Mitch R. Email & Phone Number

Seattle, Wa, Us

Seattle, Wa, Us

Seattle, Wa, Us

Minneapolis, Minnesota, Us

Minneapolis, Minnesota, Us

Seattle, Wa, Us

Seattle, Wa, Us

Seattle, Wa, Us

Seattle, Wa, Us

Serving in a lead capacity on an international team of 3, with increasing worldwide headcount. Working to better optimize engagement processes with internal and external sales teams as well as drive efficiency & quality with new tool sets post-acquisition. Involved with and leading several cross functional teams to further integrate Blue Box into the IBM cloud portfolio, including efforts with support, implementations, account management, product and external sales organizations.Run workshops and enablement sessions with IBM sellers and customers alike around Openstack and cloud concepts, technology positioning, use cases, and cloud-native application design concepts.

San Antonio, Texas, Us

The Rackspace Enterprise Solutions Engineer provides engineering input to the acquisitions & install base teams to ensure the provision of solutions that meet the defined technical service, as well as business and budgetary requirements. Assist the Solutions Consultants, Account Managers and Business Development Consultants in qualifying and addressing prospect’s technical requirements.Responsibilities:- Able to resolve highly complex pre-sales technical problems, working with sales personnel by phone and in person.- Able to present advanced technical concepts in a clear manner to technical and non-technical customers alike through demos and proposals.- Work to customize complex configurations in response to customer needs with minimal to no supervision.- Typically handles complex server opportunities plus associated services, as needed.- Collaborates with Solutions Consultants to determine best product/services fit. This is accomplished via conference calls, site visits, and email correspondence.- Works with the sales and account management teams to craft proposals and present to prospects.- Provide training to Sales/Support Staff during initial sales training and for specific product launches.- Mentor and assist in developing junior personnel in above duties to help them achieve their goals.

San Antonio, Texas, Us

The Rackspace Sales Engineer provides engineering input to the acquisitions & install base teams to ensure the provision of solutions that meet the defined technical service, as well as business and budgetary requirements. Assist the Solutions Consultants, Account Managers and Business Development Consultants in qualifying and addressing prospect’s technical requirements.Responsibilities:- Able to resolve highly complex pre-sales technical problems, working with sales personnel by phone and in person.- Able to present advanced technical concepts in a clear manner to technical and non-technical customers alike through demos and proposals.- Work to customize complex configurations in response to customer needs with minimal to no supervision.- Typically handles complex server opportunities plus associated services, as needed.- Collaborates with Solutions Consultants to determine best product/services fit. This is accomplished via conference calls, site visits, and email correspondence.- Works with the sales and account management teams to craft proposals and present to prospects.- Provide training to Sales/Support Staff during initial sales training and for specific product launches.- Mentor and assist in developing junior personnel in above duties to help them achieve their goals.

San Antonio, Texas, Us

The Rackspace Sales Engineer provides engineering input to the acquisitions & install base teams to ensure the provision of solutions that meet the defined technical service, as well as business and budgetary requirements. Assist the Solutions Consultants, Account Managers and Business Development Consultants in qualifying and addressing prospect’s technical requirements.Responsibilities:- Able to resolve highly complex pre-sales technical problems, working with sales personnel by phone and in person.- Able to present advanced technical concepts in a clear manner to technical and non-technical customers alike through demos and proposals.- Work to customize complex configurations in response to customer needs with minimal to no supervision.- Typically handles complex server opportunities plus associated services, as needed.- Collaborates with Solutions Consultants to determine best product/services fit. This is accomplished via conference calls, site visits, and email correspondence.- Works with the sales and account management teams to craft proposals and present to prospects.- Provide training to Sales/Support Staff during initial sales training and for specific product launches.- Mentor and assist in developing junior personnel in above duties to help them achieve their goals.

San Antonio, Texas, Us

As a Technical Team Manager, I was responsible for 6 - 8 enthusiastic junior and senior engineers, who provided fanatical levels of support for our customer base. Along with co-managing a Windows support team of 24, there was a heavy focus on keeping our techs engaged and motivated. This was achieved with a deep focus on the people in the role, performance management standards and process excellence. Also, work alongside the Service Delivery Management team to provide escalations for our customers for both technical and personal escalations. This included in person site visits, e-mail contact and phone initiated conversations.

