•Managed live operations and resolved disruptions in real-time, enhancing operational efficiency.• Led a successful expansion of pilot projects, scaling from 30 drivers at 4 sites to 350 drivers at 20 sites.• Reduced costs significantly by eliminating third-party carrier dependencies, boosting overall profitability.•Responsible for creating weekly linehaul and shunting schedule for all drivers and sites• Responsible for assigning daily jobs and keeping track of all drivers as well as taking calls based on customer or client related issues.• Support and help to continually improve the quality and efficiency of day to day processes.• Ensured that all routes are scheduled and managed to high levels as defined by the Transportation managers.• Ensuring that all drivers have valid up-to date licenses and all other relevant valid documentation.• Proactively monitor Line haul activity to identify, address, and prevent potential issues• Ensure all capacity shortages have a developed robust recovery plan and revise processes to improve planning.• Analysing and eliminating root causes of defects and delays in order to drive efficiency in Amazon’s Line haul operations. • Identify and eliminate root causes of defects in order to drive efficiency in Amazon’s Line haul operations• Continual, tactical communication with external customers (Carriers/LSPs) and internal customers (Sort Centre, Fulfilment Centre and Delivery Stations) Analysing and reporting on carrier and site issues daily, to enhance problem solving and mitigate customer impact. • Continuous learning and self-development to keep up-to date with updates to systems and processes needs.• Assisting European teams to ensure trailers and linehaul units transported and moved to correct locations.• Area Management panel passed

• Managed team performance and daily operations, driving improvements in service delivery and customer satisfaction.• Developed and implemented recovery strategies to address capacity issues, ensuring consistent service quality.• Continual, tactical communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfilment Centres)• Pulling data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed• Identifying and eliminating root causes of defects in order to drive efficiency in Amazons transportation operations• Quickly understanding the business impact of transportation trends and make decisions that make sense based on available data• Systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered efficiently• Working within various time constraints to meet critical business needs, while measuring and identifying activities performed• Deep diving the metric to highlight the business impacts of the current trends to make resourceful decisions based on the data.

• Continual, tactical communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfilment Centres)• Pulling data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed• Identifying and eliminating root causes of defects in order to drive efficiency in Amazons transportation operations• Quickly understanding the business impact of transportation trends and make decisions that make sense based on available data• Systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered efficiently• Working within various time constraints to meet critical business needs, while measuring and identifying activities performed• Deep diving the metric to highlight the business impacts of the current trends to make resourceful decisions based on the data.

• Led complex sales projects and managed budgets, consistently exceeding client expectations.• Successfully organised large-scale travel logistics, showcasing expertise in intricate sales management.• Travel Manager• Development, production and delivery of projects from proposal right up to delivery• Flight and hotel booking for large MNC private events• Booking 500+ passenger from 5-10 different Asia Pacific locations to 1 destination• Managing budgets as per client specification• Managing supplier relationships• Communicating, maintaining and developing client relationships• Travelling to onsite inspections• Delivering events on time, within budget, that meet (and exceed) expectations

• Built strong client relationships and drove new business through consultative selling and strategic cold calling.• Consistently exceeded sales targets through proactive approaches and tailored client solution.• Tailor making exceptional luxury holidays and experiences• High level of customer care and service• High proficiency of I.T. solving technical issues within the office and assisting I.T. operations• Being able to implement technology and design knowledge with managers, BDM’s, teams and clients• Managing SME clients – arranging travel, land and ancillary products• Processing payments for clients, handling cash and receipting all bookings• Completing with all finances for incoming payments from clients• Settling payments and assuring all vendors paid correctly and efficiently• Completing complicated date changes/time changes and re-routes for clients• Handling emergency situations for pre and post travel• Trained in Galileo and Amadeus systems• Co-ordination with tour operators and suppliers to provide optimal experience and value• Ensuring all travel operations run smoothly and making necessary preparations and anticipations• Continuous training to expand knowledge and information within the travel industry• Administration• Attending networking events to expand the portfolio of clients

• Tailor making exceptional luxury holidays and experiences• Completing complicated date changes/time changes and re-routes for clients• Handling emergency situations pre and post travel• Customer care/service• Trained in Galileo and Amadeus systems• Co-ordination with tour operators and suppliers to provide optimal experience and value• Ensuring all travel operations run smoothly and making necessary preparations and anticipations• Continuous training to expand knowledge and information within the travel industry• Administration• Attending networking events to expand client portfolio’s

• Administration/Payroll Consultant• Recruited for the Medical Sector – Locum GP’S• 40 – 50 Sessions booked per week• Identified and expanded client portfolio• Interviewed and forwarded appropriate candidates• Mailshot exceptional candidates• Extensive B2B negotiations to capture and promote business• Attending symposiums and networking events to expand portfolio of clients

• Customer service/Front of house• Managing the daily running of up to 10+ staff members• Sales of company services and products adhering to daily/monthly KPI's• Sales of company garage services and products• Handling high volumes of calls, Inbound and Outbound• Accepting jobs from breakdown clubs and providing feedback• Managing recovery Drivers and Mechanics throughout the day ensuring all work proficiently provided• Completing daily paperwork, processing payments and invoicing• Dealing with all enquiries from recovery quotations to any customer complaints• Recording jobs for police incidents which require immediate recovery• Attending and providing Breakdown assistance and Vehicle recovery

• Volunteer work experience• Sales and Letting of properties to given set targets on a weekly and monthly basis• Communicating on a day to day basis with customers to satisfy and exceed customer enquiries/services• General administration work, writing up tenant agreements and leases

• Working to targets set by head office to sell monthly and yearly passes• Working independently for 12-hour shifts• Watching over cars physically and with CCTV• Dealing with large amounts of cash from Pay & Display machine• Checking tickets throughout the day• General maintenance of grounds