Mitesh Jadav

Mitesh Jadav Email and Phone Number

Software Engineer at TCS - Digital @ Tata Consultancy Services
bombay, maharashtra, india
Mitesh Jadav's Location
Ahmedabad, Gujarat, India, India
About Mitesh Jadav

Software Developer @TCS

Mitesh Jadav's Current Company Details
Tata Consultancy Services

Tata Consultancy Services

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Software Engineer at TCS - Digital
bombay, maharashtra, india
Website:
tcs.com
Employees:
408935
Mitesh Jadav Work Experience Details
  • Tata Consultancy Services
    Software Engineer
    Tata Consultancy Services Jul 2021 - Present
    Gandhinagar, Gujarat, India
    • Collaborated with product owner to enhance customer satisfaction throughLivechat and Chatbot solutions, resulting in a 30% improvement.• Created and documented use cases based on client requirements, ensuringfeasibility and post-deployment maintenance.• Integrated MSSQL database, replacing MongoDB as per client specifications,necessitating schema adjustments, yet preserving functionality seamlessly.Utilized tools like LUIS and QnA Maker to enhance bot user-friendliness.• Achieved a reduction in average conversation time, enhancing overallconversation efficiency of agent by enabling concurrent handling of multiplecustomer interactions. Integrated BMC Remedy for streamlined IT serviceprocesses, adhering to ITIL best practices.• Developed APIs to measure key performance indicators and displayed them ona dashboard. Established best practices and coding standards, resulting in aincrease in team productivity and fewer bugs found in production.• Designed and implemented multiple use cases and dialogs for chatbot,improving user engagement and satisfaction.• Integrated ServiceNow API to connect to external services for ticket creationand AI knowledge search API for enhanced customer support.• Replaced Chime with Genesys Live Chat, leveraging Web-messaging guest APIfor real-time communication, enhancing user experience.

Mitesh Jadav Education Details

Frequently Asked Questions about Mitesh Jadav

What company does Mitesh Jadav work for?

Mitesh Jadav works for Tata Consultancy Services

What is Mitesh Jadav's role at the current company?

Mitesh Jadav's current role is Software Engineer at TCS - Digital.

What schools did Mitesh Jadav attend?

Mitesh Jadav attended Adani Institute Of Infrastructure, Radiant School.

Who are Mitesh Jadav's colleagues?

Mitesh Jadav's colleagues are Senthamilselvan Selvaraj, Nagendra Babu Mamillapalli, Anand Kumar T J, Nitya Choubey, Vishwajeet Sen, Prakash Babu, Krishna Priya.

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