Eligibility Technician I/Ii - Call Center
Yuba County Health And Human Services
Marysville, Ca
• Assisted an average of 200 customers per month over the phone• Processed an average of 15 cases per month including both intake and continuing cases and taking appropriate actions• Answered general and case specific questions regarding CalFresh, CalWORKs, and Medi-Cal• Requested verifications where appropriate to correctly determine eligibility• Analyzed financial, employment, family, and personal information to determine eligibility for multiple programs• Interpreted and explained rules and regulations to customers• Reviewed computer-generated documents for accuracy before having the documents mailed to the customer with timely and adequate notice• Provided information on health care plans and options that best fit the customers situation.• Assisted customers with picking a plan through Covered California to get assistance with paying health care premiums through Advanced Premium Tax Credit where applicable• Recorded all customer interactions including details of information, complaints, comments, and relevant information pertinent to the customer’s case• Printed customer requested documents for pick up or for mailing to customer