Mitch Jones

Mitch Jones Email and Phone Number

Senior Operations Leader | Shared Services | CX | Supply Chain | Customer Success | Sales Ops | Sourcing @ Worldwide Equipment, Inc.
Mitch Jones's Location
Cartersville, Georgia, United States, United States
About Mitch Jones

Versatile senior leader with almost 20 years of operations experience spanning roles in supply chain, customer experience, finance, and sales.Known for building strong teams, thinking strategically, and utilizing a collaborative approach to drive performance.Demonstrated ability to influence top and bottom-line results while increasing customer satisfaction for multiple Fortune 500 organizations throughout numerous industries including textiles, packaging, consumer goods and services.In leadership roles at the department head level have experience with P&L management through oversight of multi-million dollar operating budgets and revenue generation while also managing hundreds of millions of dollars in procurement spend, and processing billions of dollars in customer payments.In addition to professional leadership roles, been an active leader in various community organizations including:- Coordinating a benefit concert for a local non-profit that raised $75K with 4,400 people in attendance- Acting as the chairperson for a local ministry for 3 years- Serving as a board member for a local non-profit organization- Regularly coaching boys and girls in various youth sports leagues- Completing a 6-month community leadership program to promote the growth, development, and overall well-being of the local community Born and raised in the Northwest GA area and now live in Cartersville, GA with wife Kristen and four sons. Enjoy spending time with family, being outdoors, volunteering in the community, reading, physical fitness, and watching or playing various sports.

Mitch Jones's Current Company Details
Worldwide Equipment, Inc.

Worldwide Equipment, Inc.

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Senior Operations Leader | Shared Services | CX | Supply Chain | Customer Success | Sales Ops | Sourcing
Mitch Jones Work Experience Details
  • Worldwide Equipment, Inc.
    Vp - Division Manager
    Worldwide Equipment, Inc. Aug 2023 - Present
    Knoxville, Tn, Us
  • Rentokil Terminix
    Sr. Director - Customer Care
    Rentokil Terminix May 2022 - May 2023
    Responsibility for an 800+ person team providing 24/7/365 omni-channel support for residential consumers and commercial accounts. Delivering improvements in customer satisfaction, first contact resolution, revenue generation, volume reduction, and teammate engagement.
  • Mohawk Industries
    Sr. Director - Customer Experience
    Mohawk Industries Mar 2018 - Apr 2022
    Calhoun, Georgia, Us
    Provided leadership of order-to-cash functions including Inside Sales, Commercial Customer Care, Financial Services, and After-Sales Service.
  • Mohawk Industries
    Director - Customer Service
    Mohawk Industries Apr 2017 - Mar 2018
    Calhoun, Georgia, Us
    Led Mohawk Group's Customer Care and Sales Support team for commercial, hospitality, and international business segments.
  • Shaw Industries
    Commercial Group Manager (Customer Care)
    Shaw Industries Jul 2015 - Apr 2017
    Dalton, Ga, Us
    Led a multi-site and virtual team of 100+ responsible for providing omni-channel customer care and sales support for Shaw's commercial and international business segments.
  • Shaw Industries
    Global Sourcing Manager
    Shaw Industries Jun 2013 - Jul 2015
    Dalton, Ga, Us
    Provided leadership to a team of supply chain professionals that managed procurement category spend and led cross-functional teams through enterprise-wide strategic sourcing initiatives focused on delivering high value and low cost solutions that required a high degree of collaboration, project management, strategic thinking, and financial acumen.
  • Shaw Industries
    Strategic Sourcing Specialist Iii
    Shaw Industries Apr 2012 - Jun 2013
    Dalton, Ga, Us
    Provided category management and led cross-functional category teams through fleet, logistics, and MRO strategic sourcing projects.
  • Rock-Tenn Company
    Category Manager
    Rock-Tenn Company Sep 2011 - Apr 2012
    Norcross, Ga, Us
    Supported 100+ corrugated, paper mill, recycling, and consumer products facilities through procurement spend management for various MRO categories. Delivered significant procurement savings as part of a synergy initiative during major acquisition.
  • Shaw Industries
    Strategic Sourcing Specialist Iii
    Shaw Industries Jan 2010 - Sep 2011
    Dalton, Ga, Us
    Provided category management and led cross-functional category teams through fleet, logistics, and MRO strategic sourcing projects.
  • Shaw Industries
    Procurement Specialist Ii
    Shaw Industries May 2009 - Jan 2010
    Dalton, Ga, Us
    Led various cross-functional category teams through fleet and logistics strategic sourcing projects.
  • Shaw Industries
    Procurement Specialist I
    Shaw Industries Jan 2007 - May 2009
    Dalton, Ga, Us
    Upon completion of Shaw's Operations Management Training program joined the Global Sourcing team as a Procurement Specialist leading numerous cross-functional category teams through strategic sourcing projects.

Mitch Jones Education Details

  • Parker College Of Business-Georgia Southern University
    Parker College Of Business-Georgia Southern University
    Finance

Frequently Asked Questions about Mitch Jones

What company does Mitch Jones work for?

Mitch Jones works for Worldwide Equipment, Inc.

What is Mitch Jones's role at the current company?

Mitch Jones's current role is Senior Operations Leader | Shared Services | CX | Supply Chain | Customer Success | Sales Ops | Sourcing.

What schools did Mitch Jones attend?

Mitch Jones attended Parker College Of Business-Georgia Southern University.

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