Mitch Huff Email & Phone Number

Louisville, Kentucky, United States

As a Multi-Unit Account Manager, I am responsible for managing and developing Gordon Food Service business relationships with profitable regional multi-unit chain customers.

Louisville, Ky

Here, I conduct thorough and insightful restaurant assessments to pinpoint operational, customer service, and profitability improvement opportunities, laying the groundwork for targeted and impactful solutions. I provide unwavering support and guidance to clients, fostering enduring client relationships and consistently surpassing client expectations, contributing to long-term client satisfaction and loyalty.• Worked with restaurant owners and management to conceptualize and execute customized solutions, achieving a notable average 12% increase in revenue and an impressive 14% reduction in operational costs, driving tangible business growth and efficiency.• Spearheaded menu development initiatives, meticulously optimizing offerings for taste, profitability, and market trends, ultimately yielding a significant 4% increase in average check size and enhancing overall dining experience.• Implemented comprehensive staff training programs, capturing a 3% improvement in customer satisfaction ratings and a commendable 9% reduction in service-related issues, elevating the standard of service and customer experience.• Successfully increased Net Income by 5% in the last 4 months by implementing robust routines, systems, and procedures, driving sustainable financial growth and operational efficiency.• Elevated customer satisfaction, check average, and top-line sales through the enhancement of training programs, delivering a more refined and engaging hospitality experience, resonating with patrons and driving business success.• Slashed COGS by 8% through the strategic renegotiation of food pricing contracts and the implementation of a comprehensive back-office system focusing on inventory management, food purchasing, and theoretical food costs, optimizing operational expenses and profitability.

Louisville, Kentucky, United States

In this role, I conducted thorough research and managed the implementation of the Restaurant 365 back-office system, which enabled data aggregation for reporting and strategic decision-making, ultimately optimizing operational insights and efficiency. Additionally, I provided strategic guidance to 3 Area Managers, with a focus on P&L optimization, budgeting, scheduling, and cross-functional team leadership, leading to enhanced operational excellence and cohesive leadership across multiple areas.• Steered the successful launch of 12 new units across 4 markets in 2022, resulting in a substantial increase in total Average Unit Volume (AUV) to $6.2 million, effectively expanding the brand's footprint and revenue potential.• Negotiated a new pricing agreement, driving a commendable 6% reduction in overall food costs and delivering annualized savings of $350,000, significantly enhancing cost efficiency and profitability.• Strategically led the reduction of COGS by an impressive 10%, driving tangible improvements in cost efficiency and profitability, further strengthening the brand's financial performance and competitive positioning. • Orchestrated the implementation of a robust catering program, resulting in an impressive 8% increase in average sales across all stores, bolstering revenue streams and enriching the overall customer experience.• Developed and standardized safety and sanitation standard operating procedures for all restaurants, ensuring a consistent and high standard of operational safety and cleanliness.

Louisville, Kentucky Area

In this position, I recognized culinary, technology, and operational requirements within leading multi-unit and emerging restaurant concepts, assuming the role of onboarding and supervising the transition to sales representation. This initiative effectively enhanced operational efficiency and contributed to sales success. I showcased a strong proficiency in comprehending manufacturer and broker marketing financial availability, utilizing this expertise to optimize contract profitability and foster sustainable financial growth.• Consistently surpassed the annual $4 million sales goal for the past 2 years, with a projected target of $10 million for the current year, demonstrating a strong track record of driving substantial revenue growth and exceeding sales projections.• Played a key role in quarterly business reviews, actively identifying opportunities to foster growth within business relationships, strategically contributing to the expansion and success of key partnerships.• Utilized keen negotiation tactics to develop and nurture relationships, effectively highlighting company benefits and driving successful business partnerships, leveraging strong negotiation skills to achieve mutually beneficial outcomes.• Developed comprehensive financial profit models to better determine success of business relationships based on concept variables, providing strategic insights and enabling informed decision-making to drive long-term business relationships.

Louisville, Kentucky

Here, I mentored and cultivated a team of up to 11 territory managers, fostering a culture of excellence and professional growth within the team. I also played a pivotal role in bringing the brand to market by guiding and coaching territory managers to develop strong business relationships with customers, positioning the team as trusted advisors and driving long-term customer loyalty.• Exceeded district goals through the development and implementation of strategic plans focused on optimizing sales and profitability, contributing to tangible business growth and success.• Achieved a remarkable 25% increase in district sales volume within one year by implementing revamped sales strategies, driving substantial revenue growth and market expansion.• Spearheaded the district to achieve the lowest churn rate across the Cincinnati Division, demonstrating a strong commitment to customer retention and satisfaction, contributing to the overall success and stability of the district.• Recognized as District Sales Manager of the Month from 2014 to 2017, as well as District Sales Manager of the Quarter in 2014, 2015, and 2017, showcasing consistent excellence and leadership within the role.• Successfully achieved the Annual Operating Plan (AOP) in 2012, 2014, and 2015, consistently meeting and exceeding performance targets, further demonstrating a strong track record of delivering results and meeting strategic objectives.

