Mitchell Pike Email & Phone Number

Australia

Sydney Moore Park

-Daily operation of one of Australia’s largest cinema complex-Overseeing red carpet premiers -Managing 40+ crew -Managing 3 prestige private cinemas and Lounge: LUX

Endorsed as cabin crew on the following aircraft Airbus -A330, A380 - Boeing -787 - Tailoring a fine dining experience for HNI’s - Managing inflight situations ie: for nervous flyers and customers who need additional support - Maintaining the cleanliness of the cabin with a main focus on the customers expectations - Providing a welcoming environment to all customers while keeping safety in mind - Managing difficult situations and medical cases on an aircraft holding 450+ customers for 17 hours - Providing customer service recovery that's inline with company procedures - Results driven by maintaining deadlines such as on-time performance due to excellent time management - Apart of promotional events: PRIDE, gala dinners, sustainability events - Liaising with internal and external stakeholders: ground staff, catering companies, and security

Sydney, New South Wales, Australia

-Event coordinator for VIP corporate boxes- Dealing with HNIs and maintaining close communicationwith clients to mitigate service issues-Manage food and beverage orders and overall sales toachieve KPI targets-Coordinated operational/logistical needs of the event -Set up of client meetings, presentations-Achieving customer satisfaction and expectations-Performance management and developing people, with a dedication towards on the job training and a clear focus on development

Doha, Qatar

-Leading the onsite team - delivery of FF&E, goods and staff deployment -Motivating, encouraging the team, always promoting a can-do attitude creating a positive work environment -Crew development and leading crew/supervisor toolkit training/courses -Develop standard operating procedures and manuals, always keeping safety in mind and the well-being of the staff -Planning and organising: staffing/rosters, workforce welfare, HSE and training -Responsible and accountable for the receipt, storage, distribution and recovery of goods, equipment and materials

International

Customer obsessed and driven, I strive to make every customer's experience onboard Qatar Airways a unique and memorable experience. Service Excellence Coach.A380, A320, A330,A350- B777 & B787 Dreamliner endorsed.

Doha

-Knowledge of AIMS ( Airline Information Management System ) and Qatar Airways in-house Total Operating Program System “TOPS” - Flight coverage and updates for 19,000+crew-Monitoring daily flight operations

Sydney, Australia

- Manager at the largest cinema complex in Australia. I was responsible for ensuring a premium experience for our cinema-goers. This included managing movie premiers, food and beverages, customer experience, staff management (up to 150 staff), and ensuring all KPIs were met/exceeded.Monitoring & delivering customer service, identifying & responding to areas for improvement, and implementing initiatives to enhance customers' experience.

Sydney, Australia

Producing exceptional dining experiences for a range of clientele and event types in a fast-paced environment.Specializing in cooperate events and weddings including customised menus for weddings and functions