Michelle Velarde Email & Phone Number

Valenzuela, Ncr, Ph

Philippines

OUTSOURCING, STAFFING, Philippines Outsourcing Expertwww.yourvirtualworkers.com- Creating, communicating, and implementing the organization's vision, mission, and overall direction- Leading the development and implementation of the overall organization's strategy- Formulating and implementing the strategic plan that guides the direction of the company- Overseeing the complete operations of the company- Evaluating the success Connect with me: admin@yourvirtualworkers.com or yourvirtworkers@gmail.com and our website is www.yourvirtualworkers.com.

- Contributes to short and long-term organizational planning and strategy as a member of the management team- Runs the day-to-day operations of the organization- Finds ways to make the company more productive by providing effective methods in its business operations- Responsible for hiring employees inside the organization as well as supervising and evaluating employees and their job performance- Checks daily reports submitted to clients and supervises employees- Meets with clients (both international and local) to discuss the company’s products and services- Closes deals and contracts for various outsourcing services- Maintains good relationship with existing clients- Gives directions to employees on certain job tasks- Resolves problems concerning employees’ work performance- Establishes rules and procedures and creates work schedules - Facilitates contract administration and project management

- Responsible for sourcing and maintaining clients in order to meet targeted sales quota- Enroll students to meet target through consultation and follow up on inquiries- Counsel prospective enrollees on the courses appropriate to their experiences, background and requirements vis-à-vis targeted quotas- Solicit and maintain corporate accounts.- Maintain client/student database- Conduct outdoor promotions such as exhibition and seminars- Suggest new ideas and strategies to improve sales.- Do telemarketing follow ups, arrange for appointments and update clients on latest course information- Develop action plan for less popular courses.- Maintain necessary inputs required by MIS (Management Information System)- Collect account receivables- Make recommendations on preferred client courses and schedules to the Course Administrator- Perform after sales support to ensure good customer service delivery and achieve customer loyalty

- Sales and marketing of all SUN business service offerings such as maintenance service programs, performance management services, contract renewals.- Preparation of proposal and contract documents in accordance to management approved standard contract terms and conditions, pricing standards and definition of services.- Management of all post-sales activities of customer accounts which includes the maintenance of service program proposal and implementation, the management of special projects such as equipment installation, reconfiguration and general customer account care.

Bachelor Of Arts Degree In International Studies, Major In Japanese

Dean’s List (Second Honor) Second Term 1993-1994

Bachelor Of Arts (B.A.) Degree In International Studies, Major In Japanese, International/Global Studies