Tanisha Mitchell Email & Phone Number

Atlanta, Georgia, Us

Atlanta, Georgia, Us

- Led the full lifecycle of Finance Assist, a cloud-based SaaS product, achieving 30% year-over-year growth through customer-focused enhancements.- Conducted qualitative and quantitative analysis to identify and address core customer needs, driving strategic decisions and contributing to a 15% improvement in customer satisfaction scores.- Collaborated with cross-functional teams, including engineering, sales, marketing, and customer support, to gather insights, define requirements, and develop client-focused solutions.- Translated business and technical requirements into initiatives, epics, and user stories in Jira.- Defined MVPs and prioritized features on the roadmap and team backlogs using frameworks such as MoSCoW and Value vs. Effort, resulting in a 20% reduction in feature delivery time.- Negotiated project timelines with stakeholders to ensure alignment with business goals.- Developed initial wireframes and collaborated with UX/UI teams to refine the user experience.- Planned and led product releases, managed stakeholder release expectations, aligned delivery timelines across teams, and ensured product quality through UAT.

Alpharetta, Ga, Us

- Led the product lifecycle for the MeS Hosted Payments solution, representing $6 billion in transactions from ideation to launch, delivering a merchant portal, customer portal, and payment page with shopping cart, invoicing, digital wallet integrations, and enhanced security based on user and market research.- Streamlined the Discover merchant onboarding process, reducing execution errors by over 50% and saving $1 million in data integrity fines.- Led development teams through mandatory Visa, MasterCard, Discover, and American Express authorization and settlement mandates and certifications, maintaining MeS payment gateway integrity and achieving 100% completion for multiple card brand releases against $17 billion in annual transactions across 150 currencies.- Partnered with cross-functional business and engineering teams to assess business impacts and gather requirements.- Created, prioritized, and refined product initiatives, epics, and user stories for the team backlog, ensuring alignment with strategic objectives and customer requirements, enhancing sprint planning and increasing development efficiency.- Collaborated within a SAFe Agile environment with developers, designers, testers, and stakeholders to ensure product implementations met acceptance criteria and were released on schedule.- Worked with engineering and sales engineering teams to prepare merchants, partners, and third-party service providers for platform enhancements, providing necessary integration artifacts.

Atlanta, Georgia, Us

- Achieved a 70% reduction in pricing execution errors within the first month of implementing a new promotion tool and pricing engine.- Improved pricing efficiency by 98.36% by automating manual processes across key functional areas, including Store Communications, Merchandising, Marketing, and Retail IT.- Merged 5 pricing systems into a single solution through gap analyses and collaboration with external vendors.- Led high-visibility projects, ensuring U.S. pricing system efficiency through effective stakeholder communication and weekly cross-functional team discussions.- Utilized SQL and advanced Excel to create dashboards for planning, validating, and redefining KPIs.- Directed the UAT process for pricing and coupon campaigns, managing everything from POS setups and proof of concept to product demos and feedback sessions.- Redesigned UI based on end-user feedback and market demands to enhance user experience.- Developed product documentation, including process flows, user flows, wireframes, and user guides to support operations.- Trained internal users and support teams on pricing aspects.

Columbus, Ga, Us

- Collaborated with business analysts and technical leads to develop software solutions in a waterfall environment.- Designed and delivered technical solutions for North America and Latin America banking clients.- Provided technical research and time allocation to resolve banking client tickets.- Participated in one of the largest data conversions in banking processing history – Bank of America on the TS2 conversion.

Bachelor Of Science (Bs), Information Systems

Master Of Business Administration - Mba