Mitchell Guimond, Shrm-Cp Email & Phone Number

Remote

Seatac, Washington, United States

HR Manager for the Western Washington area, providing day to day oversight to the recruiting and HR support teams. I also handled Employee Relations, Leave of Absences, ADA Accommodations, and union grievances. • Managed the investigatory process from start to finish for internal and external complaints, including union grievances, harassment and discrimination complaints. Conducted investigatory interviews, gathered supporting documentation, and drafted termination summaries used to support involuntary terminations for incidents involving terminable offenses, and conducted dismissal meetings. • Collaborated with Regional and Area Management to implement process changes within the HR team. Alongside a fellow HR manager, developed and implemented disciplinary guidelines to allow Operations to take ownership of the corrective action process, while providing oversight to the due process was followed, reducing the number of union grievances by 15%.• Developed an improvised ticketing system for tracking displaced officers, in collaboration with the placement specialist that reduced placement times by 25%. This also lead to a reduction in the number of active-idle employees, and helped reduce the number of open posts.

Bellevue, Wa

- Conduct confidential investigations into incidents and allegations involving our officers.- Consulting with Operations on disciplinary matters to ensure compliance with applicable laws and policies within both union and non-union environments. - Process, track, and administer Leaves of Absence and accommodations in accordance with applicable laws. Developed a tracker to monitor expiration dates, and follow up with our officers to reactivate them upon their return. Coordinated with both Recruiting and Operations to accommodate restrictions and facilitate the placement of officers on sites that meet their needs.- Assisted in a training role, and in the process helped refine our procedures for tracking on WA post assignment training requirements, as well as working to develop and train other trainers during as they integrated into our team.

-Process intake of New Hires.-Handle enrollment and changes in benefit coverage of the 600+ Union employees. -Process and submit all Worker's Compensation claims, as well as maintain the log of OSHA recordable injuries. Assist with the accommodation of restricted or modified duty, as well as assisting with the tracking of time loss. -Process all site transfers and ensure training and background compliance is completed. -Compile and submit Unemployment Claims, including conducting investigations into the surrounding circumstances of the discharge. As needed, I assist our representative during hearings. -Conduct various weekly and monthly audits of our branches to maintain compliance and ensure records are accurate. -Developed various processes pertaining to intake processing, including the development of trackers to document the placement and attendance of new hires during orientation.

Redmond, Wa

-Ensuring client satisfaction while maintaining a safe and secure environment.-Identification and investigation of potential avenues of security breaches.-Responding to both emergency and non-emergency calls quickly, while maintaining and following set policies and post orders.-Writing daily activity reports, in addition to after action reports following incidents. -Updating databases as new incidents occur. -Adapting to developing situations, while maintaining a professional demeanor.

Seattle, Wa

I was a temp employee contracted to Onlineshoes.com through AppleOne. -Provide excellent customer support via telephone and email to insure repeat business.-Quick identification of a customer’s problem, and how best to rectify the issue while simultaneously deescalating potentially aggravated situations.-Provide basic technical support to aid our customers in navigating our website and educate the customer in how our services work.-Accurately enter and verify customer data into our order system, as well as updating applicable spreadsheets.-Created a training manual outlining the processes for the overnight team.

Seattle, Wa

-Procurement and delivery of materials, tools, and units to job site to insure productivity.-Demolition and removal of existing ducting systems and units.-Installation and replacement units and ductwork, including, condensing units, heat pumps, and condensate pumps.-Assist in conversions of units from factory configuration to match the client's desired specification.-Maintain an accurate record of receipts and purchase orders to better assist the accounting department with billing.

Chelan, Wa

-Reported directly to the owner of the corporate store in a franchised restaurant chain that consistently led the chain in sales, profit and productivity.-Customer satisfaction was a primary focus, and was emphasized while training and managing the best team to ensure repeat business.-Honed my ability to recognize and adapt to bottlenecks within the production chain as they developed in order to optimize customer experience.-Participated in and encouraged increased growth during my tenure, setting several sales records, while managing up to eight people during a shift.-Trained new employees, managers from other stores, and prospective owners in the day-to-day skills necessary to be an effective employee.-At closing, balanced the till. In the event the till was not accurate, exercised problem solving abilities to find and remedy the discrepancies. -On occasion was tasked with pre-screening applications and resumes, and was involved in the hiring of one manager, and the promotion of two other employees into management positions.

Manson, Wa

-Provided instruction in safe practices and and mountain awareness to students of all ages in both one-on-one and group settings. No students were injured during my lessons.-Ensured students had knowledge of how to safely, enter, operate, and exit rope tows and poma lifts by the end of the lesson.-Customer satisfaction was key, and was a primary focus second only to safety.