Mitchell Harris Email & Phone Number

Pontiac

Pontiac, MI

Greater Detroit Area

Detroit, MI

- Responsible for all IT services, suppliers and standards. - Provide pre and post sales design and support for professional audio/video solutions. - Harman Pro: (AKG, BSS, Crown, DBX, JBL, Lexicon, Soundcraft) - www.harmanpro.com - Da-Cappo (Micro Microphones) - www.da-cappo.com - EZ-Dupe (CD & DVD duplication systems ) - www.ezdupe.com - Hosa (Cables).

- Provide on-site technical support to national clients - Support server and workstation hardware, software and peripherals

• Managed and compressed schedule by 25%
• Managed engineering resources and resolved issues.
• Managed hardware procurement.

• Developed process for communications to 100,000+ users globally.
• Developed scope, requirements, process design and instructions.
• Included translation into eight other languages.
• 100% digital - no hard copy neccessary.
• Enhanced process for e-mail distribution to all users.

• Deployed to 20,000 users in six months.
• Deployed to 40,000 globally.
• Included VPN, Personal Firewall and two-factor PKI.
• Defined requirements and created a traceability matrix.
• Led the engineering and global deployment teams.
• Allocated resources for all projects in the program.

GM global employee VPN service.GM global WINS architecture.GM engineering workstation build process.

• Performed problem resolution and root cause analysis.
• Primary interface to customer, business and technical teams.
• Answered business, processes, contract and SLA questions.
• Supported GM's global IT operations across 400 sites.
• Solved problems affecting client/server and LAN/WAN.
• Delivered best-practice recomendations for new deployments.

• Supported 100 servers at 40 sites plus 10,000 users in Michigan.
• Served as the escalation point for severity 1 problems
• Provided root cause analysis for server, network and client issues.- Contracted to EDS

• Supported 800 users at GM Powertrain Headquarters.
• Supported all servers and executive workstations.
• Resolved hardware, software, network and remote access issues.- Contracted to EDS

• Supervised a medium sized (10-12 member) technical team.
• Responsible for performance appraisals and monthly staff meetings.
• Acted as liaison between corporate headquarters and technical team.
• Approved monthly status and expense reports.

• Developed several multi-user, cross-platform relational database.
• Developed solutions for job costing, estimating and tracking.
• Analyzed existing business processes for weakness
• Identified areas for improvement
• Integrated new systems and processes seamlessly.- Contracted to Bozell Advertising

• Analyzed software, hardware and infrastructure needs.
• Directed internal and vendor resources to deploy systems.
• Supported users throughout Michigan.- Contracted to Michigan National Bank

• Supported end users across the United States remotely.- Contracted to Herman Miller

• Managed servers focusing on system and user security.
• Developed and implemented an enterprise-wide directory structure.
• Supported and trained users across the United States remotely.- Contracted to AON Consulting

• Solved technical issues for businesses and consumers.
• Developed solutions to increase productivity and reduce costs.
• Responsible for all sales, consulting and management.

• Managed servers and workstations for 50 users.
• Led group training for operating system and office applications.

• Annual sales over $1,000,000

• Annual sales over $700,000

• Annual sales over $120,000

Education record

Diploma

Education record