Mitchell Hale Email & Phone Number

NASA Shared Services Center

Dallas/Fort Worth Area

• Provided effective application support to physician and hospital staff in-person and remotely via SCCM
• Fulfilled administrative requests for software installation (including on-call support)
• Completed detail-oriented documentation within ServiceNow adhering to exceptional standards
• Created knowledge-based articles for new processes and resolutions
• Served as liaison, providing collaboration between end users and other IS resource teams
• Gained experience supporting EMR system Epic (printer mapping, AD groups, Epic Video Visits)

Dallas, Texas, United States

• Prepared the hospital’s client computer environment for EMR migration from AllScripts to Epic
• Promoted to a leadership position responsible for managing a small team of deployment technicians
• Demonstrated strong commitment to team environment dynamics with ability to contribute expertise and follow leadership directives
• Organized, planned, and executed deployment of new computers, both hardware and software, in a live hospitalenvironment fulfilling client needs
• Performed analysis/troubleshooting during Epic go-live in partnership with Epic Support Analysts
• As team lead, demonstrated excellent verbal communication between hospital staff and Epic deployment project team

United States

• Provided support both remotely and hands-on for end-user devices, network connections, software, and hardware
• Created documentation for completed tasks and updated building drawings for network ports, WAPs, printers, etc
• Managed and maintained all desktop hardware and software installations, upgrades, & licensing
• Maintained deployed inventory of hardware and software
• Gained experience working in Active Directory and with Microsoft Group Policies
• Assisted in the data migration of an Exchange mail server

Keene State College

• Created project schedules for development of mobile application
• Formed proper requirement specifications
• Researched existing data sets to determine reputable keys fulfilling relational database requirements
• Reported progress weekly to NETbuilder project representative

Guilford, New Hampshire

• Technical troubleshooting within an expertise environment
• Worked with IGel thin client technology, maintaining new/existing virtual desktop clients
• Collaborated between bank administrative staff and IS team to fulfill staff needs

Manchester, New Hampshire

• Worked in city parks in Manchester, NH systematically collecting data on physical activity
• Followed the System for Observing Play and Recreation in Communities (SOPARC) method to input data into online forms.
• Identifying best practices and specific park policies that promote physical activity.

New Hampshire

• Responsible for running Cat-5, Cat-6, and fiber-optic cable in new or existing buildings
• Termination, testing, and troubleshooting of network/phone cables
• Experience with Fluke CableAnalyzer
• Organized server racks as well as patched new connections

Nashua, NH

• Loading software and testing hand-held Data Collectors
• Sanding and assembling hands-on science equipment
• Responsible for performing production work.

Amherst, NH

• Managed loading and unloading of furniture and other items from the previous location to its new designated location
• Fast paced work with continuous heavy controlled lifting
• Complying to customers needs and requests.

Bachelor'S Degree, Computer And Information Sciences, General

Activities and Societies: ● Member of the NCAA Division III Men’s Lacrosse team - 4 years ● Member of Upsilon Pi Epsilon: International.

Education record