Desktop Development: 20 years of managing PCs, and building SOEs to make them managable (Win 3.0 -> XP).Problem Solving/Solution Design: 15 years of root cause analysis, and developing watertight solutions to make persistent problems go away (and customers really happy)Process Improvement: 10 years of firm belief in the power of ITIL Framework to actually improve business outcomes and customer satisfaction (given sufficient resources and top-to-bottom commitment to good practice)Communication: . Adept at communicating technical concepts to non-technical staff. Proven ability to build productive relationships to ensure efficient resolution of complex problems. Awesome documenter (both technical and customer-focussed)Specialties: SOE, MOE, scripting, process improvement, solution design, advanced troubleshooting.
Listed skills include Active Directory, Windows Server, Sccm, Itil, and 6 others.