Mitch Smith Email & Phone Number

Toowoomba, Queensland, Australia

• Develop the capacity of my teams to perform and contribute by providing leadership, supervision, coaching/mentoring, feedback and opportunities to learn through formal and informal methods.
• Attend state-wide Managers’ meetings to speak about the team’s achievements, share practice tips, and gather relevant information for dissemination to staff.
• Provide mentoring and coaching to staff to support them to meet their career goals, including discussing potential courses and upskilling options.
• Work to ensure team Key Performance Indicators (KPIs) and contractual obligations are met.
• Establish and communicate clear direction for the effective operations of all locations/Employee Services Area (ESAs).
• Set objectives and priorities, promote effective teamwork and innovative solutions.

• Provided mentoring and coaching to clients to support them to meet their employment goals.
• Utilised strong interpersonal skills to proactively build and nurture professional relationships with clients and key stakeholders.
• Provided support, information, and referrals to people from culturally and linguistically diverse backgrounds.
• Developed written materials, such as case notes and briefs to senior officers in line with organisational writing standards.
• Completed intake assessments with clients to determine work readiness and connect with relevant community organisations to support work readiness.
• Managed competing priorities and proactively respond to urgent tasks.