Tim Miller Email & Phone Number

• Managed worldwide staff for a leading CRM software firm in the delivery of domain and technical presentations and demonstrations to large deal prospects and customers. Analyzed and hired domain experts. Researched and wrote architecture presentation and trained people to maintain, update and present technical architecture. Results: Improved win rate in large deals by 25%, Improved interdepartmental communication and scaled team to support increased sales demand worldwide.• Managed corporate-based team to develop baseline demonstrations, sales engineering training and sales engineering support. Analyzed type of skills needed for building demonstrations and training, recruiting team of individuals. Defined and wrote policy and procedures for building demonstrations, training and providing support. Results: Reduced sales engineer new hire ramp up time by 50%.• Managed worldwide team of technical engineers that designed, developed and delivered proof of concept demonstrations to large scale prospects. Defined skill set required and recruited team. Defined and wrote policy and procedures for proof of concept demonstrations. Results: Scaled team of 2 to worldwide team of 12. Improved company’s ability to close large deals totaling $20 to $40M.• Designed, developed and delivered proof of concept demonstrations to large deal prospects. Listened to prospects concerns on integration, interface and implementation issues. Analyzed how to quickly develop a demonstration to address their concerns. Customized the application and wrote interface software, presented to the prospect. Result: Closed ten large deals ranging from $500K to $5M.• Initiated Customer Support Department at a leading CRM company. Recruited team to handle support calls. Conceived and wrote policy and procedures for case handling, 24 hour on-call support and escalation procedures. Negotiated pay compensation for those on 24 hour on call.Specialties: • Working Manager of Dev team writing custom integrations between SaaS products and custom CSV upload tools using PHP, Javascript, html.• Manage S/W Dev, Customer Support and Sales Eng. Teams • Analytical Thinking with Creativity and drive to learn new skills to solve complex problems.• Project Management • User Training and Support• Customer Relationship Management • Technical Sales Presentations• Systems Implementation • Demonstration & Proof of Concept

Listed skills include Saas, Integration, Crm, Enterprise Software, and 46 others.