Mitch Galutera Email & Phone Number

Louisville, KY, US

Melbourne, Victoria, AU

In my role as Global Director of Client Success at Origo BPO, I work closely with the C-Suite of Private Equity-backed companies to enhance client relationships, maximize our value offering, and drive growth. By leading a team focused on expanding existing client accounts and establishing new partnerships, I own Origo's revenue generation and growth.

Melbourne, Victoria, AU

Taguig, Metro Manila, PH

Provides strategic consulting and expertise to shared services companies. As Managing Partner and Principal consultant, Mitch can deep-dive into your business objectives and provide plans to get you off the ground or streamline and improve your operations. Also assists with the fundamentals of establishing a shard services center from seeking a location.

Cedar Rapids, IA, US

Sits as a member of the company's advisory council with an emphasis and focus on customer engagement technologies, artificial intelligence, and cXGP offshore centers.

Newark, California, US

Responsible for service delivery, operational excellence, client relationships, P&L for one of the company's largest and most strategic account's lines of business. This included oversight of 900 FTE across multiple geographies such as the Philippines, Africa, and Latin America. As the global service delivery lead, I was accountable for client metrics.

Colorado Springs, CO, US

Honing my writing skills so I can live my dream to be a professional writer.

Responsible for the company's operations in Canada. Co-founded the company startup in Canada. Collaborates with the CEO and the product team to draw the product roadmap for the company. Has ownership on the company's strategy and P&L. Works with the CEO on fundraising and investor relations.

New York, US

Responsible for general management and oversight of the company as COO. Provides leadership to the global operations team. Responsible for the delivery to clients of the company's core product line including educational websites, digital marketing products, lead generation campaigns, and virtual assistant services. Direct leadership over the global.

Hosts the Bear Food + Jet Fuel Livestream. The show is a lifestyle show focused on food reviews, customer experience with various restaurants and hotels, growing the local food businesses, and discovering Foodpreneurs - startup entrepreneurs running food businesses. The show is light and engaging.

San Rafael, CA, US

Advisory Board Member - HyperVergeAdvisory Board Member - Amplified AnalyticsAdvisory Board Member - GyftHint

Las Vegas, Nevada, US

Moved up from a strategic and business excellence role to expanded responsibilities overseeing key business functions such as operations, human resources, information technology, infrastructure, and customer service. Oversees the company's foundation towards growth and success in support of sales and production capabilities from a C-level standpoint.

Las Vegas, Nevada, US

Is the company's growth architect provides strategic direction to the executive committee. By engineering the company's sales strategy, production processes, and planning of support resources, the company is on the trajectory to be a major game development player by 2019, less than 2 years into its inception. Oversees the analysis of production processes.

Mandaluyong City, Metro Manila, PH

Brings operational leadership and business excellence standards to the creation, development, and deployment of the Kumu application. Provides coaching and mentorship to the Kumu Executive Team by providing corporate insights that will contribute to more efficient processes and a closer understanding of the user experience.

Chicago, IL, US

As Senior Director, Mitch was a high-level leader in the HGS Philippines organization that was a critical decision-maker, a pivotal operational leader, and a strong member of the senior leadership team.Primary responsibilities included establishing and building the relationship and trust with the client, a premium consumer electronics brand, by delivering.

Mitch is the driving force behind Spencer Solutions' establishment, foundation, growth and operations. As CEO, he takes charge of the strategic vision of the company and plays a very active role in ensuring a superior customer experience through operational excellence and account management. Mitch also takes a very hands on approach at ensuring employees.

L-2163 Luxembourg, LU

Oversaw BPO Operations for Altisource's contact center clients.

Hoboken, New Jersey, US

As Managing Director, Mitch is responsible for leading the entire Philippines entity of inContact. This includes service delivery and customer relationship management of customers in the Philippines and in the United States, implementation of startups and projects, operating the Network Operations Command Center and coordinating all post-sales operations.

Miami, FL, US

As Site Director for the Pioneer facility, Mitch is responsible for a stand alone call center with 1600 FTE and 7 different clients. The job oversees the entire Operations tasked with meeting all key client deliverables and service level commitments to our customers, ensuring associates are being developed right and fully supported to satisfaction, and.

Miami, FL, US

As DAO I am responsible for heading operations of a single financial client across different sites in the Philippines. The role is responsible for making sure Key Performance Indicators were met consistently across multiple sites, client interactions and communication was kept at a premium and financial targets were met on that account. I am also.

Miami, FL, US

Handled the daily tactics and coordinated with clients and senior directors for strategy for call center operations initially for an Internet Service Provider's technical support and retention queues. After much success on that program, Mitch was awarded 2 more customers to handle, one was among the largest telecom providers in the United States and.

Miami, FL, US

Implemented and started a financial services campaign that worked in partnership with one of the world's largest computer manufacturers. As the Sr. OM on this campaign, Mitch was responsible for service delivery and client interaction on a daily basis. He worked in partnership with a colleague located in Lake City, FL to deliver the same level of quality.

Miami, FL, US

Was responsible for a team composed of 8-12 supervisors (coaches) handling a technical support account for one of the world's largest computer manufacturers. The team was one of 6 in the campaign and metrics were customer satisfaction and first call resolution. The total team size was at 180-200 FTE.

Responsible for front-line troubleshooting and communicating with customers who purchased a computer from one of the world's largest computer manufacturers. Mitch would get promoted to Team OIC (Supervisor in Training) after only 10 months on the front-line and was responsible for a small team of 12 FTE which was overseen by a buddy Team Leader. Mitch's.

School Of Economics

High Scool