Silverlight Research is a specialist knowledge research company connecting top professionals with industry experts globally. We uncover true value by providing our clients with the best information and knowledge to inform their strategic and investment decisions. Our clients include private equity funds, hedge funds, long only funds, consultancies, sovereign wealth funds and corporates.As a Research Analyst, our job is to connect clients with industry Experts. It involves intelligent online research, information gathering, mapping out sectors across all sectors and geographies, sourcing senior industry Experts who can address client's questions.

• Resolved customer complaints efficiently through telecalling and inside sales techniques.• Managed on-boarding and suspension processes, ensuring smooth transitions for clients.• Excelled in data and CRM management, utilizing spreadsheets for accurate record-keeping.

• Led lead generation efforts through cold pitching and cold calling resulting in a 20% increase in client acquisition.• Conducted counseling calls and demo sessions to educate potential clients on the benefits of BYJU'S services.• Managed assets and data effectively to streamline operations and improve overall efficiency.