Mitesh Bhowan Email & Phone Number

Johannesburg, Gp, Za

City Of Johannesburg, Gauteng, South Africa

Responsible for driving the following business areas: - Business Development - Retentions- Marketing - Customer Experience- Product - Corporate - Travel Duties:- Revenue Management- Forecasting - New Business Development - People Management (30+ reports) - Strategy Implementation- Partnerships- Process Management- Relationship ManagementExco MemberBoard ParticipantOfficial FIA Club Correspondent for AA South Africa

City Of Johannesburg, Gauteng, South Africa

- Responsible for the Corporate Growth and Retention functions within the AA- Direct report to CEO- 7 direct reports

City Of Johannesburg, Gauteng, South Africa

Qatar

Johannesburg Area, South Africa

Management of all customers within Averda South Africa▪ 10 direct reports, 2 indirect reports▪ Established entire reporting function for Commercial structure (35 staff) with Commercial Executive▪ Defined Customer Data to establish Key Accounts▪ Handle customer complaints, queries and further sales opportunities▪ Implementation of strategic direction of Key Accounts and Customer Care consultants▪ Day to Day management of Key accounts team▪ Established internal collaboration between Commercial, Finance and Operations heads

Johannesburg Area, South Africa

High Touch relationship management and new business development within an allocated panel of Investment focused brokers/wealth managers▪ Understanding and education of the Momentum Wealth platform and brand philosophy to broker panel▪ Generating new business flows on Momentum Wealth and Momentum Wealth International Platform▪ Partnering with the broker panel to enable their businesses to grow

Midrand, South Africa

 Diversified Investment Holding entity chaired by Mr. Robert Gumede with ownership interests in Gijima and Tourvest as the flagships. Other focus areas include: Infrastructure Development, Energy, Rail and Healthcare Entrepreneurial role focused on establishing new relationships, new strategic business partnerships and ultimately driving new private and public sector business into the Group. Reporting directly to Mr. Gumede. Successfully established the Dr P Aesthetic Lifestyle Centre within a R15 million budget (subsidiary of Guma) from ideation through to commercialisation (ultimately launched in March 2018) and was responsible for the establishment of the operational structure of the business  Customer Experience/Journey Development and Implementation Product Development and Positioning (end to end) Understand Target Market/Customer Segment Understand the nature of medical skincare products Package and development of treatments (costing model) Product/Treatment Positioning/Commercialisation System identification, development (customisation) and implementation in alignment with the Customer Experience Model and Product/Treatment positioning Fulfilled a dual role as Chief Operations Officer: Dr P Aesthetic Lifestyle Centre Reponsible for all financial, HR, Legal, Marketing and operational processes of the business Had 1 direct report (Practice Manager) who had 5 staff within the practice Identified, secured partners and Implemented a unique Tap and Go payment system with integrated, automated stock control. (The first in the medical aesthetics industry) Done after initial systems were not suitable and were inefficient Tap and Go payment system was implemented to enhance staff and client experience Unique customer experience adding loyalty/reward functionality into the busines Automation to the millilitre in terms of stock control Built in reporting with dashboards

Johannesburg Area, South Africa

 Client Acquistion (Acqusition Private Banker - 1 Year Pilot) Relationship Management  (300 clients – Minimum income R750k p/a) Achieving Target Metrics from new and existing clients across various areas (Home Loans, Personal Loans, Vehicle Finance, Investments, New Client Onboarding etc) Achievements: Piloted Acquisition Private Banker role for Regional Head whereby I had acquired around 90 clients in that year. Supported Team Manager with the establishment of a collaboration between Absa Private Bank and Absa CIB.

Johannesburg Area, South Africa

 Team Management (2 staff – Junior Sales Executives) Sales Forecasting, Planning and Budgeting Securing Rights from Rightsholders Sale of Rights to Market Deal Facilitation and Closure Key Account Management Proposal Development Achievements: Enabled partnerships with Hollard and Anatomic for the Jozi MTB Challenge which is still existing today

Johannesburg Area, South Africa

 Acquistion of clients (R1.5 million p/a gross income) Internal Collaboration (Nedbank Business Banking) Achievements: Secured 64 new clients for the year. Established and managed collobaration with Nedbank Business Bank Gauteng which was not previously functional. Derived approximately 15 clients from the collaborative efforts.

Johannesburg Area, South Africa

 Relationship Management (encompassing all banking areas) (600-800 clients – Minimum income R1.1 million p/a) Internal Collaboration (FNB Premier Banking) Client Acquisition Achievements: Established and implemented the FNB Private Clients and FNB Premium collaboration alongside the Channel Head. This resulted in a fully fledged contact centre type team that is currently operating today to upgrade clients from Premium to Private Clients via telephone.

Johannesburg Area, South Africa

 Inbound Call Centre  Respond to queries from clients and advisors Provided Investec Asset Management product information Assisted Direct Desk Team (over and above inbound role) Achievements: I was requested to run the Direct Desk for 2 months.

Johannesburg Area, South Africa

 Seek and Expand Client Base Holistic Financial Advisory (Long Term Risk & Investment) Conducted Financial Needs Analysis Relationship Management Deal Administration Achievements: Secured 4 deals which included a employee benefits structure for a business with 20 employees.

Bachelor Of Commerce (B.Com.) Honours, Financial Planning

Certified Financial Planner (Cfp®), Financial Planning

Bachelor Of Commerce (B.Com.), Finance & Economics

Matric

Emerging Leaders Programme, Business/Leadership