• Tasked with building their RPA program from the ground up. • Installed & maintained all VM’s & software the automations required including Orchestrator, SQL, GIT & Elasticsearch/Kibana. • Followed Agile methodology by working sprints with daily standups in the Process Improvement team. • Project management in Azure DevOps; worked closely with stakeholders to map as-is & to-be process for bots, tracked ROI, & developed/maintained the solution. • Expanded our RPA team to include a second developer & an RPA business analyst. • Trained & mentored other employees in RPA to start a citizen development program. • Stayed current with latest technology & offerings, thus reducing operations cost by moving from on premise to cloud & opening more automation opportunities using ML & AI. • Trained the company’s first machine learning model to read unstructured documents including claims & medical records. Low confidence scores always had a human in the loop to validate the predicted data so the model could continue to learn.

• Lead architect of our automation tools and services for multiple departments within Service Assurance.• Responsible for providing design and support of an API of our automation systems to our CoE (centralized) & other federated teams.• Integral part of our automation team’s success at exceeding financial commitment by 340% only 6 months into the year.• Manage projects from initiation to completion including meeting with the appropriate SME’s and stakeholders for process documentation, planning a solution design, coding, testing, & implementation while setting and meeting my delivery dates.

• Managed Service Assurance RPA by matrix managing a team of developers and designing efficient procedures which were adopted by CoE• Invented method for front line agents to interactively run on-demand bots in a non-interactive VM environment• Developed, tested, and maintained UiPath automations, BOA tools, and API services for multiple groups in Service Assurance• Drove cost-saving initiatives end to end by involving key stakeholders, setting expectations and following through to meet customer deadlines• Operated as UiPath SME, providing mentoring and full advanced training to kick-off automation initiatives of the Enterprise federated group, thus saving that group tens of thousands of dollars. • Streamlined processes & provided automations which helped reduce handle time by 21% and reduce calls per month by 10%• Reported & analyzed metrics within the repair organization to improve service assurance

• Reduced operating cost by developing consolidated intake forms for upstream teams• Innovated improved retrieval process for large scorecard data extraction reducing time and motion• Developed original tools & automations involving different departments requiring adaptation to specific departmental policies & requests• Multitasked many responsibilities with conflicting priorities in a high-pressure team environment while meeting deadlines