Led 30+ member team of QA, QC and Metrology personnel in high volume precision machining and assembly of RF connectors and other precision ground components for telecommunications, aerospace and military applications.Worked to improve and maintain product quality while removing constraints that reduced operational efficiency and increased throughput.- Reduced backlog of WIP at Incoming Inspection and Testing through a program of cross-training to make a more operationally flexible Quality function.- Eliminated redundant inspections and worked with customers and the QA team to better define the inspection process.- Restructured Quality and Metrology to improve operational efficiency by 60% and overall throughput by 30% to support increased demand for highly specialized and complex product lines.

Combining ISO knowledge, facilitation, training, writing, communication and analysis skills, I create opportunities for the organization and its personnel to excel. - QMS management for US branch of international railcar manufacturer CAF- Responsible for ISO implementation & QMS maintenance- Wrote procedures, work instructions and quality manual as well as functional process guides- Responsible for developing ISO internal audit program, representing the company during external audits, and QA's Five S auditing program- Internal consultant for continuous improvement, performance measurement & standardization

Contract employee at CAF USA in Elmira Heights, NY. Tasked with QMS management.

Training adults in management and continuous improvement. "Lean & Green" Lean Six Sigma Green Belt course

Developed & implemented an ISO 9001:2008 compliant Quality Management System. - Wrote SOPs for company to assist it with development and expansion- Created process flow maps and SIPOCs

Managed and developed quality organization and systems in conjunction with the Director of Quality Management for continuous improvement of products and services. Contributed strategic input to corporate Quality Table. Administered ISO 9001:2008 program for manufacturing facility. Directly responsible for management of QA, QC and Electronics departments to include personal responsibility for customer satisfaction and on-time delivery of parts and services.

Managed Quality Control and Quality Assurance departments for NY and FL based manufacturing facilities. Also managed the Electronics department in the Elmira NY facility. Introduced electronic job recording with barcoding tied to technician ID to improve response and identify products for tracking/control purposes. Transitioned manufacturing Quality function and processes to central location in Elmira prior to closing Manufacturing operations in Enfield CT and Clearwater FL facilities to include the development or improvement of product testing methods, standards and equipment. Integrated MBB function into Quality Manager role as company transitioned to a more regionalized Quality Management scheme. Coordinated rebranding of Six Sigma continuous improvement program to "Quality First" integrated plan. Led the conversion to an on-line Supplier Corrective Action portal as an expansion of the global website. Managed and improved local ISO 9001:2008 program audits, documentation, training and recertification processes - attaining and maintaining ISO 9001:2008 certification for the company. Developed and authored semi-annual internal communication updates. Investigated customer complaints, led CAPA actions and follow through with suppliers, and reported results to management. Initiated standardization of product testing and customer and supplier training in continuous improvement methods as part of Quality Chain management plan. Mentored and led continuous improvement projects and developed management candidates.

Planned and administered corporate continuous improvement program with Master Black Belts in Europe under the authority of a VP-level Quality Board with direct reporting to the board Chairman. Trained, mentored and coordinated corporate training of over 200 Six Sigma Black Belts (DMAIC, DFSS), Green Belts, Champions, and Yellow Belts both to provide personnel to support continuous improvement projects and to identify and train potential managers. Co-trained DMAIC Green Belts, assisted Juran Institute trainers in Black Belt (DMAIC, DMADV). Co-developed corporate Yellow Belt training material, and delivered YB training. Developed, maintained and reported strategic and operational level quality metrics for warranty, training, goods delivery, services delivery, etc. Wrote and delivered reports to the Quality Board and other top management. Managed internal and external communications about Emhart Glass' Six Sigma program. Created global HR training database and skill gap assessment tool in Lotus Notes. Consulted and collaborated on development of Lotus based CRM and customer complaint systems.

Established and administered editorial and advertising plan to support global product marketing goals under the supervision of the Marketing VP. Planned and managed ($1.5 M) annual communications budget to include negotiation contracts for services such as technical writing, advertising, printing, and event planning. Responsible for trade show planning, budgets, and logistics for shows worldwide - Dusseldorf, Beijing, Singapore, Paris, & Moscow. Tripled number of published articles and doubled the number of print media outlets. Facilitated standardized internal technical communications and wrote or edited technical material for internal and external consumption. Proposed, planned and led internal communications initiatives to include corporate intranet projects. Analyzed communication processes and tools to establish best practices. Recommended or initiated improvements to internal and external communication channels. Maintained corporate identity standards to include the protection of logos and trademarks, copyrights, and proprietary information in conjunction with the legal department. Achieved Six Sigma Black Belt certification and led several cross-functional process improvement projects for Technical Service, Manufacturing, and Communications.

Generated media content for capital equipment product lines to include the creation of technical promotional articles, press releases, and advertising copy. Designed and oversaw production of a wide range of marketing materials such as brochures, posters, mailers, interactive presentations, and product guide books for direct mail, sales support and trade shows. Provided public, media and corporate relations. Coordinated and monitored product manual quality, accuracy and timeliness. Centralized manual production, resulting in a unit cost decrease of 20% while improving overall quality and reducing delivery time. Led project to rework Corporate Identity materials and design standards. Increased production and distribution of technical product bulletins and service bulletins via the web and DOMINO based corporate intranet portals. Identified and initiated new marketing activities and contributed to projects such as the corporate website, parts purchasing guides, and trade show preparation.

Managed ($2 M) rebuilt equipment and rebuild services product line for international affiliates and customer self-service to create a price/service advantage in key developing markets such as Brazil and Eastern Europe. Generated product costing manual and methods for pricing and cost checking. Managed costing and pricing for ($10 M) spare parts business. Gathered, organized, stored, and reported upon competitive intelligence from confidential and public sources (e.g. the Internet, brochures, and annual reports). Prepared industry and competitor intelligence reports for Site Managers and Marketing VP. Led market research to develop a design concept for a new container inspection system based on input taken from industry trends and process-related focus groups Initiated sales quotation tracking reports as an early indicator of promotion and media effectiveness, and as a method of evaluating sales performance.