Mitchell Fraser Email & Phone Number

Belgrave, Victoria, AU

Belgrave, Victoria, AU

Belgrave, Victoria, AU

• Responsible for up to Level 3-4 support within the organisation and external vendors
• Overseeing and managing the delivery of Level 1-2 support
• Providing High-level support, teaching, guidance and direction to members of the PBR IT Team
• Assisting in long term planning and strategic direction of the department
• Directly leading, managing and coordinating significant IT projects within the Railway, including; o Frontend Booking Engine Upgrade o Backend Ticketing System overhaul o Networking Infrastructure upgrades (Aruba.
• Work directly with suppliers and vendors procuring hardware and software

Belgrave, Victoria, AU

• Responsible for Coordinating IT Support around the Railway
• Managing multiple edge sites along 25km of Rail Corridor, with significant IT infrastructure requirements
• Coordinated Infrastructure within a Clustered Hypervisor environment utilising significant enterprise grade networking equipment.
• Assisted with implementing major IT projects including Remote Desktop Administration, Helpdesk creation, Application Control and Multi-Factor Authentication
• Working within Victorian State Government Entity & Australian Government guidelines to enhance Infrastructure security and data protection.

Tynong North, Victoria, AU

• Provided more complex support and training for Gumbuya World’s IT Systems
• Responsible for day-to-day IT Technical operations within the park
• Managed and oversaw a variety of IT related projects such as; o Business Wide MFA for Office365 and VPN (FortiNet) o SharePoint based Intranet o IT Asset Management o Server Hardware Provisioning o Network Segmentation
• Dual-Role as Rides Park Team Leader, directly managing a team up to 15 staff
• Responsible for day-to-day operations within the Rides Park when rostered
• Managed and coordinated with wider Management and technical staff the resolution of Operational issues on Attractions, including evacuations

Tynong North, Victoria, AU

• Transitioned to FTE assisting as Desktop Support within the Park
• Completed Level 1 Support tasks with on-site Active Directory, Networking Infrastructure, Access Control, Signage and Point of Sale
• Was the main on-call escalation point for all IT related issues within the park.
• Multi-skilled across many areas like Ride Operations, IT, Lifeguarding and Customer Service

Tynong North, Victoria, AU

• Learnt and operated complex heavy amusement machinery
• Ensuring an extremely high level of safety around both amusement attractions and pools
• Maintaining professional customer service for upwards of 6,000 guests per day
• One of eight people in the park able to operate all amusement attractions

Broomfield, CO, US

Working as apart of the larger Vail Resorts Australia IT Team, I regularly am the solo person on mountain that responds to Helpdesk Tickets and IT related emergencies around the Victorian Resorts.I work with a complex infrastructure mix running a Ski Resort specific POS software. I am wholly responsible for responding and coordinating day to day issues.