● Streamlined team sales processes increase productivity and decreaseclosing time.● Led sales team to exceed quarterly sales goals.● Worked closely with other departments to understand the full scope ofavailable offerings and provide top-notch salesmanship to customers.● Kept detailed track of sales and customer information in the companysystem.● Balanced traditional and innovative sales tactics to complete sales andtrained employees on current sales protocols.● Implemented new marketing initiatives to drive sales and improveoverall performance.● Grew sales and boosted profits, applying proactive managementstrategies and enhancing sales training.● Build relationships with customers and community to promote long term business growth.

To Keep a constant check on reputation aspects and to monitor all social platforms to ensure zero negative comments or feedback. Closely worked with various department such as Support, Tech, Sales & Marketing to provide the best resolution to the end-user. Sales lead- As a part of the sales I was appointed as Sales Lead to pilot a new batch of 5 members,Our motivation & goal was to increase sales by reaching out to the new Influencers and to help them get their first online business order. We also made efficient use of WhatsApp Business to communicate better with our new Influencers.

Onboarding a New Driver Partners to the system and also training them. Guiding each driver partners to earn more through Uber Platform by understanding their day to day problems and addressing to their issues in terms of weekly payment incentives etc. As a self-motivated individual worked and managed with few other departments like Onboarding Supervisor, Inventory Manager, & I was also part of Marketing and sales. Took Responsibility of Lost and Found department to ensure our end users or the drivers are having best experience everyday.

Sr Customer Support - Resolving customer queries and providing an update regarding the orders. Return Management Team - Verifying the return request from customers and running internal software tests. validating actual issues and providing an appropriate solution to restore brand faith and loyalty.Fast track - Handled CEO level escalations for fast track department and resolved high-level Issues.