San Antonio, Texas, Us

Provide Fanatical Support to Rackspace's international customer base via phone and ticketing systems. Core technologies supported are:Windows 2003/2008(R2), IIS6/7, SQL2005/2008(R2) incl. reporting, Sharepoint 2007/2010, WSS, Clustering, Exchange 2007/2010, WAMP stack, and various interactions with VMWare ESX/vSphere.

San Antonio, Texas, Us

Provide Fanatical Support to Rackspace's international customer base via phone and ticketing systems. Core technologies supported are:Windows 2003/2008(R2), IIS6/7, SQL2005/2008(R2) incl. reporting, Sharepoint 2007/2010, WSS, Clustering, Exchange 2007/2010, WAMP stack, and various interactions with VMWare ESX/vSphere.

Santa Clara, California, Us

Contracting through Volt to assist with the creation of a SOX compliance/audit solution. Primarily worked on building a large MS SQL data warehouse and creating multiple SSIS packages for integrating data from multiple sources.

San Francisco, California, Us

During my 18 month contract with Wachovia/Wells Fargo, I was responsible for the following aspects of the security infrastructure:- Overall management of the MOM 2005 environment for Wachovia’s Corporate Information Security (CIS) division.- Primary point of contact and architect for all management pack and MOM report creation requests.As part of the contract, I also rebuilt the existing MOM 2005 infrastructure to support 15,000 clients in 2 separate forests. I was also given the opportunity to lead and manage a project to integrate MOM into Wachovia’s Integrated Security Operations Center (ISOC). This project included action items such as: configuring the ISOC’s monitoring system (NetCool – NfSM) to accept SNMP traps from MOM 2005 (non-RFC compliant), creating relevant severity/priority criteria for all alerts, and creating escalationpath and TSG documents for ISOC technicians.I also was able to undertake a project to replace an enterprise level auditing software with a custom architected and developed Powershell solution, which audited AD users and their respective group memberships. This initiative saved the company near $10,000 in re-licensing and software fees.In a secondary capacity to managing the MOM 2005 environment, act as a Subject Matter Expert (SME) for Windows Server 2003 related investigations and requests.

Seattle, Wa, Us

- Responsible for all IT requirements for corporate infrastructure and business production environments.- Technical Lead to create and manage new business processes to improve efficiency of theOperations department. This included creating a complete software release policy from the development environment all the way through to production launch.- Provide planning, coordination, and maintenance of offsite production environment. Including;vendor selection and management, capacity planning, hardware and software deployments,process development and deployment of service code, and customer support in the resolution ofcustomer facing issues, documentation, and SLA reporting.- Responsible for 24/7 on-call support for emergency issues.- Responsible for planning, coordinating and maintaining internal corporate networks. Including;network availability, security (AV, Firewall, and security audits), e-mail services, remote access,workstation and server image deployment, documentation, and software license compliance.- Accountable for uptime of the carrier grade production service center and its dependencies.

Munich, De

- Team and Shift Lead for a rotation of 4 Xbox personnel. Lead duties included team management and focus on both day-to-day and long-term roles, team training, and meeting review objectives.- Provided project management oversight on several in-house development initiatives. Duties included feature management/documentation, developer/tester interfacing, project milestone completion, test plan development and execution, stakeholder signoff, and final project implementation and release.- Provided outstanding team communication and coordination via multiple channels, including Sharepoint Portal Server and other team collaboration tools.- Enforced and adhered to defined SLAs for service incidents to ensure appropriate cross-team engagement and incident management.- Developed and instituted new policies, processes and procedures for the ongoing monitoring and maintenance of the Xbox Live production and non-production environments.- Maintained and improved Xbox Live service policies and processes in place and assisted in the documentation and team-wide adherence of such policies.- Provided operational support and analysis for notification, escalation, and resolution of any service events.- Responsible for day-to day support of multiple environments (2000+ nodes), monitoring and troubleshooting of the Xbox Live service, Xbox.com, Zune.net, Zune and Xbox Marketplace with such tools as Microsoft Operations Manager, IIS, SQL (2000/2005), Active Directory, and custom written applications.

Bachelor, Management Information Systems

Diploma

Education record