Served as a knowledgeable resource for previously enrolled students interested in enrolling in classes again. Provided information about academic programs, enrollment requirements, financial aid options, and campus life. Assisted students with the enrollment process, including explaining requirements, deadlines, and procedures. Conducted interviews with students and their families to discuss their academic and career goals and provided personalized guidance on program selection. Used discretion and professionalism when maintaining accurate records of interactions with students, using Salesforce, including contact information, SSN, criminal background, and previous education. Collaborated with admissions counselors and other university staff to promote a seamless transition for students upon enrollment. Stayed informed about trends in higher education, admissions policies, and industry best practices to effectively represent the university and provided up-to-date information to students. Conducted training sessions for new hires to inform them of role expectations, university policies, and resources.

Assisted recruiting team with job postings and internal candidate audits in Bullhorn (company ATS system).Supported the recruiting team with quarterly event planning, and end of year holiday event.Conducted social media planning, execution and reporting across multiple channels (LinkedIn, Facebook, Twitter, Instagram and YouTube).Developed content and copy for social media, digital marketing campaigns, and ektello’s website.Analyzed weekly and monthly engagement trends across social media platforms and created reports to present to leadership.