Cincinnati Area, Ky

In this role, I provided strategic consultation to existing and prospective customers, playing a key role in driving sales while maximizing profitability and operational efficiency, effectively contributing to the overall success and growth of the business.• Demonstrated exceptional business development acumen, achieving the #1 ranking among 12 first-year employees and delivering an outstanding $5.3 million in sales in 2010, showcasing a strong aptitude for driving sales and achieving remarkable results.• Achieved a remarkable increase in sales by 176%, cases per drop by 225%, and sales margin by 20% from 2008 to 2011, driving substantial revenue growth and operational efficiency within the territory.• Consistently demonstrated outstanding performance, earning the title of Territory Manager of the Month for seven sales periods in 2009, showcasing strong leadership and sales excellence within the role.• Successfully achieved the Annual Operating Plan (AOP) in 2009, 2010, 2011, 2012, 2014, and 2015, consistently meeting and exceeding performance targets, further demonstrating a strong track record of delivering results and meeting strategic objectives.• Recognized for outstanding performance in street sales, achieving Sales Growth for Exclusive Brands in August 2010 and September 2010, further showcasing a strong commitment to driving sales and brand success.• Earned the prestigious "Rookie of the Year" award for delivering top sales results in 2009, highlighting exceptional sales acumen and a strong impact on business performance.

Responsible for management of company systems for all units including human resources, payroll, POS software & internal network administration.• Extensive profit/loss experience including development and management of unit accountability. • Coordinated bi-weekly payroll system for over 300 employees.• Administered all company related human resource systems including health/dental insurance maintenance• Assisted with development and implementation of formalized operational systems and procedures including employee handbook, flow charts, forms, check-lists, server/bartender/kitchen associate job descriptions and incentive programs.• Responsible for management of company systems for all units including POS software & internal network administration.

Directed sales and profitability of full service restaurant generating up to $1.2M in annual sales. Responsibilities include:• Managed 50+ staff members and 5 assistant managers including staffing, training, purchasing, cost control, facilities maintenance, advertising, customer relations, marketing and menu development• Quarterly budget preparation and accountability for P & L results• Developed lower level management and responsible for hiring & firing of all staff

Responsible for culinary execution and supervision. Responsibilities include:• Orchestrate recipe/menu development based on guest trends/preferences and seasonal considerations; sources vendors and manage inventory costs.• Oversee food preparation and overall product quality.• Extensive experience in labor cost scheduling and inventory cost analysis and maximization.

Carmel, Indiana, United States

• Responsible for opening new restaurant locaKon including hiring & training and implementaKon of companyculinary program.• Managed 30+ kitchen employees according to standard operaKng procedures• Ordered food & supplies for kitchen including proper inventory receiving and storage processes to comply with foodsafety regulations.

Chicago, Illinois, United States

Ensuring excellent guest service and customer interacKon to promote repeat business acKng as point of contact forVIP clients.• Supervise and coordinate acKviKes of front of house staff including hiring and training, monitoring & maintainingservice quality standards.• Implement safe working practices to ensure safety of guests and staff.

Dallas, Texas, United States

SupporKng planning of menus in coordinaKon with execuKve chef and general manager for all food outlets• Established strong team atmosphere among front and back of the house managers and employees with the totalfocus on member satisfaction.• Performed food & safety quality checks before each restaurant shift.

Dallas, Texas, United States

Prepare, season, and cook food according to recipes for the Prep, Grill, Sauté and Sauce stations.• Inventory and properly store, date and rotate food items.• Consult with supervisory staff to plan prep, taking into consideration factors such as costs and special event needs.

Dallas, Texas, United States

Responsible for recruiting, interviewing, and training employees; assigning, and directing work; appraisingperformance; rewarding and disciplining employees; addressing complaints and resolving problems.• Coached and mentored team members to ensure employees success on the job and guest satisfaction.• Assisted with building store sales, by ensuring complete and timely execution of corporate & local marketingprograms.• Meet and greet guests, investigating and resolving food quality/service issues with guest satisfaction.• Assisted in maintaining efficient operations, appropriate cost controls, and profit management.

Bachelor'S Degree, Marketing, 3.2

Bsba, Marketing