Fraud Specialist
CurrentLeverages natural analytical and problem-solving skills to analyze small and medium sets of data to identify trends, anomalies, and inauthentic behaviors across Cash App accounts and products. Leverages industry experience and expertise to analyze existing risks within product offerings and executes decisions independently with high precision and attention to detail. Experienced in analyzing high-risk transactions monitoring and identity authentication behaviors using potentially conflicting or ambiguous information.Partners with internal business teams to identify and confirm emerging fraud trends and potential customer impact. Responds promptly to internal business partners and exercises exceptional communication skills to optimize each contact.Responsible for training agents under multiple Leads for Banking Fraud and RDC. Effectively and mindfully communicates with internal business teams while fostering an inclusive environment to all.Maintains dynamic team-specific policies and procedures at a high level in order to better align as an org.