Outlier uses advanced AI and machine learning algorithms to automatically identify unexpected and important changes within critical business data. These insights are delivered daily in a simple, sharable story format that accelerates business action and decision-making. With its library of data connectors, organizations can integrate Outlier with existing data sources within minutes, allowing leaders to gather business insights quickly, identify potential opportunities, and address the unexpected.Recent Awards:2021 Data Breakthrough Awards "Data Analytics Solution of the Year"2021 AI Breakthrough award for Best AI-based Solution for Marketing2021 Business Intelligence Group - the Artificial Intelligence Excellence Awards recognized Outlier in the pattern recognition category as a company that brings AI to life and is used to solve real problems. 2021 Global Achievement Awards for AI - Awards.AI recognized Outlier as the “Best use of AI in Retail” for the Global Annual Achievement Awards for Artificial Intelligence. 2021 The Startup Weekly - The Startup Weekly selected Outlier as a 2021 Software Companies to Watch award winner. RWRC Discover 2021 Rankings: Top 50 Retail Tech Start-Ups operating Globally2020 AI Breakthrough award for Best AI-based Solution for Marketing2018 Cool Vendor in Augmented Analytics by Gartner2018 PRISME Forum Most Promising Product2017 Strata, Audience Choice Award▪ Delivered Net Retention Rate of 153% for our Enterprise customers.▪ Updated customer documentation and education program to include video instruction reducing in person training requirements and increasing end user self-serve.▪ Formalized team reporting and forecasting reducing monthly board reporting effort by 80%

▪ Drove team performance in 2020 with a Net Retention rate of 131% and 82% Logo retention.▪ Deployed new software stack providing 360-degree view of the customer base including support and customer success tools, removing reliance on multiple spreadsheets and datasources, ad hoc reporting; leading to repeatable CSM operations.▪ Standardized production incident response plan and escalation paths to ensure 100% compliance with SLA. ▪ Created & managed Professional Services offering for Enterprise customers including rewrite of MSA and Service Exhibits.

▪ Integrated data from multiple disparate systems to provide consolidated dashboard encompassing operating metrics; decreased quarterly reporting process from 1-2 weeks to under 1 hour. ▪ Generated gross customer retention of 94% for enterprise customers by ensuring customer focused approach to meeting clients’ needs, boosting customer satisfaction and favorable outcomes. ▪ Attained annual negative churn of -10% YoY for enterprise cloud customers. ▪ Optimized segmented services contract to retain 70% gross margin targets▪ Reduced credit card chargeback rates to under 1% through revision of policies. ▪ Slashed resolution times by 17% by supervision 5-person Deliverability and Compliance Operations Team.

▪ Resized professional services team from 21 to 5 FTE and built frontline support team from 1 to 11 employees across 3 shifts. ▪ Led effort to onboard 30K new customers over 3 month transition period after acquisition of competitor’s developer business (Mandrill). ▪ Maximized on premise support revenues above company targets (97% retention) through improved contact strategies and business reviews. ▪ Defined and built dedicated administration and customer reporting platform to streamline customer care process, closing security loophole while reducing technical requirements for frontline support team; attained customer overage of up to 15% and approximately 20% increase in budgeting existing customer ARR. ▪ Added new technical account management role to support enterprise cloud customers, expanding to team of 12 supporting $24M ARR across 125 customers. ▪ Assumed supervision of 7-person technical support organization overseeing on premise revenues of $29M ARR. ▪ Introduced new customer support platform for 3 brands and multiple SLAs, increasing agent performance visibility while improving response time SLA to >95% consistently.

▪ Instrumental in sales team achieving annual targets; improved requirements gathering reducing overruns while increasing on-time projects by over 50%. ▪ Attained bottom line improvement on 98% and blended margin improvements of 5%. ▪ Delivered utilization rates of 76% and exceeded gross margin targets.

▪ Played instrumental role in delivering $500K in additional revenue by focusing on onboarding on new employees.

▪ Secured $1M deal to Telenor for messaging security platform, overcoming highly complex set of requirements.

▪ Led sales operations function, streamlining bid management process and introduced new order entry process to reduce entry time and errors by 50%.

▪ Managed team of 8 within pre-sales department; achieved 107% of annual EMEA sales target while generating 30% of all regional sales revenue. ▪ Sold company’s largest order of £1.25M.

Responsible as in-region product management for the company’s line of messaging solutions including, unified messaging, email, voice & video messagingProvided Messaging product suite expertise as pre sales overlay organization to the wider EMEA sales organization

Speech Recognition ConsultingApplication and Callflow design for telephony and embedded systems, language modelling.