perform the following tasks:• Gather business requirements through the use of workshops and perform gap analysis on existing manual process• Development of detailed business and functional documentation • Build mobile application wireframes to graphically represent requirements • Develop a request for proposal (RFP) document that can be sent to vendors for response. • Identify opportunities where mobile technologies can be used to gain efficiencies throughout the organisation

Melbourne Area, Australia

• Business requirements and gap analysis of field service software solution.• Development of detailed design documentation• Conducting customer workshops to understand customer requirements• Liaise with stakeholders to development strong relationships in order to deliver the required mobility solutions. • Identify opportunities to improve management’s reporting capability• Assisting with the delivery of the project and training of end users• Development of test cases and assisting with system testing, integration testing and user acceptance testing.• Establishing hardware and software infrastructure for the AMI Smart Meter Program • Plan, control and monitor project deployment activities for development, test and production environments.• Documentation of deployment strategies and plans. • Management of deployment interdependencies between various projects. • Managing technical environments and post implementation issues• Assessing time impacts of deployment activities to ensure objectives are being met by the Project Management Team. • Coordinating releases of software into environments to support testing throughout the software development lifecycle

Vancouver, Canada Area

• Designing and managing networks and operating systems• Data management, advanced troubleshooting and security• Anticipating and resolving technical project issues• Presenting technical issues in a clear and concise manner to key stakeholders• Collaborating with team members to address internal and external customer needs• Developing and maintaining documentation on technical processes • Coordinating software implementation and project management

Melbourne, Australia

• Working with the sales team to generate business from new and existing accounts• Generating written software customisation proposals and presenting them to key stakeholders• Identifying opportunities to promote software customisation to meet customers and partners requirements• Consulting with key stakeholders, potential customers and resellers to ascertain specific business requirements • Conducting technical presentations and proof of concepts• Responding to RFI’s and RFP’s • Preparing scope documents based on customer requirements • Manager and team leader of the Technical Support Team• Managing customer complaints• Ensuring that all Service Level Agreements were adhered to within the specified timeframe• Reporting and presenting to management daily and to the Board of Directors bi-annually • Designing presentations targeted at prospective customers• Providing training for key stakeholders • Coordinating software implementation and project management • Recruiting technical support staff • Responding, logging, monitoring and resolving support requests • Monitoring network uptime across 70 plus customer sites • Analysing product requirements and liaising with developers to define test requirements • Providing input into new product features and improving processes and documentation • Developing and implementing various testing frameworks • Co-ordinating and managing software releases at various stages