Mitchell R. Email & Phone Number

Windsor, Connecticut, United States

Led integration team for VertexDr EMR with Breeze patient portal, resulting in additional functionalities such as patient/doctor messaging, appointment management, and Continuity of Care Document (CCD) exchange.

Windsor, Connecticut

Patient payment IVR applications on Talkdesk platform consisting of Studio flows, JavaScript functions, and Custom Integrations for RESTful APIs. Application enhancements for Cures Act, Meaningful Use Certification: E-Prescribing, Secure Messaging, Clinical Quality Measures. Implement third-party APIs: Health Information Exchange, Healthcare Provider Search, Patient Multi-channel Communication, OCR for scanning insurance information, signature pad, on-line and point-of-sale patient payment options. Design, develop, and implement bilingual VXML IVR application to automate patient payments. Redesign and implement fax solution to utilize on-premise hardware. Microsoft Azure integrations. Upgrades: software, framework, security.

Berlin, Connecticut

Designed CTI solution for on-premise ACD and IVR move to cloud-based. Managed software and hardware upgrade of workforce management system. Managed IVR and CTI software and hardware upgrade projects for customer service and corporate. Designed and built multiple applications. Liaison between vendors and internal IT departments during design, build, and implementation of new customer service system for 4 operating companies. Evaluated vendor code deliveries to ensure functionality and compliance with internal and industry standards. Developed SOAP transport layer and finance views using ASP.NET, C#, HTML, and JavaScript.

Berlin, Connecticut

Developed IVR systems to automate customer service transactions, such as billing information, meter read, power outages, budget, and credit arrangements. Proposed, designed, developed, and implemented CTI program for automated account lookups for inbound customer service, human resources, and help desk calls on Windows desktop image. Technologies included COM for Attachmate’s Extra, WINHLLAPI for Jolly Giant’s QWS, and DDE for Remedy.

Berlin, Connecticut

Team lead for technology update project, responsible for identifying and implementing Y2K modifications for customer service applications and desktop systems. Development of Streetlight and Unmetered inventory application (VB5/Sybase) for customer service. Responsibilities included screen design, development, and UNIX scripts for database tasks.

Berlin, Connecticut

Implemented on-line facsimile system and customer ID verification interface to external Equifax system. Worked closely with vendor technical support to resolve issues and complete software and hardware upgrades. Network administrator and primary desktop support for customer service organization.

Berlin, Connecticut

Primary desktop support for customer service organization. Worked with vendors to create standard desktop image, manage vendor application upgrades, distribute software, upgrade hardware, and troubleshoot related issues.

Berlin, Connecticut

Created technical specification documents used by vendors assigned to build various customer service on-line screens. Designed, built, implemented and supported many on-line transactions.

Berlin, Connecticut

Supported and maintained customer service systems. Implemented customer address validation interface with external Pitney Bowes system. Created various programs for migration from Adabas to DB2.

Consultant for Medical Billing and Practice Management Company. Designed and developed various applications (e.g. Credit card payments, Transcription, Mail Merge, Faxing, and Secure File Transfer). Developed interfaces to several medical company systems. Assisted in troubleshooting numerous system and application issues.

New London, Connecticut

Performed maintenance programming of HELO Tactical real-time simulators on AN/UYK-20 military computer running SDEX/20. Analysis, design, assembly language programming, and testing using logic analyzers in simulation laboratory at Naval Underwater Systems Center.

Windsor Locks, Connecticut

Squad leader responsible for training and inspections, as well as miscellaneous duties. Trained in Law Enforcement and Non-Commissioned Officer Leadership School. Honorable discharge at rank of Sergeant.

Master Of Science (M.S.), Cybersecurity

30 credits in the following areas: Advanced Networking Information Assurance IT Risk Analysis and Management Ethics, Legal, and Compliance.

Master Of Science (M.S.), Computer Science

Bachelor Of Science (B.S.), Computer Science And Engineering