Mitchell Wilson Email & Phone Number

Newcastle, New South Wales, Australia

Newcastle, New South Wales, Australia

Newcastle, New South Wales, Australia

- Responsible for a team of 80 located throughout New South Wales- Managing 8 virtual channels requiring customer responses within defined SLA's- Training new team members- Quality Assurance requirements regularly met in highly regulated industry- Accredited workplace assessor for Tier 2 accreditation

- Coaching and developing team members- Support Branch Manger in day to day running of branch- Audit and compliance checking- Face to face customer service in a retail baking setting

- Liaising with Senior Leaders to assist with the on boarding of new team members.- This role is to support both the new team member and their workplace buddy through their probation period.- Liaising with the People and Culture team to ensure smooth training enrolment and that all training needs are met. - Implementation of new induction training program.

Newcastle, New South Wales, Australia

Newcastle, New South Wales, Australia

Newcastle, Australia

- Cash Handling-End of day reconciliation-Answer customer enquiries-Provide general advice around banking products-Money Ordering (Foreign Cash and Drafts)

Responding to customer questions regarding remediation project. Data testing in uat environmentData validation to ensure accuracy of test cases.

Mayfield

Duty Manager (Relief)– Overseeing the running of the supermarket as the duty manager. Responsible for the management of the store in the absence of the store manager. -Point of Contact for department team leaders, contractors completing maintenance work.-Responsible for the workplace safety of team members working on site.Customer Service Team.

Newcastle, Australia

Training Officer – Created and maintained an instructional training program for over 50 cadets with 8 other instructors following my direction. This required working with my instructional team to ensure that all areas of required training were met and that instructors were working at an acceptable level.Finance Officer – Responsible for accounting all.

Bachelor, Communication

Statement Of Attainment, Tier 2 Accreditation, Competent

Hsc