Mitchell R.

Mitchell R. Email and Phone Number

IT Professional
Mitchell R.'s Location
Windsor, Connecticut, United States, United States
Mitchell R.'s Contact Details

Mitchell R. personal email

n/a
About Mitchell R.

An analytical and detail-oriented software engineer with demonstrated expertise in design, and all phases of the software development life cycle. Broad range of skills on multiple platforms. A proven self-starter, capable of leading complex projects to achieve established objectives and facilitate long-term growth.

Mitchell R.'s Current Company Details

IT Professional
Mitchell R. Work Experience Details
  • Meridian Medical Management
    Director Of Engineering - Vertexdr
    Meridian Medical Management Jun 2023 - Dec 2023
    Windsor, Connecticut, United States
    Led integration team for VertexDr EMR with Breeze patient portal, resulting in additional functionalities such as patient/doctor messaging, appointment management, and Continuity of Care Document (CCD) exchange.
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  • Meridian Medical Management
    Senior Developer
    Meridian Medical Management Oct 2015 - Jun 2023
    Windsor, Connecticut
    Patient payment IVR applications on Talkdesk platform consisting of Studio flows, JavaScript functions, and Custom Integrations for RESTful APIs. Application enhancements for Cures Act, Meaningful Use Certification: E-Prescribing, Secure Messaging, Clinical Quality Measures. Implement third-party APIs: Health Information Exchange, Healthcare Provider Search, Patient Multi-channel Communication, OCR for scanning insurance information, signature pad, on-line and point-of-sale patient payment options. Design, develop, and implement bilingual VXML IVR application to automate patient payments. Redesign and implement fax solution to utilize on-premise hardware. Microsoft Azure integrations. Upgrades: software, framework, security.
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  • Northeast Utilities
    It Business Application Systems Developer
    Northeast Utilities 2001 - 2014
    Berlin, Connecticut
    Designed CTI solution for on-premise ACD and IVR move to cloud-based. Managed software and hardware upgrade of workforce management system. Managed IVR and CTI software and hardware upgrade projects for customer service and corporate. Designed and built multiple applications. Liaison between vendors and internal IT departments during design, build, and implementation of new customer service system for 4 operating companies. Evaluated vendor code deliveries to ensure functionality and compliance with internal and industry standards. Developed SOAP transport layer and finance views using ASP.NET, C#, HTML, and JavaScript.
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  • Northeast Utilities
    Software Engineer
    Northeast Utilities 1999 - 2001
    Berlin, Connecticut
    Developed IVR systems to automate customer service transactions, such as billing information, meter read, power outages, budget, and credit arrangements. Proposed, designed, developed, and implemented CTI program for automated account lookups for inbound customer service, human resources, and help desk calls on Windows desktop image. Technologies included COM for Attachmate’s Extra, WINHLLAPI for Jolly Giant’s QWS, and DDE for Remedy.
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  • Northeast Utilities
    Business Application Systems Developer
    Northeast Utilities 1998 - 1999
    Berlin, Connecticut
    Team lead for technology update project, responsible for identifying and implementing Y2K modifications for customer service applications and desktop systems. Development of Streetlight and Unmetered inventory application (VB5/Sybase) for customer service. Responsibilities included screen design, development, and UNIX scripts for database tasks.
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  • Northeast Utilities
    Senior Computer Analyst
    Northeast Utilities 1996 - 1998
    Berlin, Connecticut
    Implemented on-line facsimile system and customer ID verification interface to external Equifax system. Worked closely with vendor technical support to resolve issues and complete software and hardware upgrades. Network administrator and primary desktop support for customer service organization.
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  • Northeast Utilities
    Computer Analyst
    Northeast Utilities 1994 - 1996
    Berlin, Connecticut
    Primary desktop support for customer service organization. Worked with vendors to create standard desktop image, manage vendor application upgrades, distribute software, upgrade hardware, and troubleshoot related issues.
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  • Northeast Utilities
    Associate Computer Analyst
    Northeast Utilities 1991 - 1994
    Berlin, Connecticut
    Created technical specification documents used by vendors assigned to build various customer service on-line screens. Designed, built, implemented and supported many on-line transactions.
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  • Northeast Utilities
    Assistant Engineer
    Northeast Utilities 1990 - 1991
    Berlin, Connecticut
    Supported and maintained customer service systems. Implemented customer address validation interface with external Pitney Bowes system. Created various programs for migration from Adabas to DB2.
  • Independent Consulting
    It Consultant
    Independent Consulting 1999 - 2009
    Consultant for Medical Billing and Practice Management Company. Designed and developed various applications (e.g. Credit card payments, Transcription, Mail Merge, Faxing, and Secure File Transfer). Developed interfaces to several medical company systems. Assisted in troubleshooting numerous system and application issues.
  • Vitro Corporation
    Software Engineer
    Vitro Corporation 1989 - 1990
    New London, Connecticut
    Performed maintenance programming of HELO Tactical real-time simulators on AN/UYK-20 military computer running SDEX/20. Analysis, design, assembly language programming, and testing using logic analyzers in simulation laboratory at Naval Underwater Systems Center.
  • Army National Guard
    Military Police
    Army National Guard 1981 - 1988
    Windsor Locks, Connecticut
    Squad leader responsible for training and inspections, as well as miscellaneous duties. Trained in Law Enforcement and Non-Commissioned Officer Leadership School. Honorable discharge at rank of Sergeant.
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Mitchell R. Skills

Software Development Troubleshooting Healthcare Information Technology Integration Software Design Business Analysis Enterprise Architecture Software Documentation Project Management Sdlc Microsoft Technologies Contact Center Technology Information Security Interfaces Unix Mainframe Microsoft Sql Server Oracle Db2 Web Services Windows Services Multithreading C# C++ Asp.net Vb.net Vbscript Java Javascript T Sql Rexx Office Automation Software Development Tools Visual Studio Eclipse Webmethods Iis Tomcat Websphere Software Configuration Management Change Management Team Management Vendor Management Clearcase Training Ivr Speech Recognition Text To Speech Vxml Cti

Mitchell R. Education Details

Frequently Asked Questions about Mitchell R.

What is Mitchell R.'s role at the current company?

Mitchell R.'s current role is IT Professional.

What is Mitchell R.'s email address?

Mitchell R.'s email address is mi****@****rce.com

What schools did Mitchell R. attend?

Mitchell R. attended Excelsior College, Rensselaer Polytechnic Institute, University Of Connecticut.

What skills is Mitchell R. known for?

Mitchell R. has skills like Software Development, Troubleshooting, Healthcare Information Technology, Integration, Software Design, Business Analysis, Enterprise Architecture, Software Documentation, Project Management, Sdlc, Microsoft Technologies, Contact Center Technology.

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