Mitesh Narula Email & Phone Number

Saskatoon, Sk, Ca

Bengaluru, Karnataka, India

Olive Hotels by Embassy Group, Bangalore • Develop and implement operational strategies aligned with the overall business objectives of the Embassy Group.• Prepare and manage operational budgets, ensuring effective cost-control measures are in place. • Oversee the management and maintenance of facilities, ensuring they are well-maintained, safe, and compliant with relevant regulations.• Establish key performance indicators (KPIs) to monitor operational performance and provide regular updates to senior management on operational metrics, progress, and areas for improvement.• Regularly review operational processes, policies, and procedures to ensure they are efficient and aligned with industry best practices.

Bengaluru Area, India

Keys Select by Lemon Tree Hotels– Bengaluru • Responsible for overseeing two flagship properties under the Keys Portfolio, Keys Select Whitefield and Keys Select Hosur Road.• Successfully managed and maintained operations during the challenging circumstances of COVID-19 by implementing strategic sales initiatives and adapting to changing situations.• Executed and managed Vande Bharat Mission at Keys Select Whitefield and implemented Business Continuity Plan (BCP) at Keys Select Hosur Road, ensuring operational continuity and achieving a GOP of 32%.• Collaborated with Apollo hospitals to cater to mild symptomatic patients, providing necessary training and motivation to the team members.• Demonstrated practical leadership skills and achieved guest satisfaction, as reflected in positive TripAdvisor comments.

Bengaluru, Karnataka, India

• Drove sales initiatives, acquired new accounts, and revitalized lost accounts to enhance revenue generation• Managed profitability and exceeded revenue and guest satisfaction targets• Provided effective leadership to the hotel team, ensuring alignment with business goals• Led business planning activities and control costs while optimizing revenue opportunities.

Bengaluru, Karnataka, India

• Implemented change management strategies in overseeing 10 centres with a manpower strength of 600+.• Managed a fleet of 196 buses under the transport department.• Oversaw stores and purchase activities in the South Zone.• Responsible for P&L management in the South Zone.• Successfully handled vendor management and coordinated with Finance, Marketing, and IT departments.

Bengaluru Area, India

• Provided overall management and leadership to the hotel executive team.• Implemented sales strategies to acquire new accounts and revive lost accounts.• Coordinated with HR, Finance, and legal departments to ensure compliance and respond to audits.• Introduced innovative initiatives such as an automated complaint management system and technology enhancements.• Led business planning, cost control, and revenue optimization efforts to ensure profitability and guest satisfaction targets were met and exceeded.

Mumbai Area, India

• Managed Marriott Executive Apartment independently, achieving significant improvements in guest satisfaction and profitability.• Maintained a clean, safe, and secure environment through regular property inspections.

• Introduced initiatives such as upgrade programs and points systems to drive sales and enhance guest experience.• Managed pre-opening projects and conducted process audits to ensure adherence to standard operating procedures.• Implemented reporting formats, MIS, and revenue reports as per company standards.• Managed repair and maintenance activities and planned F&B promotions to achieve budget targets.• Implemented energy conservation measures, resulting in cost savings.

Le Meridien, Pune

Bachelor Of Hotel Management, 3Rd Rank In University

Ssc

Master Of Business Administration - Mba, Total Quality Management

Bhmct, Hotel Management

Stood 3rd in the University for Bachelor of Hotel Management

Hsc

Bachelor'S Degree, Hotel/Motel Administration/Management